We really enjoy Kimpton hotels, so we decided to spend the last night of our honeymoon at the Nine Zero. We arrived at the hotel at 12:30 and Christina promptly informed us that no rooms were available at that time and to come back at 3, which is the official check in time. They must have been full the night before because we were told this without even being asked our name and looking in the system to see if our room was ready. No problem...we left our bags and headed out for the Freedom Trail.
At about 4:15, we arrived back at the hotel and went to the front desk. Checkin was smooth and each guest is offered a glass of champagne at checkin. We decided we would rather have a coke and were instructed to take one from the mini bar. I fully expected these cokes to be charged to our room since this was not standard practice, but the charges have not yet shown up on my card statement (I did mention this at checkout and jokingly told the clerk that I would have to call him back tomorrow to have the charges removed and he said that he would see to it that it was taken care of). We were assigned room 1705. When I booked the hotel (using the best price guarantee over the phone), my reservation was for a Queen Deluxe room (the lowest room type). After emailing the concierge and inquiring about the cost of any available upgrades, Thomas informed us that he had upgraded us to a Queen Deluxe View room. Perfect!! If you look at the photos of the hotel building, the top four floors all have floor to ceiling wraparound windows, and we were lucky enough to be in one of these rooms. Room 1705 is a corner room facing the Boston Common with a divine view of Park Street Church, the State House, the river, and Back Bay. Absolutely could not have asked for a better view!!! The room itself was not large by any means, but comfortable enough with space for a working desk with chair beside the bed, a circular armoire housing the minibar and TV (a CRT-this is the first Kimpton I've stayed in without a flat screen), and a nice comfy chair with a view toward the corner of the room. The bed looked and felt larger than a queen to me, and was truly heavenly. We stayed at the Hotel Marlowe and the Mandarin Oriental also during this same trip, and this bed ran circles around the others in terms of comfort (and the other ones were comfy...this one just more so). There was also a coffee table with a couple of magazines, including a DuPont Registry. Could these people read my mind?? One of my favorite magazines anywhere!! Major brownie points there. The bathroom itself was a bit small with a standup shower and a sink with a view. The door to the bathroom was on a slider (picture a pocket door without one of the walls concealing the door) and got sticky with about a foot remaining until closed, making it extremely hard to shut completely. The armoire furniture was quite tired looking with chipped paint and a large section along the side which had clearly been repainted with flat black paint and didn't quite mesh with the original glossy black finish.
Thomas also was nice enough to send up some chocolate covered strawberries and some sparkling apple juice (we requested this as apposed to champagne). YUM. We quickly found space in the mini fridge and saved them for later.
When we walked into the room, it was extremely hot...about 77 degrees. It was an unseasonably hot day (high of about 90), and with all those windows and the sun beating down, the AC, while blowing cold air, just wasn't cutting it. We had the bellman manually turn the AC on high and he told us if it wasn't better in 10 minutes to call the engineer. In 5 minutes, I checked again and it was 78, in 10 it was 79. Okay...we are going the wrong direction here. In came the engineer, who could not have been more apologetic. He immediately began checking the wiring of both thermostats (yes-there were two thermostats in the room). We later discovered that these independently controlled each vent because we set the one in the hallway near the door on 70 before bed and when we woke up it was chily. We checked and the one in the hallway was on 70 but the one near the bed was still on 68 and the vent above it still dutifully blowing.
15 minutes after the engineer arrived, it was time to head to the Fenway for the Sox game. He promised us it would be cool when we returned to the room later that night. We hopped on the Green Line at the Park Street station, which is about a 3 minute walk from the hotel.
After the game, we decided to walk all the way back to the hotel since it was so nice out. This was a pleasant 40 minute stroll down Newbury and through the Public Gardens and Boston Common back to the hotel. When we got back to the room, it was much cooler-what a relief!
On Friday, checkout was slow. I believe the problem centered around the $10 allowance card to use in the minibar that Kimpton InTouch members receive. There seemed to be a problem applying this $10 credit to our bill. We eventually checked out and headed for the Blue Line towards the airport.
We were there the night of 5/21 and checked out on 5/22, and thankfully didn't experience any of the water problems the previous reviewer did.
Overall, the service we received prior to check in from Thomas was excellent, and our stay was excellent, but the tired looking armoire and the hot room kept me from giving it 5 stars.
Thanks Thomas, and keep up the good work!! People like you are why we love Kimptons so much...
- Official Description (provided by the hotel):
- The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Hotwire, Orbitz, Hotels.com, Expedia, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Kimpton Nine Zero Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 9 Zero Hotel - a Kimpton Hotel
- Nine Zero Hotel Kimpton