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Kimpton Nine Zero Hotel
Ranked #21 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 23, 2009

We were at the Nine Zero hotel for a three night stay in Boston. The hotel is located directly on the Freedom Trail, next to a subway station and an easy walking distance to Quincy Market. The room was modern, clean, very comfortable and identical to the pictures shown on their website so no bad surprises. We enjoyed the free wine tasting held in the lobby every night. A great way to relax after a day of sightseeing. I have no negative comment about this hotel. We would definitly stay there again.

  • Stayed: November 2008, traveled as a couple
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Thank Travelfishe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,369 - 2,375 of 2,709 reviews

Reviewed January 15, 2009

i selected the NineZero for a total of seven nights during a conference in Boston on the basis of great reviews and must admit that i was truly disappointed.
- check-in staff were pleasant, but no offer of help with my luggage to my room, which i had to find myself and no explanation of how the hotel's service functions
- no indication from check-in staff as to what was available to use, e.g. where to find the restaurant
- the room was ok, but dusty on arrival
- room service was terrible, with towels not hung up properly, basin area left wet, used items not replaced (eg shower gel etc.) and bed throw left on the floor
- no turn-down service at night, coming back to a dark room after long days of meetings
- i would have expected the minimum of some fruit and some complimentary drinks in the room, but everything was charged for
- had a hectic coffee in the restaurant on the first morning but felt that i was intruding on the staff rather than being welcomed by them. so did not go back!
- only after going through the service book did i discover that i could request a coffee maker for the room, which i did - but refill of coffee bombs then erratic and machine not cleaned every day or cups replaced
- no customer service feedback form or indication of check-out time the night before departure, which i really expect. indeed, no indication that i was checking out the next day at all!
- kept looking for 'vibe' in the hotel, but if anything, the atmosphere was 'flat' and the lobby had neither drinks service nor did it even have any reading material on offer.
- daily newspaper started arriving outside my door on most mornings, which i thought was great, only to discover in small print that this would be charged for and i had to opt out beforehand. check-in staff did not alert me to this.
- big question that remains for me is how on earth am i going to choose my hotel on my next business trip to the US? if price level, reviews and stars do not reflect the hotel, what will?

  • Stayed: November 2008, traveled on business
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3  Thank firlefanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NineZeroFDM, Front Desk Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded January 28, 2009

Dear Firlefanz,

Thank you for taking the time to share your comments regarding your recent stay at the Nine Zero Hotel. Please accept my sincere apologies for failing to provide you with the level of service you had expected. Please know that such an experience is certainly not standard of the Hotel. In addition, your comments have been reviewed by all members of management as we continue striving to provide 100% guest satisfaction to all Nine Zero Hotel Guests.

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Reviewed January 10, 2009

For every action, there is an equal and opposite reaction. That's one of the binding laws of Newtonian physics. That also applies to the Nine Zero hotel. It is an entity full of unrealized potential. They do something outstanding. Then they wipe the experience out with something silly.

I have stayed in Kimpton hotels at least 100 times in the past 10 years. I know Kimpton for having very competent, non-robotic employees. If you stay in hotels a lot, you know what I mean. Usually, their people are so good that it is a bit shocking. You don't expect such presence or individuality in a hotel. However, here at the Nine Zero, they seem to have had a communication breakdown. The right hand did not know what the left hand was doing. In our case, they didn't know when the restaurant closed.

Kimpton get big points and applause for their "green" record. They are loud and proud about it. But, then on a cold day, you wonder why the room temperature drops so rapidly. You follow the temperature gradient and it leads you to the obsolete windows. You feel the drafts around the window frame and realize where the heat is going. When you know that at least 1/3 of the energy expended to heat the room is flying out the window, it is hard to take their organo-groovy position seriously.

Kimpton puts a lot of effort into design. Their rooms are interesting and functional. I cannot think of one that I was ever uncomfortable in... until this one. They put two queen sized beds in a space that just can't justify it. There was no place to open up luggage. We were tripping over each other. 1 person, 1 bag: OK. 2 people, 2 bags: NO-GO.

Then there was the parking charge: $38.
Cheeky.
I'll take Boston over NY hands down, but they doesn't mean they get to charge ridiculous prices for things.

Then there was the phone bill. $27 to call Lowell for 9 minutes. Lowell is just 30 minutes north of Boston. Add that to the $26 it cost to call New Jersey for 6 minutes and your blood begins to boil. After threatening never to stay at this hotel again, the reasonable woman in accounting agreed to reduce the charge to a reasonable $5.

The restaurant KO Prime is horribly overpriced. There are better steaks for better prices elsewhere in Boston. (and you should be eating lobster anyway!) As for breakfast... their $12 French Toast is excellent, however, it is not twice as good as the $5 French Toast at Mike's City Diner. You want to hate them for their prices, but you can't because the wait staff is so nice.

The same goes for the bar / lounge. The cocktails are very pricey. I would only drink there on a special occasion. Our special occasion was that we were snowed in! The price of the menu gives you gas pains, but then the talent of the bartenders somehow gives you relief. Again, action & reaction.

All things considered, they barely justify their price. $239 / night (plus tax... CONSIDERABLE tax) should buy you more.

At <$200, the NINE ZERO would be good deal.

Don't write them off, though. Apathetic they are not. They have enough people striving to do the right thing that I expect they will make improvement. And I'll be back to see what they've achieved.

  • Stayed: December 2008, traveled with family
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4  Thank Ravenshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NineZeroFDM, Front Desk Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded January 28, 2009

Dear Ravenshaw,

Thank you for your continued patronage to Kimpton Hotels. I am disheartened to read that your recent stay was less than satisfactory. Please know that your comments have been read by all department managers and staff. Thank you for sharing your feedback with us. As always, we continue to make improvements in an effort to provide a perfect Hotel experience to all Nine Zero Guests.

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Reviewed December 30, 2008

We had originally booked our trip through Expedia, which we encountered several problems with in the time before our visit. We ended up dealing directly with the staff at the Nine Zero, and were so happy we did! Even before our trip (which was the first time for both of us in Boston), staff members contacted us to offer ideas on things to do, sites to visit, and restaurants to try. We were in Boston to celebrate 25th birthday, and Thomas Burke (the concierge) gave me ideas for a great surprise!
We also brought our dog, as the Nine Zero is a pet-friendly hotel. I have to stress the "friendly" in pet-friendly. There are chain hotels that do "allow" pets, but the staff at the Nine Zero truly cater to you and your pet! Our dog was personally greeted (as were we) by all the staff including the doorman, reception agents, and more. There was room service, which our dog loved! They brought him an amazing dinner and dessert on a platter, he could barely contain his excitement when it arrived!
The Nine Zero gets it right, down to the smallest detail, and they were helpful before, during, and after our trip. If you are looking for an amazing experience from a world-class staff, this is the place to be!

  • Stayed: August 2007, traveled as a couple
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Thank Beans1284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded January 7, 2009

Dear Beans1284,
I'm happy to hear you had a great stay with us! We appreciate your review, and I'll be sure to pass on your kind words to Thomas. We look forward to welcoming you back in the future!

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Reviewed December 15, 2008

We paid extra for one of the premier view king rooms and thought the price was well worth it. From our room we could look down onto the Granary Burying Ground, and northeast towards Cambridge. Nice to be able to look over the rooftops; much better than looking straight onto another building.

The bed was super comfortable. I would have liked a bathtub, but the shower was fine. Lovely L'Occitane soaps, too.

We were able to walk to the waterfront, the North End, Beacon Hill and Back Bay. The Park St. T station is located very close by if you're not a keen walker. If you want to take the T from the Airport, the Blue Line will take you straight to Government Center, and it's about a 5-10 minute walk from there. Or change to the Green Line and get off at Park Street.

Originally, we thought of booking the Mandarin Oriental, but Nine Zero was literally half the price. It's good value, and we'll probably be back.

  • Stayed: November 2008, traveled as a couple
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3  Thank SkyeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded December 17, 2008

Dear SkyeTraveler,
Thank you for taking the time to review your stay with us at the Nine Zero Hotel. I'm glad you enjoyed your stay, and that the location and comfort of the room made your visit a pleasant one. We look forward to welcoming you back in the future!

Report response as inappropriate
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Reviewed December 1, 2008

We had a wonderful stay at the hotel. It was a beautiful place, they were attentive to everything we needed and gave us an upgrade when I emailed to say we were looking for the evening to be a respite for some busy times for me and my husband. They were wonderful, the place was classy and we had a great experience.

  • Stayed: November 2008, traveled as a couple
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1  Thank leorakaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded December 3, 2008

Dear leorakaye,
I'm glad to hear you had a wonderful stay! We certainly hope you will be back to visit us in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2008

We stayed at Nine Zero for 4 nights in the middle of November. From the moment we arrived the staff were helpful and polite. The room size was fine and the bed was amazingly comfortable (and although we didn't use it we could have selected our pillows from the "pillow menu"!). Free wireless internet which connected quickly and without any problems plus and iPod dock in the room were very useful.

The nicest touch of all was the wine reception each night (5-6pm) in the foyer - perfect for the moment at the end of a long day sight seeing or shopping when all you want to do is relax! It was of course very popular but if there was nowhere to sit the staff were quick to suggest taking a glass back to the room!

We had no complaints about our stay, this was a fantastic hotel.

  • Stayed: November 2008, traveled as a couple
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Thank drboothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Manager at Kimpton Nine Zero Hotel, responded to this reviewResponded November 26, 2008

Dear drboothy,
We appreciate the review of your recent stay with us at the Nine Zero Hotel. I'm glad you found the room comfortable, the staff friendly and inviting, and the wine hour relaxing! We look forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Nine Zero Hotel

Address: 90 Tremont St., Boston, MA 02108-4101 (Formerly Nine Zero Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Boston
#6 Spa Hotel in Boston
#10 Business Hotel in Boston
#13 Family Hotel in Boston
#14 Green Hotel in Boston
#15 Luxury Hotel in Boston
Price Range: $214 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Nine Zero Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more   less 
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Also Known As:
9 Zero Hotel - a Kimpton Hotel
Nine Zero Hotel Kimpton

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