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Reviewed January 17, 2020 via mobile

I always enjoy my stay here. Room is always clean and staff is pleasant. I look forward to the staff in the breakfast area who always remembers me and greets me with a smile and “Welcome Back!” The location is perfect to get to my workshops.

Date of stay: January 2020
Trip type: Traveled on business
Thank regeta2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded January 18, 2020

Dear Regeta,
It is delightful to hear that you once again enjoyed your recent stay at Best Western Plus Boston. We are thrilled to know that our friendly guest service and well-maintained rooms were perfect for your needs.
We look forward to welcoming you back the next time you are in Boston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020

Best best western room I have ever stayed in, however, when I saw ear plugs for "sensitive sleepers" I should have said WHAAATTTT! Incredible noise starting at ~4AM with trucks, trash haulers, and construction equipment across the street. no "warning" other than ear plugs, and windows seemed to magnify / amplify sounds

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ernest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded January 16, 2020

Dear Ernest,
Thank you for sharing some thoughts regarding your recent time with us. Though you found our rooms to be exceptional, it's unfortunate that the outside noise affected your overall experience with us. Your feedback will be taken into account as we continue to make changes and further enhance our guests'experience. We wish you all the best going forward.

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Reviewed January 2, 2020

There is free parking at an adjoining lot. The hotel is close to everything. It is within walking distance of the hospital. It has a lot of breakfast options. The hotel is clean and the staff is very pleasant.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank jadigui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded January 2, 2020

Thank you so much for letting us know about your great stay with us here at Best Western Plus Boston! It pleases us to see that you appreciated our clean facilities, friendly staff, and convenient location near the hospital. Also, we're happy to hear that you enjoyed our delicious breakfast choices. We're grateful that you chose to spend some time with us and would love to welcome you back soon.

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Reviewed January 1, 2020

Good news: free wifi, parking and breakfast. Staff and room were great.

Location: close enough to get to where you would need to go.

Location: outside of the hotel was a den for noise, trash, and homelessness.

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paulapaw582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded January 2, 2020

Thank you for staying with us and for providing feedback regarding your experience. We would like to apologize for falling short of your expectations regarding the location of our property. We understand that the city has an issue with homeless people and we are doing everything possible to work with city officials to try and resolve this issue. It was an honor to host you and we are thrilled to receive your encouraging feedback regarding our team. Please think of us again the next time you're in Boston, as we would love to welcome you back soon!

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Reviewed December 31, 2019 via mobile

The hotel and staff were excellent. Nice clean comfortable room. Free WiFi. Not the best part of town but I’m not from there so.... but free parking and a good complimentary breakfast. Would stay again.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank somert853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded January 2, 2020

Dear Somer,
Thank you for leaving us with your comments! We do all that we can to ensure that our guests have a comfortable end enjoyable visit, and we will pass your encouraging words along to our team. Happy New Year, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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