My partner and I stayed at this hotel on our visit to Boston, the first of many hotels on a trip across country. I was not sure why it is designated as a 'plus' as it has none of the facilities one usually sees with these BW hotels. The reception staff were not particularly welcoming. The breakfast area is tiny and not kept very tidy, there were bins overflowing right next to the tables and the food was poor. The room was comfortable and clean but a little dark and shabby. A shuttle service is available to drop people off at the nearest metro stop and pick up on a first come, first served basis which is useful. However we found it a bit variable. One morning we wanted to use the service we were told the driver would pick us up in 20 minutes. That turned into an hour so we had to cut a planned visit into the city short. When the driver finally turned up he was abrupt and made us feel we were really putting him out. We really didn't feel this hotel offered a satisfactory service overall and wouldn't recommend it.
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- Also Known As:
- Best Western Plus Roundhouse Hotel Boston
- Best Western Roundhouse Hotel
- Best Western Boston
- Boston Best Western