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“Roundhouse”

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Best Western Plus Boston Hotel
Ranked #74 of 84 Hotels in Boston
Reviewed July 31, 2013

We needed to spend several days at Boston med center. This location was great to walk to ., but restaurants were further. We took the hotel shuttle and a taxi back. Our room was spacious but décor is very mediocre. Bed was comfortable.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Best Western
1  Thank boisekari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded August 3, 2013

Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay while visiting Boston Ma.

Hope to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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831 - 837 of 1,319 reviews

Reviewed July 31, 2013

Do not save any money by staying at this hotel in Boston. It is NOT worth the extra money to stay in downtown Boston. Free breakfast is horrible and the shuttle service is very limited and unreliable. Horrible parking conditions. I was afraid to leave my car in the parking lots that were away from the hotel.

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with Best Western
2  Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded August 3, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

We stayed at the roundhouse for 3 nights and were very happy with our stay. Room was clean and quiet, front desk were more than willing to assist. Breakfast served its purpose. You wouldn't want to be on tight schedule and rely on the free shuttle but when you are on holiday and in no real hurry it was a much appreciated service. Good value for money.

Room Tip: Higher level!
See more room tips
  • Stayed: July 2013, traveled as a couple
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1  Thank Hamish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded July 31, 2013

Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay while visiting Boston Ma.

Hope to see you again

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

The hotel was clean & the room was spacious & clean. Beads were very comfortable. Conveniently located. Shuttle service is convenient but some times you have to wait long to be picked up. Parking lots did not inspire safety.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Claudia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded July 30, 2013

Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay while visiting Boston Ma.

Hope to see you again

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

Terrible experience at hotel. Very unfriendly staff, will not speak until they are spoken to and rude. Talk unkindly about guests as they leave the desk area, overheard them as I was sitting in lobby waiting for my room to be cleaned (4pm), after requesting an early cleaning- 9am.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
2  Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded August 3, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 617-989-1000 .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

super friendly and helpful staff, sufficient breakfast, computer available to check the internet, free shuttle is a keeper - I left my credit card in the room & they were honest enough to call & mail it back to me, great pizza place across the street

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 124christinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded July 30, 2013

Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay while visiting Boston Ma.

Hope to see you again

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013 via mobile

My family came out from Oregon to see all the historical sites we learned about back in grade school. The hotel itself is very nice, and we were given the exact rooms (Suites on sixth floor) that we made reservations for (Months Ago) so all was good with that. The rooms were clean and housekeeping did a nice job during our four day stay. I do have to agree that the breakfast area is way too small for the summer tourist rush, and that it is a fight to get a table... But we made it work. My big negative... Is the location. You are in a industrial area... Period! There are
Not any restaurants (Other than a McDonalds) or bars or anything that even looks like nightlife for blocks and blocks away! But if you make that trek... It's an upscale very fun part of Boston. (Take a cab... Which there are a lot of and not too expensive) there are some lowlife's that are the area, but we did not have any issues of any kind. So to sum this up... The hotel IS TRYING! The prices are very fair for a big city and the rooms are clean... But I personally want more nightlife/dining choices in very short walking distance. If you are on a budget, don't have the need to have a nice restaurant or nightlife... This this a very good place for you!
Enjoy WEST-MORRY

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
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Thank West-Morry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this reviewResponded July 29, 2013

Thank you so much for your comments about our staff we appreciate the recognition.

There is great value in our free breakfast, free shuttle to area Transportation stations and local restaurants, and free parking during your stay.

Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay

Thank you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Boston Hotel

Address: 891 Massachusetts Ave, Boston, MA 02118-2607
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#55 Business Hotel in Boston
Price Range: $107 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Best Western Plus Boston Hotel in Boston is an all-suite hotel, previously known as the Roundhouse Suites. It is conveniently located next to the Boston Medical Centre and close to other Hospitals and only 2.1 miles from downtown Boston. The hotel is close to some of the best colleges in the country: Harvard University, MIT, Boston College, Suffolk, Boston University etc. The hotel has a complimentary shuttle from 7:00am to 10:00pm running on a schedule to the two local T-Stop and to the Medical Centers nearby. When home away from home, we understand the needs of the guests and so each of our rooms have a microwave and refrigerator. Our rooms also feature safes in them to store all your valuables. No matter what brings you to Boston, count on a reputable hotel to provide you with the accommodations you deserve. Free parking, free breakfast, free shuttle to the local train stations are all yours for a competitive price at this Boston hotel that sleeps up to five in a double room. Who says staying city-adjacent has to be expensive? Enjoy your stay. ... more   less 
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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