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“Boston Marathon Experience”

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Best Western Plus Boston Hotel
Ranked #70 of 83 Hotels in Boston
Lake Elmo, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Boston Marathon Experience”
5 of 5 bubbles Reviewed April 19, 2013

I stayed here for the 2013 Boston Marathon. I was super impressed! The staff was awesome, very helpful and friendly. They catered to runners by giving free shuttles to buses the morning of marathon and packed a great breakfast to bring along. They also shuttled spectators as well and had shuttles back to hotel after the event. The rooms were also very nice. There was only two areas for improvement that is out of the hotel's control at this point. The walls were paper thin so you can hear everything, thank goodness the people in the rooms next to us were very quiet. The other thing was it wasn't in the best part of town. But it was only a short shuttle ride to where ever you needed to go which the hotel provides for free. I will be back next year!

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank AnnS632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 24, 2013
Dear Ann S,

Thank you sincerely for taking the time to fill out the review. We're thrilled to hear you were impressed and overall, you enjoyed your stay. Our focus is to be one of the friendliest hotels in Boston and our goal is for every guest to bring a lots of great memory with them, so they return and recommend us to others. Looking forward to welcome you back in near future. Thank you once again.

Sincerely,
Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Villas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 14, 2013 via mobile

Orlando was A great manager whom was always happy to help and has for great suggeations on things to do and places to eat . RThe courtacy shuttle was helpful and prevented a significant amount of driving.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 24, 2013
Dear Mr. David P,

We greatly appreciate you taking the time to provide us your feedback by complimenting Orlando, our Front Desk Supervisor and our shuttle drivers. I'm truly proud to have them working for us. Orlando takes extra effort to give personal attention to our guests and receives several compliments.Our shuttle drivers also put in long hours to take care of our guests.

Your survey has been shared with our staff. We're truly glad you enjoyed your stay with us. Hopefully, you will come back and recommend us to others. Thank you!

Sincerely,
Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shirley,newyork
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

I recently went to Boston for a long weekend and to my surprise I found that The Best Western Plus Roundhouse Suites was a great place to stay. My nephew lives in Boston and suggested other hotels over on Boylston Place but they were quite pricey. The service was impeccable from check in to check out. Orlando made it a point to see that all our questions about Boston were answered from the Free shuttle service, free car parking with a pass, supplying us with a map to any needs we might have at breakfast. The hotel is easily accessible from I93 or the Mass pike. It is in a more industrial area But the shuttle bus picks you up at the door and takes you many great locations in Boston. I would definitely stay there again and plan to do so again later this year so I can really explore Boston. Debbie

Room Tip: My room was on the second floor and faced the side. Was quiet.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kayakgirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 14, 2013
Dear Debbie/Kayakgirl01,

Thank you truly, for taking the time to fill out the review. We're really thrilled to hear you had a great stay with us and you took the time to make others aware you will be returning with us as well. We shared your review with rest of our team and they were motivated to work even harder to please others. Thank you again. Look forward to welcome you back.

Sincerely,

Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 10, 2013

my daughter goes to BU, many other places are costly, this isnt a bad ride from there, not far from anything, really. can not beat breakfast ithe AM,either. really nice room, too.
The hotel isn't that close to the centre of Boston, but there is a shuttle bus that will take you to several places, such as the subway. Our room in the hotel was very spacious and very clean. The only thing that we didn't like was the sound of the climate control, which was pretty loud. We enjoyed our breakfast in the hotel: there was a great variety and everything tasted good. We would certainly recommend this hotel.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
1 Thank njdugbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 14, 2013
Dear njdugbee,

We greatly appreciate you choosing the Best Western plus Roundhouse Suites for your recent stay. I also wanted to Thank you for taking the time to fill out the review.

We continue working hard to be one of the friendliest hotel in boston and spend a lot of revenue to improve the product. Most of our staff have been with us for a while and they receive a lot of compliments. I'm truly glad to have them working for us. We're glad to hear you enjoyed your stay with us. Thank you for making us aware of the Climate control in your room. Our Maintenance team is now checking in every room to ensure so others don't have to experience it. I am truly hoping you will come back and stay with us again when the future trips bring you to Boston! Thank you once again.

Sincerely,

Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I stayed with my son at the Best Western Roundhouse while he and I visited Boston. First of all, the hotel is very convenient with free shuttle to the T. Boston's subway system makes it very easy to get around. We were greeted by Orlando who gave old fashioned service at it's finest! My son used his military ID and we were immediately upgraded to the 6th floor suite reserved for Best Western Rewards members. Orlando was very helpful with directions and very informative about the area, the shuttle and the T, and he even remember our names when we left the hotel the next morning!

The hotel served hot breakfast with lots of good choices. The breakfast area was very busy and they set up extra tables so everyone could sit. I would offer one suggestion and that would be to have another toaster; there was quite a wait to toast a bagel as there was only one toaster available.

Overall, I would definitely recommend this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LuvBuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 11, 2013
Dear LuvBuffalo

Thank you for choosing the Best Western plus Roundhouse Suites for your recent trip. We also greatly appreciate you taking the time to fill out the Review and giving us great positive feedback. Orlando and the rest of the staff are the best thay always make sure that our guest are treated the best. I hope you stay with agian soon.

Sincerely,
Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

We had a geat stay herr and the free shuttle bus made up for the distance to tbe subway. The staff were amazing really friendly and super helpful. We would definitely stay again. Unfortunately there was no safe in the room but one at the main desk sufficed.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Tenneluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 11, 2013
Dear Tenneluk


Thank you for choosing the Best Western plus Roundhouse Suites for your recent trip. We also greatly appreciate you taking the time to fill out the Review and giving us great positive feedback. Our staff is truely great and I will let them know how happy you where with there service.

Sincerely,
Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zoutleeuw, Belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

We very much enjoyed our stay in this hotel. The service is excellent: the deskhelpers are very friendly and very helpful. The hotel isn't that close to the centre of Boston, but there is a shuttle bus that will take you to several places, such as the subway. Our room in the hotel was very spacious and very clean. The only thing that we didn't like was the sound of the climate control, which was pretty loud. We enjoyed our breakfast in the hotel: there was a great variety and everything tasted good. We would certainly recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LindsayM30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandip B, General Manager at Best Western Plus Boston Hotel, responded to this review, April 11, 2013
Dear BudD835

Thank you for choosing the Best Western plus Roundhouse Suites for your recent trip. We also greatly appreciate you taking the time to fill out the Review and giving us great positive feedback. I am so glad that your college seeing trip went well I hope you will come back and stay with us again the next time you are in town.


Sincerely,
Sandip Bhojani
General Manager
Best Western plus Roundhouse Suites
Boston, MA 02118
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Boston Hotel

Property: Best Western Plus Boston Hotel
Address: 891 Massachusetts Ave, Boston, MA 02118-2607
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Boston
#55 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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