We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“In every way a gem”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Boston Hotel
Ranked #70 of 83 Hotels in Boston
Princeton, NJ
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“In every way a gem”
4 of 5 bubbles Reviewed July 24, 2012

We have stayed at BestWestern Roundhouse Suites several times while visiting Boston. It is one of the nicest hotels we stay in. The suites are really comfortable, the hotel is spotless, and the free breakfast is ample and good. In addition, they serve cookies in the afternoon. Parking is free. Each suite is equipped with a microwave, coffee maker, small refrigerator and safe. It also has large flat screen televisions. The prices are very reasonable for Boston, and they have a hotel shuttle that will take you to hospitals, subway station, etc. The only downside is the location. It is not near Boston attractions, nor does the immediate are seem to be particularly safe. However, the hotel itself could not be more comfortable.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJMaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this review, July 25, 2012
Wow!

Feels great to read your review and be called a gem. What an honor and great review. I'm very happy you enjoyed your stay with us and enjoyed all that we have to offer. Our goal is to make sure each and every guest has a comfortable and memorable stay. Reading your review I see we met that goal. Again, thank you for such a great review of your recent stay with us.

Hope to see you soon!

Sincerely,

Daniela DePina, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,154 reviews from our community

Traveler rating
    285
    470
    223
    114
    62
See reviews for
425
270
38
192
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Halifax, Canada
Level Contributor
150 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

Good Value. Offered all amenities you would expect at a regular business hotel. I found the shuttle to the subway station very helpful.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this review, July 25, 2012
Thank you very much!

Your review means alot to us here at the Roundhouse Suites, and even more to the future Trip Advisor viewers searching for accommodations In Boston. I'm happy to hear you utilized our shuttle service along with having an enjoyable stay.

Hope to see you soon!

Sincerely,

Daniela DePina, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 11, 2012

We stayed for 3 nights in a family room in the June heatwave and enjoyed our stay immensely. All of the staff were very helpful and went out of their way to make our stay more enjoyable. For the standard of the hotel it's very reasonable.
The location is not downtown and you have to budget for taxis when you're booking the hotel. It's close to the airport, about a $25 taxi ride. The hotel does operate a complimentary bus shuttle and for leaving the hotel this works fine as long as you don't mind being dropped to a T station and travelling on the T (which is an excellent, clean & cheap train service). However my advice is to ignore the availability of the shuttle for returning to the hotel. We spent 3 nights waiting for up to an hour to be picked up outside the Back Bay station having being told when I rang the hotel reception that we would be picked up in 15 minutes!
The breakfast available is a fairly good quality, lots of fruit, cereals, yoghurts etc. but the breakfast area is very small and if you hit it at the peak time which seemed to be 8-9am it could be standing room only.
The rooms are a good size for a city hotel and our room was clean and fine for a short stay.

Room Tip: We didn't find that the road was very noisy but we were on the 6th floor so maybe that was a hel...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michealCork_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this review, July 25, 2012
Thank you very much for taking the time to review the Roundhouse Suites. I'm happy to hear you enjoyed Boston and your stay here with us. Boston can be brutal with the weather, even worse with the traffic. Sorry for the delay with the shuttle service especially in the evening when everyone is restless from sightseeing and heading back to the hotel. It may take a bit, but we will bring you back safely. That's a Promise!

Hope to see you again,

Daniela DePina, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklinville, North Carolina
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 9, 2012

Good location, good shuttle service, help from the desk is timely.

Room slept well and clean bedroom area and bath.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Best Western Plus Boston Hotel, responded to this review, July 10, 2012
Good value and great service is what we're about!

Thank you so much for the time you took to leave us a great survey. Each survey a guest posts onto Trip Advisor, reflects great service and also areas to improve. The Roundhouse Suites has a commitment for each guest and that would be, "Check in and leave the rest to us", and we value that commitment. Please come back and visit soon, and don't forget to tell your Friends!

Sincerely,

Daniela DePina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 5, 2012

Came to Boston to watch the Jays and Sox in their three game series and picked this hotel again. Its great that they have free parking! Sure you might think its not the best place for a hotel, but once you get inside you are welcomed by friendly staff and a very clean lobby. The room we got on the 5th floor was big enough room for three guys. It was very clean and the beds were very comfortable. The pull out couch helped out, even though it is a little uncomfortable. The wifi worked great in our room as well. The breakfast was a let down but luckily McDonalds saved the day. The shuttle was a plus because driving around would have been a pain, but taxis from Fenway were about $10-$12 which was really good. The hotel is really nice and it is very inexpensive, I will definatley stay here again!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ScottT89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmroundhouse, General Manager at Best Western Plus Boston Hotel, responded to this review, July 25, 2012
Go Red Sox!

Thank you so much for a Fantastic review of our Best Western. I'm sure this review will inspire many future travelers to stay with us when in Boston. I'm so happy our rooms were accommodating along with the shuttle service. Anyway to save money traveling in Boston is a PLUS! Hopefully next time your traveling you stop in Boston again and continue to stay with the Roundhouse Suites.

Happy travels.

Sincerely,

Daniela DePina, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level Contributor
136 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed June 27, 2012

One of our party had stayed here previously and enjoyed it, despite inconvenient and "seedy" location. When we checked in and went to our room, discovered bad smell - like disinfectant but very strong. Propped window open and still smelled, front desk responsive and offered a different room. We were in a rush but quickly hustled our stuff out, next room was fine (suites are small - small living room where little room to walk when couch unfolded, similarly small room with king size bed adjacent - bathroom nice size). As others have noted, rooms very clean, but we were very disappointed on the next day when we were gone from 10am to 5:30pm with a "please clean" sign put on our door, to find when we returned that the room wasn't clean. Front desk initially reluctant to do anything (maid showed up five minutes after we got in, we turned her away since we'd just gotten back), then offered to find a way to have it cleaned after 7pm when we planned to go back out. At 6:55pm two maids showed up, and seemed unhappy to wait when we said we were still getting dressed. We rushed out and the room was clean and made up when we returned. Also not great with the shuttle, again nice person driving, but they only stop a few places and you wait a while for it to show up, then have to go to every other stop along the way. Our last day we were on the shuttle for over an hour for the trip back, and this was from a T stop that wasn't all that far from the hotel (although too far for us to walk). There is parking for your car, but it's limited and we were concerned we would lose our space if we drove somewhere, and boy is this a neighborhood where you don't want to park anywhere else (I'm not even sure where you'd park). The free breakfast was okay but in the only communal room, a small room near the main desk, finding a table was a bit of a challenge. In the end, to us it would have been worth it to spend somewhat more to stay in a more convenient and walkable location, especially with some of the things that went wrong. It did feel like the front desk was trying, and that was appreciated.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karlou25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Best Western Plus Boston Hotel, responded to this review, June 28, 2012
Thank you for your review,

We strive to cater to each and every guest by proving service and quick response to each and every need. The shuttle service is an on demand service and always busy on a daily basis. Please forgive us for any delays or inconvenience this may have caused you. I hope the next time your in Boston you have a better experience and decide to give us a second chance.

Sincerely,

Daniela DePina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graz
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed June 27, 2012

The hotel is not located in Boston´s downtown directly but a little bit outside. There is a free shuttle service to the next metro stations available. Although the surrounding area is mainly commercial it´s rather silent at night (we always opened the window).
Mc Donald´s and a pizzeria are located over the road. A shopping mall and a great restaurant (Applebee´s) are within walking distance (10min).
Parking lots are available next to the hotel (free and enough).
There is a complimentary breakfast (rather small buffet and quite few tables and seats) but it´s ok.
The rooms are rather large and WLAN is complimentary. Everything is very clean.
You should rent a car and make some trips to Maine, Vermont, Cape Cod, ... as well as join a whale watch tour (we can recommend the New England Aquarium´s one). In our opinion for Boston itself 2 days should be sufficient but there are so many lovely places nearby.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris00492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Best Western Plus Boston Hotel, responded to this review, June 28, 2012
Wow!

Thank you so much for the awesome review. I bet alot of future travelers will read this review and agree with you along with visiting some of the places you recommended. I agree with the Whale watch from the Aquarium they are FANTASTIC!! I hope to see you when you come back to visit Boston and share some more great experiences with us! Hope to see you soon!

Sincerely,

Daniela DePina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Boston hotels
Dorchester / Roxbury / Mattapan
DoubleTree Club by Hilton Hotel Boston Bayside
Dorchester / Roxbury / Mattapan
Holiday Inn Express Boston
Show Prices
Show Prices
Show Prices
Dorchester / Roxbury / Mattapan
Courtyard Boston-South Boston
Dorchester / Roxbury / Mattapan
Comfort Inn - Boston
Comfort Inn - Boston
#75 of 83 in Boston
3.5 of 5 bubbles 252 reviews
Allston / Brighton
Hotel Boston
Hotel Boston
#76 of 83 in Boston
3.5 of 5 bubbles 549 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Boston Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Boston Hotel

Property: Best Western Plus Boston Hotel
Address: 891 Massachusetts Ave, Boston, MA 02118-2607
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Boston
#55 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your Best Western Plus Boston Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing