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“Very nice”

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The Ritz-Carlton, Boston
Ranked #27 of 84 Hotels in Boston
Certificate of Excellence
Reviewed September 24, 2012

There probably doesn't need to be another review of the Ritz. It was very nice and friendly. Rooms are a good size for Boston. Good bathroom. Accommodating staff. Perfect location for the Common. Avery St. is a short little street, just fine.

  • Stayed: September 2012, traveled with family
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1  Thank hijeanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 18, 2012

Don't get me wrong, it is a nice hotel, well worth the Ritz-Carlton name but it is aging a little bit, I had two rooms and they where at the 12th floor club level, nice clean room but nothing to brag about. Checking was easy and fast even as it wast past midnight, the reception guy was helpful and did get our check in fast. Bell boy and the guy that opens the doors were also very nice. The rooms as I have said were clean and nicely appointed but o. The old fashion hotel style, the bathroom is a lithe uncomfortable but nothing that gets you out of the hotel. Room service I think was the best service that I have received, I had special request for my wife and they did not not say no never, food was good.
Check out was very fast also, no strange charges were made. I did not have the chance to go to the lobby bar, it look really nice and at night it was full of life.
As I said before nice hotel, I would definitely go again after I have tried the other top hotels in Boston.

Stayed: September 2012, traveled with family
1  Thank Sirius_blk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

What I did not know about this Ritz is it is a bit down a seedy street, close but not directly on the Boston Common. The old Ritz is now the Taj hotel, which does sit on a corner. I love the Lobby Bar in this restaurant - the fire and wines are great. The rooms are just ok. Nothing fantastic. Requests to be upgraded are sort of honored. Nothing to make you feel like a treasured guest. Our card allowed us upgrades (could have been better) and free internet. However, if you dont have business card for free internet, you will pay dearly for this. The restaurant is just ok as well. Not great or wowza at all. Service is slow.

  • Stayed: August 2012, traveled on business
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Thank gourmetwashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

I just returned from a stay at the Ritz-Carlton in Boston over Labor Day weekend. We were a family of 5 including our one year old son and had 2 rooms. This is a nice hotel, but not up to the Ritz-Carlton standard. We had requested an early check-in and were given both our rooms when we arrived, which was lovely. As requested, one of the rooms contained a crib set up for my son. The hotel has a nice location, though not as nice as its main competitors, the Four Seasons and the Taj. The rooms were nice and good sized, as were the bathrooms. It was the little things that distinguish a luxury hotel from a 4 star property that were off - the service was hit or miss. Only one of the rooms received turn down service the first night (and we called to request service for the other, but it was never done). On the second night, neither room was turned down. We wanted to get a drink at the hotel bar the first night, but there was no service, no one to even seat us despite our waiting over 10 minutes. We finally went to the hotel restaurant instead, which again had puzzling service. Our waitress was constantly trying to remove our plates before we were done with our meal, even though it was only 9 pm and the restaurant was far from busy. All in all, it felt rushed and awkward, though the food was solid.
I've been to Boston on numerous work trips and have always stayed at the Four Seasons - I should have stuck with it. Perhaps, I suffered from having too high expectations following my visit to the Four Seasons Chicago just a couple of weeks before my Boston trip (see my review for the Four Seasons Chicago on Tripadvisor). This hotel needs to get its act together on the service front, right now it feels like a Westin rather than a Ritz-Carlton.

  • Stayed: September 2012, traveled with family
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2  Thank Api_c77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

Although some of the Ritz Carlton properties in large cities can be disappointing, the Boston Ritz experience was outstanding. Great service, great restaurant, beautiful room. Add an exceptional location, and you will certainly enjoy your stay. Not cheap---but worth it.

  • Stayed: September 2012, traveled with family
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1  Thank thomas g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

We stayed at the Ritz for 3 nights in August 2012. We enjoyed the amenities and service of their club floor during our stay. The room was standard at best (for a Ritz) due to the decor and view, but the bedding was luxurious and the bathroom was high end. Unfortunately, due to state fire laws, they can no longer accomodate roll away beds in the rooms, so that was a bit of an inconvienience for a tall family of 4 including 2 teenagers of opposite sexes. We made due with extra pillows and a duvet on the floor.
The location cannot be beat in downtown Boston. We parked the car and never needed it the entire time we were there. Other than one taxi ride back from the USS Constitution and a subway ride to Harvard, we walked everywhere.
The exceptional customer service training the entire staff has taken always makes staying at the Ritz a pleasure. My husband loves to chat with the front door staff who always have great recomendations for anything he asks. (this time it was local watering holes!). We always enjoy the club floor staff who absolutely go out of thier way to find out why you are in town so they can help you enjoy your time. They are quick to offer bevarages of your choice at a moments notice and seem to love engaging in conversation to make you feel at home and cared for.
As a family, it is nice to know that the kids can drop in to the club lounge anytime for a drink or snack (or an attack on the gigantic candy bowls found throughout the lounge)... no stress of feeding a hungry child (and teenagers seem to be forever hungry!) just as you want to sit and relax for a bit!
The gym is amazing - believe the hype - and check out the view over Boston Common from its expasive outdoor balcony!
If you can, stay here - it's worth it for the pampering and luxury. The club floor is a must.

  • Stayed: August 2012, traveled with family
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3  Thank laughinggecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

The guy checking us in was trying to multi-task, and he failed miserably. Hampton Inn does a better job than that. I requested a New York Times to be delivered in the morning (3-night stay). They failed each and every time. At Hampton Inn, you are paying a reasonable price, so this type of thing can be overlooked. At the Ritz, you are paying through the nose for their reputation. In my opinion, they do not deserve their lofty reputation.

Room Tip: Choose another hotel.
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  • Stayed: May 2012, traveled with friends
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3  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Boston

Address: 10 Avery St, Boston, MA 02111-1005
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Boston
#18 Business Hotel in Boston
#19 Luxury Hotel in Boston
#21 Family Hotel in Boston
#30 Romantic Hotel in Boston
Price Range: $495 - $1,686 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Boston 5*
Number of rooms: 193
Official Description (provided by the hotel):
The Ritz-Carlton, Boston is located in the heart of Boston's vibrant midtown, just steps from the theatre and financial districts. This modern 193-room hotel features 43 suites and The Ritz-Carlton Club rooms. Located just steps from the Freedom Trail, the hotel is also convenient to the historic Opera House. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby. The Ritz-Carlton, Boston has been awarded the prestigious AAA Five-Diamond Award and has been named to Travel + Leisure's World's Best Hotels List several times and is one of Conde Nast Traveler's Top 100 U.S. Hotels. The hotel offers direct access from guest elevators to Equinox Sports Club, a world-class 114,000-square-foot fitness and sports complex featuring basketball courts, squash, junior Olympic pool and complete spa and salon facilities. The hotel's cocktail venue, Avery Bar, reflects a refined, elegant sensibility tempered with midcentury-inspired forms, furniture and lighting. The space is a modern, sophisticated design for hotel guests and local residents longing for a more stylish and relaxed feel. The hotel's restaurant, Artisan Bistro, offers fresh local and seasonal dishes, using native ingredients with subtle bistro influences. ... more   less 
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Also Known As:
Ritz-Carlton Boston Common Hotel Boston
Ritz Boston
Boston Ritz-Carlton

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