Hotel seemed well appointed enough. Was upgraded for free to a junior suite -- not a bad thing to receive, but the person at the front desk couldn't articulate to me why (fridge, microwave, coffee machine, etc.) it was better. Quick and easy check in. The suite's view was of a parking lot...not particularly scenic..but I was pleased that a Whole Foods was right around the corner. Where it fell apart was in the details, the small touches, and the service. There was no bath mat, so I had to use a hand towel. The electrical outlet, which the hotel-provided hair dryer (which I called ahead to confirm they had) was supposed to plug into, did not work; the "test" button had fallen off the outlet, and the "reset" button was immobile. And, I couldn't move the hair dryer unit, which was anchored to the wall, to use it from a different outlet. A pain for a woman on business who works out every day not to have a way to dry her hair. I was pleased to see that there was a coffee maker in the room, but when I tried to brew a cup, the coffee maker mysteriously shut off in the middle of it, and I couldn't turn it back on. I told the front desk about the outlet and the coffee maker a number of times, but no real resolution/solution was offered other than "I'll send someone up." The housekeeping staff did not replace the coffee maker, which would have been the simpler of the 2 things to fix. Rather, they drained the water that remained in the well of the coffee maker and replaced one of the styrofoam cups. (Funnily enough, they didn't replace a bottle of water, and they didn't straighten the room). The worst of it was that I had run out of business cards and asked a printing company to send new business cards to the hotel. I needed them for a conference, at which I was going to be doing a lot of networking. Late at night, when I got in from a long day at the conference, I did see the message light on the phone blink, but the message button on the phone did not work, and there was no button on the phone to call the front desk directly, and there were no directions for how to reach anyone there (dial "0" for an emergency), so I decided to check with the front desk in the morning. The next day, the message button was no longer blinking, and I stopped by the front desk twice - in the morning and early afternoon - and no mention of my package. I called the front desk when I was already on my way home, waited a long time to get a person on the phone, and when I did, the person told me that they had nothing on their package list for me and she needed to put me on hold, so she could check in the package room where there were "hundreds" of packages. I waited, and after 7 minutes decided to hang up and try later. I called later, and again, it took me a long time to get someone on the phone -- a different person told me that the package was indeed received and that they sent me a message (clearly not received) about it. I asked her to have the package sent to me, and she asked me if I would like to put it on the same credit card, which I used to pay for the room! Needless to say, I was aghast. I told her that the hotel should pick up the cost, but of course, she wasn't authorized to make that call, so she told me to speak with the manager (strange that there wasn't one on during that shift?) who was not going to be in until the following morning.
I'm sorry, folks. Good location and nice enough room, but this stay wasn't even close to being a good experience, and just based on this one, aggravating time, I could not recommend this hotel.
- Official Description (provided by the hotel):
- The Wyndham Boston at Beacon Hill, the finest in downtown Boston hotels, is perfectly situated at the base of Beacon Hill, the city's most historic neighborhood. Stay in touch at our Boston airport hotel with complimentary high-speed Internet access in all guest rooms. For delicious dining,The Dean's List, a standout option among Beacon Hill restaurants. Host your event or meeting at one of the best hotels in Boston, featuring 5,800 square feet of function space. Enjoy our newly-renovated Beacon Hill hotel's close proximity to attractions and historic sights. Watch the Bruins or the Celtics at TD Banknorth Garden and head to Faneuil Hall/Quincy Market for unique shopping. As one of the most ideally-located of Beacon Hill hotels near TD Banknorth Garden, we are a short walk to the Financial District, and next door to Massachusetts General Hospital and Boston Shriners Hospital. With two MBTA subway stops nearby, the city is easily accessible. Take the Green Line to visit Fenway Park or the Red Line to Harvard Square. ... more less
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- Also Known As:
- Holiday Inn Boston At Beacon Hill Hotel Boston
- Holiday Inn Beacon Hill
- Boston Holiday Inn