I just "discovered" that my river cruise to Paris, France, ending in Nice, was "cancelled". GC never contacted me to let me know--i just discovered it when checking my "Planner". Also then discovered that my air tickets were gone as well! It took me 3 calls and 2-1/2 hrs on the phone yesterday to try to find out what happened(still not really sure!). The person I talked to was very unsure of his information like he was really new. He finally agreed to "cancelling" my trips (I did not wish to re-book) and assured me that I would receive a "refund" of my $6400! It would be credited to my credit card within about 30 days. He did tell me to follow-up, which was worrisome. It still shows as a "Credit Voucher" on My Planner, so I am dubious as to wether I will ever see my money again. I am very upset and sad all at the same time. I was so looking forward to this trip to France, and as a repeat customer, felt confident it would be an exceptional trip. My last trip in 2010 was wonderful and without incident in either booking or travel. But NOT THIS TIME--how disappointing. I cannot get the customer service dept. to acknowledge my emails requesting information or feedback. I've also made phone calls to the VP with no response. Terrible situation. I feel that I will NEVER see my money again. How agonizing! It was "GIFT" from husband, so GC has betrayed him as well. How sad! I never actually traveled even though you asked me for a date!

A group of 6 of us are scheduled for Iceland and Greenland 2022. The Greenland portion was cancelled after everyone paid in full. The terms and condition state: If Operator cancels any optional extension which you have purchased, you will receive a refund of the amount you paid for the extension. This portion was several thousand of dollars. I have asked for a refund of this portion. Letter to Harriett Lewis never received a response. The supervisor Sarah Moffitt indicated I would get a refund. That was 6 weeks ago. My statement now shows a future credit. OATS used to be a premier company. There is no response to letters, emails, and phone system is just wait time. I still want my refund. There is too much risk in a company that appears to be failing. Buyer beware.

I am having similar trouble as others describe. They cancelled my trip yesterday due to low registrations (only a couple weeks after I just spent a good hour or two trying to get my flights sorted out) and I wasted more hours today sitting on hold and trying various ways to get them to call me, via email, facebook and twitter. This trip has been booked for well over a year, after a previous trip was cancelled due to covid. Based on research online, it looks like they are now cancelling multiple trips for "low" sign ups, and they have a convoluted description of what I should do. Here is the only response I got today, via email:

"Thank you for contacting Overseas Adventure Travel and Grand Circle Travel. Please note we are receiving a high # of emails. We prioritize emails in the order they are received, based on your departure date.
However, sending duplicate emails will prevent a timely response. We expect to respond within 15 business day."

Not very reassuring. Their hold times have always been awful. I have booked three trips with them now and all three have been cancelled. Each time is a nightmarish process of trying to get some customer support to sort out the mess. They keep saying they will hire some customer support people, but they don't.