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Although our Trip Leader was very informative & well versed on this trip, I.. along with others... read more

Reviewed 2 days ago
Sightseer489456
,
St. Petersburg, Florida
Bad Trip Leader makes for Bad Experience

Although Patagonia is very worth visiting, I would recommend travelers to go with a company other... read more

Reviewed 2 days ago
BigBen136
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Reviewed April 29, 2020 via mobile

Booked a tour to Vietnam. Cancelled a while ago, they held back $300 per person. They then cancelled the tour but have so far refused to return the money. Talked with them today and they said possibly can use towards new booking. No way. BEWARE, when paying anything to them as there is a lot of chatter they will file for bankruptcy. As you can see in reviews they put in writing people will get full refunds, then changed their minds and refused.

Date of experience: April 2020
9  Thank 685marshag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 28, 2020

In March, prior to March 23rd, I asked for a refund ($9799) for the canceled Japan trip. I was told this would be OK. I verified the refund was in process multiple times (5), though the processing time it would take started out at 7-10 days, then 2-3 weeks, then 1-2 months, then 2-3 months, then "several more weeks" due to how busy they were. On 4-27 I was finally able to talk with a Supervisor who related to me that on March 23rd a policy change was made which stopped all reimbursements (no notification to OAT clients of any type to communicate this). This was regardless of the fact multiple OAT representatives have been assuring me up until 4-20-20 (at which time I asked to talk to a Supervisor), the refund was expedited and in process, and would be coming soon. I now had a choice of if rescheduling another trip next year, or making a new reservation (which we already had for July of next year to Norway), and applying the $9799 toward that trip. I need the money NOW, not applying it to another questionable trip in July next year.

Extremely poor effort by OAT. Having made 11 trips with them, I will never willingly travel with them again (I may have to in order to "save" the $9799 +), and recommend, as I will be doing to the rest of my fellow travelers, you don't either.

Date of experience: April 2020
3  Thank S5395VXdavids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OverseasAdvTravel, Manager at Overseas Adventure Travel, responded to this reviewResponded June 19, 2020

O.A.T. takes its responsibilities to its customers very seriously - especially to loyal travelers such as yourself. We ask for patience as we navigate the time-consuming process of dealing with traveler issues fairly and equitably in the midst of the current pandemic. Please contact us at request@oattravel.com so that we may review your situation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2020

OAT cancelled our trip to Australia now refuses to refund the amount we paid. This is despite a phone conversation where refund was promised an email.

Don't trust these people.

Date of experience: March 2020
3  Thank Mobile440309
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 26, 2020

I would not recommend booking travel now as their policy on refunds has changed. The change benefits OAT.

Date of experience: March 2020
4  Thank substituteteacer123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 22, 2020

OAT cancelled my trip with my daughter (spend was over 7K) due to pandemic (totally understandable) and offered me a full 100% refund (really great!). We spoke on the phone and they followed up with a written confirmation via email. BUT then, they withdrew their offer, said the trip was not "cancelled" but "postponed" and my money was now put toward a trip next year. UNACCEPTABLE (and possibly illegal?) to do a bait and switch after confirming in writing a refund offer. I lam a single mother of 4. this was a grad gift and I now cannot afford to forgo the refund that was contracted and confirmed. In addition, the extra hotels and the airfare that I purchased on my own (not thru OAT) was fully refunded by those vendors. I cannot imagine that OAT did not receive any refund from the trip that was cancelled from their own vendors given their years in the industry. For them to not pass along the refunds to their customers is extremely disconcerting to say the least. For OAT to renege on their CONTRACT agreement of a refund to me is unethical. NEVER AGAIN OAT. (the photos are the confirmation email and my actual online account updated to note that a refund was due and the trip was in fact cancelled).

Date of experience: March 2020
6  Thank colleenscrossroads
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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