Booked a tour to Vietnam. Cancelled a while ago, they held back $300 per person. They then cancelled the tour but have so far refused to return the money. Talked with them today and they said possibly can use towards new booking. No way. BEWARE, when paying anything to them as there is a lot of chatter they will file for bankruptcy. As you can see in reviews they put in writing people will get full refunds, then changed their minds and refused.

In March, prior to March 23rd, I asked for a refund ($9799) for the canceled Japan trip. I was told this would be OK. I verified the refund was in process multiple times (5), though the processing time it would take started out at 7-10 days, then 2-3 weeks, then 1-2 months, then 2-3 months, then "several more weeks" due to how busy they were. On 4-27 I was finally able to talk with a Supervisor who related to me that on March 23rd a policy change was made which stopped all reimbursements (no notification to OAT clients of any type to communicate this). This was regardless of the fact multiple OAT representatives have been assuring me up until 4-20-20 (at which time I asked to talk to a Supervisor), the refund was expedited and in process, and would be coming soon. I now had a choice of if rescheduling another trip next year, or making a new reservation (which we already had for July of next year to Norway), and applying the $9799 toward that trip. I need the money NOW, not applying it to another questionable trip in July next year.

Extremely poor effort by OAT. Having made 11 trips with them, I will never willingly travel with them again (I may have to in order to "save" the $9799 +), and recommend, as I will be doing to the rest of my fellow travelers, you don't either.

OAT cancelled our trip to Australia now refuses to refund the amount we paid. This is despite a phone conversation where refund was promised an email.

Don't trust these people.