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“Great time with upper deck trolley etc”
Review of Boston Upper Deck Trolley Tours - CLOSED

Boston Upper Deck Trolley Tours
Certificate of Excellence
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Attraction details
Owner description: 2 hour narrated tour of Boston and Cambridge featuring 21 stops and hundreds of Boston sightseeing attractions! Free Super Duck Harbor Splash and other free bonus tours with a Premium trolley ticket! Hop on hop off all you want throughout Boston and Cambridge! Get off an Upper Deck Trolley at any of our 21 stops to shop, sightsee, and eat. Rejoin the tour at your convenience! Boston Upper Deck Trolley Tours' modern luxury trolleys feature comfortable seating above traffic for the best views, climate control, and open air photo opportunities all over Boston from elevated seating platforms. Join us!
Useful Information: Wheelchair access
Reviewed August 17, 2013

Our first day in Boston -- and it was great and a packed day!! Drove to the Cambridgeside galleria to park$4 for the day when you buy your ticket with the upper deck trolley . Booth is located across the street. We bought our ticket the premium package then went on the Charles river cruise which was very nice, went on the trolley to Fenway park , back on the trolley and went on the duck splash . Found the drivers and company very helpful and a great deal!!!!

1  Thank Tourist1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (805)
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453 - 457 of 805 reviews

Reviewed August 13, 2013

We bought our tickets online using a smartphone. The company makes this option available, but then when we went to board, it was unbelievably difficult. They had not worked the kinks out yet. We sat and waited for about 20 minutes while the driver (who was really unsure of herself) tried to print the tickets with the help of someone via cell phone. Other patrons got off the bus and boarded the next bus.

Once we got going, because she was so late, she cut out part of the tour route. Once we got to stop number one, she gave us bad walking directions to get to Faneuil Hall. My sister had to go to the ticket booth to get the tickets properly printed.

This was most likely my fault, but I did not know how long the circuit took. I was trying to get my son back to our hotel for a nap, and from stop 1, it took about 2 hours, which made for an unmanageable toddler. The driver/guides had conflicting information, and some of it bordered on offensive/racist.

It was one of the more expensive companies, and yet, the buses were constantly late. They are supposed to run every 15-20minutes, but on day two, we waited for 40 minutes. It was pretty bad. Save your money. Take a cab where you need to get, walk around (get some exercise), and take a few ranger-led tours (FREE!) though the national park.

Thank hleahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan S, Guest Relations Manager at Boston Upper Deck Trolley Tours, responded to this reviewResponded August 15, 2013

Hi hleahh. Our apologies that the tour wasn't up to snuff. We recently developed a new ticketing system which in the vast majority of cases is an improvement for our customers, cutting wait times and making the whole ticketing process easier. However that appears not to have been the case when you visited. In addition, except on very busy days in the city, when all tours are delayed due to congestion, we strive to be prompt and to provide frequent service at all our stops. And finally we expect all our guides to be courteous, helpful, informative and entertaining for each and every visitor we carry. Again, we're sorry that the tour you took with us fell short. Please come back at any time and ride our trolleys or duck boats again, on us, to see how truly superior our service is. Contact me personally at admin [at] bostonsupertours [dot] com to set up a tour for you and your guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

We did the 2 day hop on and hop off package which also comes with a bonus tour. And honestly, we couldn't enjoy it enough!

For the amount of money each ticket costs, they offer way more than any other company. Including a super duck tours.

We did the hop on and off trolley for the 2 days which was super convenient had over 20 stops in all the main parts of Boston. And for our bonus tour we did the Charles River cruise, which gave us a different perspective of Boston from the water.

It was so much that we didn't even have a chance to do the duck tour portion of the package.

The bus drivers were well informed, and helpful.

I can't even imagine not doing a tour like this when you visit Boston.

You can see all the different stops and different photos on my blog and how kids enjoy it as well.

2  Thank Travel_Experta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

We did the 2 day ticket (after much research prior to arrival). It was everything they advertised it to be. Had a great sales girl (who was surprised that we already knew what we wanted). She showed us the first bus stop and then we were off! Each driver that we had was chatty and knowledgeable. We followed the map and knew exactly where to get on and off. The view was great. It started to rain one time, but the flaps were easy and quick to get down and then put back up. We didn't do the DUCK ride, but we used the extra pass for the Charles River Boat Tour. That was well narrated and fun also. Even though we did a lot of walking in Boston, this bus tour saved our energy when we needed it to. It was well worth the cost!

1  Thank Wendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

They have great drivers. We bought a 2 day pass and took the Trolley to various places throughout Boston, which included Cambridge/Harvard area. The drivers were very informative and entertaining at times. Felt very safe and had a great view since you sit higher in these trolleys. I would recommend this trolley over the others in the city. The passes we bought included other attractions as well, such as the Duck Tour which we took.

Thank Rockstar0702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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