Highly recommended without hesitation. The service and professionalism shocked the pants off this seasoned traveler. I called and left a message and sent an email before I boarded my 2 1/2 hr flight to see if I could arrange a last minute tour since I was able to catch an earlier flight. I expected to play a bit of phone tag when I arrived and have to wait at the airport for a few hours, but when I arrived, the private tour had been arranged and the guide was waiting at the airport! I wanted to tour college campuses and get a general overview of the city, without any specific focus on the freedom trail and Francesca delivered an amazing and educational experience, even though this might have been an unusual request. She was delightful and courteous, encouraging me to share my interests so that the tour would be personalized rather than a canned tour of sights that might not be of interest to me. I was particularly grateful for her recommendation to drive through Mt. Auburn cemetery. No haggling about payment, no worries at the airport, completely personalized tour, and drop off at the door of the hotel = priceless experience. I highly recommend Boston Private Tours and will use them again when I am in town.