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“Excellent Service in a Gorgeous Hotel”
Review of W Boston

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W Boston
Ranked #26 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 26, 2014

This hotel far exceeded any of our expectations. We have stayed in W Hotels in Seattle, Los Angeles, New York and this was our first time at the Boston location. While the service at W Hotels is always top notch - this one was the best we've seen. From the concierge, to the front desk, to the housekeeping staff we felt welcomed. Every need was taken care of and no request was turned down. The rooms are spectacular and Bliss products are great. The location in the theater district is very convenient to multiple stops on the T and very close to the Boston Commons. A special thanks to Alex at the front desk for taking care of us.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Trevor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded September 3, 2014

Hi Trevor K,
What a fantastic review - thank you! We appreciate your loyalty to W hotels Worldwide, and are thrilled to have exceeded your expectations. I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 - 981 of 1,779 reviews

Reviewed August 25, 2014

I stay at or visit the W whenever I am in Boston. The Lounge Manager, Steven Pelletier, could not be more accommodating and knowledgable about the wine and cocktail menu, local night life and dining. I highly recommend stopping by for one of their signature cocktails.

  • Stayed: August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded September 3, 2014

Hi Charles W,
Thanks for the great review! . I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

W Hotel in Boston is a good property but older and not as strong as some W hotels I have visited in Asia (e.g. Seoul or Taipei). Very warm welcome at reception (Natalie) and a superb concierge (Guillermo) who helped making this stay a good one. Some problems with house keeping were quickly picked up by the front desk and hence were sorted out. Room does not have a walk in shower which is a negative for me. Overall a good and solid experience. I would return.

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank 668frankh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded August 28, 2014

Hi Frank H,
Thanks for joining us at W Boston. I'm so glad to hear you enjoyed the service that Guillermo, Natalie and the team provided, and am glad to hear we quickly resolved any style issues to your satifaction. I look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014

We were just off a long-haul flight and had booked a place to stay at the W Boston before heading off to the Cape. As with our previous stay at a W property, the W Boston did not disappoint. The "Wonderful" room was extremely spacious, well-appointed and comfortable. Breakfast was included in our rate that we organised through British Airways, and was nicely presented and delicious. If we hadn't been so jet-lagged we would have spent time in the very vibey lounge--that was positively pumping when we arrived at the hotel around 10:00pm. Thanks, W Boston, for keeping-up the standards of the W brand.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank CPTflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded August 28, 2014

Hi CPTflyer,
Thanks for joining us at W Boston. I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

My teen daughter and I stayed 3 nights at the W Boston and had a very nice time. The room was clean and nicely decorated. Great bedding. The only thing I missed was a coffee maker set up. The location was perfect for walking the Freedom Trail, just a block or two from the Boston Common. Easy cab ride to anywhere. It's in the theater district and we had a great time at the Blue Man Group show around the corner.
Can't comment on the price because we were able to use Starwood points for free nights.

Room Tip: we were on the 9th floor and did hear some street noise - it is in the middle of the city.
See more room tips
  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank relaxationseeker0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded August 28, 2014

Hi relaxationseeker0,
Thanks for joining us at W Boston, and for your SPG loyalty! I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back soon. We are always happy to provide a complimentary Keurig coffee maker in your room during your next stay -- feel free to contact me anytime at gmgurkirat.singh@whotels.com so we can have it waiting for you on your next trip.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

I usually stay at the Westin in Copley Square but it was full. This was my first stay and I was impressed with the sixe of the room and the very friendly staff. The location was very central to the college visits we were in town for with the metro station a blocks walk away for easy access throughout the city

  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank NGTB_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded August 28, 2014

Hi NGTB_1,
Thanks for joining us at W Boston. I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

This beautiful and accommodating hotel was ideally located near many attractions for out-of-towners. Short walk to Boston Commons and a delightful post-game walk from Fenway Park. The rooms were well appointed and clean. Coffee service was available throughout the day in the lobby which I found very handy. Only a 30(?) minute walk from B's north end and GREAT italian food. I would definitely stay here again!

  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank expilotmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGurkiSingh, General Manager at W Boston, responded to this reviewResponded August 28, 2014

Hi expilotmom,
Thanks for joining us at W Boston. I'm so glad to hear you enjoyed your stay with us, and look forward to welcoming you back on your next trip to Boston.
See you soon.
All the best,
Gurki Singh
General Manager, W Boston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Boston

Address: 100 Stuart Street, Boston, MA 02116-4715
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Boston
#7 Spa Hotel in Boston
#18 Luxury Hotel in Boston
#23 Romantic Hotel in Boston
#25 Business Hotel in Boston
Price Range: $165 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Boston 4*
Number of rooms: 235
Official Description (provided by the hotel):
A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more   less 
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Also Known As:
w Boston Hotel Boston

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