I will never stay at a W Hotel again - especially the W in Boston. The staff is useless, the rooms are moderate at best, the walls are paper thin, the food is below average and the service is terrible. I was traveling on business with my colleague after escaping the devastation of Hurricane Sandy. We were looking forward to some sleep but couldn't get any due to the blaring music from the frat-like atmosphere in the room next door. After contacting management at 2 am, the music was turned off for a few moments then it resumed. We called again and the same thing happened. We were offered the opportunity to move into a new room at 3 am (REALLY?!) but declined the inconvenience. When we addressed the situation with the powerless young person at the front desk, she told us that the hotel followed protocol and that there was nothing they could do. As part of the Starwood brand, they should be ashamed of themselves.
Some other things to note:
-No local magazines in the room (had to go to the front desk)
-Front desk couldn't tell us where the best local shopping was
-They ran out of coffee and tea three times during our two-day conference
-They offer you points if you don't have your room cleaned (it's "environmentally friendly')
-They charge guests for Internet access
-There are no coffee makers in the rooms
-The hair dryers are cheap and useless
-Even on the 14th floor you can hear tons of noise from outside at night
- Official Description (provided by the hotel):
- A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more less
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- Also Known As:
- w Boston Hotel Boston