Know what to expect going in and you'll have a better impression than we did. We knew there was little space and there would be a line. We planned on taking ours up to the Public Garden to eat so we thought we had it all figured out. When we arrived there were only 6-8 people waiting and assumed it would be pretty quick getting take out. We ordered a North/South and a Bacon, egg, fancy. Both were very good. We were quoted 15-20 min for our order. We waited 34. To give the place a 5, I would have needed to check their website, call ahead and arrive 20 min later. Had we arrived, paid our $ and waited a few min, it would have been teriffic. Do it like a local and you'll love it.