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“Typical airport hotel”

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Hilton Boston Logan Airport
Ranked #58 of 83 Hotels in Boston
GreenLeadersBronze level
Tokyo, Japan
Level Contributor
110 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Typical airport hotel”
3 of 5 bubbles Reviewed March 2, 2014

The main selling point for this hotel is its convenient location - it is attached to the airport terminals A and E by a covered walkway. It's great when you have an early morning flight. Of course, as with any airport hotel, you pay a premium for that convenience. Even though you're paying for convenience, you naturally have higher overall expectations when paying a higher rate. For the most part, the Boston Logan Hilton met those expectations.
Due to my HHonors status, I was assigned a room on the executive floor and was given access to the executive lounge. The room was modern and comfortable. The lounge had a great view of Boston and was staffed by very professional and friendly personnel.
The only problem I had with the room was that one of the two bottles of complimentary water was open.
Unfortunately, my dining experience tainted my overall stay experience. Connolly's Publik House needs a lot of improvement. The food was mediocre and way overpriced, and the service unbelievably poor - I haven't felt so ignored in a restaurant in a long time. I don't believe Hilton directly manages the restaurant, but they should maintain vigilance over its quality since 95% of the patrons are hotel guests.
Hopefully, I just caught the restaurant on a bad night.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank WHCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Food & Beverage Director at Hilton Boston Logan Airport, responded to this review, March 5, 2014
Dear WHCharlie,

I am dissapointed to hear about your experience in Connolly's Publik House. It marred your overall stay with us and I apologize that you were not given the dining experience that you deserve. Please know that your experience is not typical and we strive to continuously improve our product and service. I hope the next time your travels take you to Boston that you give us a second chance to gain your trust.

Regards,
Brian Gentry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Auckland, New Zealand
Level Contributor
721 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

I stayed here before flying to San Francisco. The location is convenient; the shuttle service is quick; the fitness centre is top notch. I would avoid the restaurant as it needs work.

I had a great sleep, but as I was on the executive floor it would have been nice if the lounge had been open or at least offered access as other hotels do to get water. that was a big disappointment and will not likely stay here again when there is a Hyatt very close.

Room Tip: get an executive room on the 10th floor but not on a saturday as the lounge is not open.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waiake1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
199 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

Just stayed one night here when I missed my flight out. Desk clerk was very helpful and efficient and had me in my room in 10 minutes. Room was a typical Hilton high standard and reasonably sized. I had a bar meal which was OK. I managed to get a complimentary wi-fi pass - so just ask at the front desk for one...Good facilities and only a fast 5 minute walk to the terminals.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 2, 2014

If you have business in Boston and the surrounding area - staying at this hotel can make your flight in/out hassle free. It's so convenient to the airport terminals (walk thru a sky bridge) and the services/rooms are very well equipped. I stay in Hilton's all the time - they are the best - and this one is at the top of list.

Room Tip: Corner suites are the best!
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBM153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah K, Assistant Front Office Manager at Hilton Boston Logan Airport, responded to this review, March 4, 2014
Dear MBM153,

Thank you very much for your wonderful feedback. I am very glad you had the opportunity to utilize the amenities our hotel has to offer including the use of our Sky Bridge. I certainly hope we can welcome you back in the future, should your travels bring you back to Boston.

Best Regards,

Sarah Kiser
Sarah.Kiser@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

Boston Hilton at Logan Airport is a great hotel to stay at before a flight out or a stop over. I think the price is quite reasonable especially on the weekends. The gym is medium size but well equipped for a hotel gym. the hotel is clean and the people are really nice. The food is even good for a hotel. Enjoy!

Room Tip: Ask for room over looking Boston Harbor. ;-)
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilovecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

Hotel is clean and comfortable and well located to make an early flight. Service in the restaurant is scary - especially the lady greeter -- and the quality of food is only average. If you want to eat well, take a taxi 15 mins and stay in Boston. Good front desk staff.

Room Tip: Room was very quiet even though the hotel was very busy.
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Stayed July 2013, traveled with family
Helpful?
Thank EB502014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

Stayed here one night to catch an early flight.
Surprised that they wanted to charge for a drink in the Executive Lounge.
Staff were nice and even although right at the airport I had a great sleep.
Shuttle bus to all terminals available too.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R5GJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Logan Airport

Property: Hilton Boston Logan Airport
Address: One Hotel Drive, Logan International Airport, Boston, MA 02128-5500
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Green Hotel in Boston
#41 Luxury Hotel in Boston
#41 Business Hotel in Boston
#42 Family Hotel in Boston
#51 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Logan Airport 4*
Number of rooms: 599
Official Description (provided by the hotel):
The Hilton Boston Logan Airport hotel is the only hotel located on airport property with a climate controlled walk-way to terminals, a shuttle bus, and minutes to historic downtown Boston. Featuring spacious, sound-proof rooms with views of the city and Boston Harbor, it’s the perfect spot for a meeting or to start your next adventure. ... more   less 
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Also Known As:
Hilton Boston Logan Airport Hotel Boston
Hilton Hotel Boston
Boston Hilton

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