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“We had a great night”

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Hilton Boston Logan Airport
Ranked #58 of 84 Hotels in Boston
GreenLeadersBronze level
Reviewed June 27, 2013

Booked the Hilton as we were on the BA flight to London at 8.15am. We walked from Terminal A across the Sky Bridge and checked in to room 616 with view of Delta Terminal and planes landing. No noise at all. Walk took no more than 10 minutes with 2 big suitcases and hand luggage.

The main bar was buzzing at 2pm, great mix of people, lively atmosphere. The bar tender was welcoming and chatty (David I think). We both ordered the French Dip, it was very good.

We rested for a bit and returned to the bar in the evening, there were so many sports on that evening the place was very busy, we drank some beers, chatted with the staff, watched some sport, ate some more food and had a really good night.

Not your usual Airport Hotel. There is a coffee bar in the lobby that opens at 5.30am for all those early flights.

Indoor pool and large gym.

You exit on floor 2 for the Sky bridge to Terminal A or E (International) and the walk is quick.

We would certainly use this hotel again if on that dreaded early flight home!
Thanks Hilton, great end to our USA road trip.

  • Stayed: June 2013, traveled as a couple
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1  Thank AgentNikky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,349 - 2,355 of 3,456 reviews

Reviewed June 27, 2013

As a gold member, I really enjoyed to stay with up graded rooms, internet services and a breakfast. I brought with my families and bought two more rooms on June 20. All of three rooms have upgraded through my gold membership. I am so thankful for that. If I have chance to visit, certainly I will revisit this hotel. Thanks!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Youn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

We have stayed at this hotel 3 times when needing easy access to Boston Logan. Although there are cheaper hotels in the area, the sheer convenience of the Hilton’s location makes it worth the price. It is an easy walk from Terminal A and Terminal E, and a little bit of an extra walk through the parking garage for Terminals B and C. The beds are very comfortable and the rooms are quiet. Check-out is super quick with a fast phone call to an automated system.

My only gripes with the hotel – keeping it from getting a 5 – are the price and the additional charge for in-room Wi-Fi. Truly, if you are paying more than $150 per night at a hotel, internet access should be free. To their credit, Hilton does offer free Wi-Fi in the lobby as well as free printing…but that makes surfing and checking into flights while in pajamas a little more difficult.

Room Tip: Sign up for Hilton HHonors to be eligible for free Wi-Fi
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  • Stayed: June 2013, traveled as a couple
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Thank ToniPortland_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

This was our second stay here; we needed to be at the airport, because we were sending our daughter to sleepaway camp. Proximity to Logan, and Boston, is excellent; the hotel's shuttle was prompt, both in taking us to our airline as well as picking us up at the "T" subway stop, and there's an interior walkway from the hotel to the free Silver bus line into Boston at the airport terminal. Our room was ready upon our arrival (we had requested an early check-in); the desk staff was courteous and helpful. Our room and the public lobby areas were very clean. Other than the "ridiculous" overnight valet parking charge ($40), a toilet that drip-drip-dripped (we discovered the drip too late into the night, and we were too tired to report it; the toilet itself was operable), and some uninspiring breakfast choices at the lobby coffee bar (room service is not available for breakfast), I have "no complaints." Overall, we had a pleasant experience, and we would stay here again.

Room Tip: Choose a city view so that you are not overlooking the airport itself; though in the past we were in...
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  • Stayed: June 2013, traveled with family
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Thank NYCTraveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

This is a sub-par airport hotel. Staff seems indifferent and very conscious of the fact that it's not likely you'll be a regular here. Cleanliness of rooms leaves a lot to be desired. Shuttle service is a highlight.

  • Stayed: June 2013, traveled as a couple
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Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathryn M, Front Office Manager at Hilton Boston Logan Airport, responded to this reviewResponded June 25, 2013

Dear Richeva888,

Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated.

Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations. If you wish to share further details with me I ask that you contact me directly at Kathryn.Menio@Hilton.com as I would like to opportunity to make it right.

Thank you,

Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Good hotel for one night. Two comfortable large single beds; very quiet room and reasonable sheets. Ok bathroom and proper coffee for the morning. Recommended for the purpose. A shuttle goes every 15 minutes to the terminals. We didn't eat or drink because the room service was going to take a minimum of half an hour and we were too tired to wait. The bars and restaurants downstairs sounded as if they were full of Boston Irish which didn't appeal much to me.

  • Stayed: June 2013, traveled with family
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Thank Jiinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

I stay here a lot when returning from long international flights. Great that the hotel is connected to the airport, but, apart from that, the location sucks. No public transport around really, and taxis and town cars hailed from the front of the hotel are overpriced.

My rooms here are always tiny and so very plain. The price is justified only because of convenience for travelers, I think. There is very little interaction with the staff -- they see a lot of people come and go, so you are just another number to them, even if you stay here a few times a month.

  • Stayed: June 2013, traveled on business
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Thank thirdculturewarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Logan Airport

Address: One Hotel Drive, Logan International Airport, Boston, MA 02128-5500
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Green Hotel in Boston
#40 Luxury Hotel in Boston
#41 Business Hotel in Boston
#42 Family Hotel in Boston
#51 Romantic Hotel in Boston
Price Range: $144 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Logan Airport 4*
Number of rooms: 599
Official Description (provided by the hotel):
The Hilton Boston Logan Airport hotel is the only hotel located on airport property with a climate controlled walk-way to terminals, a shuttle bus, and minutes to historic downtown Boston. Featuring spacious, sound-proof rooms with views of the city and Boston Harbor, it’s the perfect spot for a meeting or to start your next adventure. ... more   less 
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Also Known As:
Hilton Boston Logan Airport Hotel Boston
Hilton Hotel Boston
Boston Hilton

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