The suite/apartment was very comfortable and spacious. Kitchenette had everything we needed. Parking was conveniently located behind the unit.. The overall location in Back Bay/South End was perfect for our visit for a Red Sox game. When there was a problem (closet door/drains in bathroom) the property fixed them right away.

The woman who checked us in was condescending and NOT friendly. Be aware that the amount of money you spend on this upscale suite does not matter . To this woman, I was "just another tourist"

Also, the unit itself did not have its own thermostat. I had to call the front desk and ask them to "turn up the temp" on the air con in the suite but they turned it off. This was okay as the weather was cooler than normal.

Here are the positives: clean; comfortable bed; good location in Back Bay ... so close to shopping and transportation.The rooms associated with Copley House were original brownstone town-homes.. now converted to rooms and studios. If the owner had thought more of his guests than making many rooms so that he can make more money, it would have been nice ! Our room was mini size... mini bathroom; mini closet; mini kitchenette that was part of the entry way. Kitchenette had a small refrigerator and microwave. All rooms are apparently different depending on the brownstone. We had a table on which to eat, but the suitcase had to be on the bed... or, if sleeping, the suitcase had to be on the small dining table. We had no AC or fan -- we slept with the windows open -- they had no screens. The owners will also find that because they did not choose quality cabinets or doors, that these will soon be in disrepair. Presently, two of the entry doors to rooms were in need of refinishing. Our shower door handle was very loose... about to fall off. The photos-- except of the outside -- are mis-leading. I wold not stay here again.

The room was comfortable, cozy and well-laid-out, and had the additional convenience of a kitchen area. Excellent location as well and helpful staff. No hesitation in recommending the Copley House to future visitors.