There are many lovely things about the experience of staying at this hotel. In fairness it is above average--if I could I would give it a 3.5 rating--it just doesn't quite hit the above average when you consider the cost. The best things about this hotel are not necessarily related to the facility itself.
The location is marvelous. Beautiful views , walking distance to Faneuil Hall, and basically located IN the North End. The neighborhood is lovely, away from the crowds and just off the beaten path. The Harbor Walk is wonderful and you can enjoy this right around the hotel itself.
The rooms are very lovely, reasonable size but certainly not spacious. We had the Coast Guard Station view room. I have no idea why some people said there was no privacy due to the boats. (I mean the place is on the water and yes boats can dock there but I really could not see how it would possibly interfere with your privacy as there is some distance.) The chairs in the room were very comfortable. The beds were comfortable and yes, everything was very clean.
Not sure what I was expecting but from the reviews here I really thought the service was going to stand out. I have no specific complaints. But the entire experience was rather hum drum. Normal check-in, no escort to the room--that's okay except that everything is so hard to operate in the room (as has been noted voer and over in these reviews). We had to call the front desk repeatedly to figure out the TV and then to get music connected (and we are not IT phobic folks by any means). Actually the correct remote was missing. There were nice people who came to assist, but really, is this how you want to spend over an hour and then every person that comes in you have to tip. Not a deal breaker for sure, as when contacted they promptly arrived and did what they could. Just time consuming.
We wanted to have a drink outside on the terrace. The bar tender was less than friendly in telling us that it wasn't possible unless we ordered food (it wasn't mealtime or crowded at that point being mid-afternoon). The next morning we ate there for brunch and despite waterside tables being open the hostess sat us at the absolute worst spot. Of course I could have asked for another table, but at a certain point you just get tired of always having to deal with something and all in all it wasn't that critical. Breakfast was fine, but I swear the hollandaise was premade or if not, they need to get a better recipe.
We attended the Jazz Festival for which tickets were $50 and the bands were lovely--these are the jazz bands that play in the lounge through the summer on Saturday nights. But it was poorly arranged. Lines for the food were terribly long. The food looked delicious--but who wants to wait in line for over 30 minutes. If they are trying to save on cost then they should have served less expensive food but made it available. The bars required waiting in another line. Literally to get cheese crackers and a drink took me over an hour. Waitstaff were NOT friendly. You could tell there were just too many people and not enough servers and they were frustrated. But hey, it was a beautiful night and the music was lovely, so we still had a good time.
Sunday morning we got a New York Times at the door and I went downstairs to see if I could have a Boston Globe instead as we were curious as to what was going on in the city. I give the guy credit for going to check but when he came back he said no, they only get five and the five get taken really fast. Okay--really? The hotel is IN BOSTON not New York. And if people always ask for the Boston Globe--why doesn't this fancy schmancy hotel spring for maybe fifteen newspapers?? LOL!!
This was a challenging review to write as we did have a good time and I would definitely stay here again. As you can see there was nothing that bad at all. It was just a series of small disappointments or irritations. My expectatons may have been heightened by reviews here and I also feel that the hotel is quite expensive--especially since it does not have a pool or hot tub or amenities that many other fine hotels provide. (That's okay with me--but then show me something special.) I also think you can hit a place at the wrong time with the wrong staff, or just when things are not going well. But I wanted to write my experences to put it into perspective for other folks considering this place. It just may not be as idyllic as others experience so be aware of that going in or stay in the Gold Level where you can more greatly assure a higher level of service.
- Official Description (provided by the hotel):
- The centerpiece of Boston's Battery Wharf renaissance, The Battery Wharf Hotel, Boston Waterfront merges the North End's trademark charm with a contemporary appreciation for history and sense of place. Featuring 150 stylishly designed guest rooms and suites with extraordinary waterfront views, this luxurious boutique hotel on the pedestrian-friendly HarborWalk boasts two bars and restaurants, 6,000 square feet of meeting space, an award-winning Spa and Fitness Center and easy access to Boston's bustling Financial District, Freedom Trail, Faneuil Hall Marketplace and TD Garden, New England's premier sports and entertainment arena. ... more less
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- Also Known As:
- Fairmont Battery Wharf Hotel Boston
- Fairmont Hotel Battery Wharf
- Fairmont Hotel Boston