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“Modern Hotel Near the North End”

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Battery Wharf Hotel, Boston Waterfront
Ranked #36 of 83 Hotels in Boston
GreenLeadersBronze level
Silicon Valley
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Modern Hotel Near the North End”
Reviewed January 2, 2012

This hotel is fairly new and quite modern compared to most of the other hotels in Boston and divided in to several buildings. It is located in the North End just a short distance from quaint cobblestone streets and fantastic Italian restaurants. Quincy Market is also a short walk away and do-able even in the bitter cold! The check-in and other services were fine although we are pretty low maintenance and pretty much just check-in and check-out.

My husband and I stayed in a standard room and since I had to work, made use of the nice desk and high-speed internet. While I have read that people would rather have a coffee machine rather than an espresso machine, you can just use the "espresso" pack and select the larger cup size for a "coffee" instead of an espresso. The room layout (especially the bathroom) is quite clever. The toilet is ensconced in opaque glass next to the shower. The doors to both have towel racks maximizing space. The closets in the hallway also open up in the bathroom which is pretty clever. Also, antiquated phone in toilet (weird!) and TV speaker in bathroom which would be nice for business travelers. The lighting in the bathroom is FANTASTIC!

A few gripes. The relative lack of privacy of the bathroom. This is a personal preference but I have noticed that many modern hotels use sliding doors for the bathroom (W in Time Square NYC and AVIA in Napa Valley) which I am not a fan of. Also, no tub in the standard room. While parking fees are standard in any major urban hotel it still irritates me. You have to build in an extra $42 per day cost to the hotel. If we were just staying in Boston we would not rent a car but we were traveling all over New England and had to valet.

The gym, located in the hotel's spa, is pretty decent by hotel standards and have treadmills (with TV), bikes, free weights, Swiss ball, Kettle Balls, and a few weight machines. The treadmills were on pads to minimize noise and vibration but resulted in wobbliness. I couldn't even run on one for fear of twisting an ankle. But it was nice looking out the window down on to the street.

  • Stayed December 2011, traveled as a couple
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Helpful?
Thank NDGirlInCali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Syracuse, New York
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2012

The property was lovely as usual, our check in was a bit delayed, however, while we waited at bar, the "HOUSE" covered our first round.
The only bad piece, was that we were placed into a connecting room- with a wedding party. not just people in the wedding- the PARTY.... very loud. The kid checking us in maybe, should have thought of that..... however, at 3 AM when I called the Desk, Mark(?) moved us in minutes, so, problem solved.
The bartender, Ned- went above and beyond in all things, food recommendations, drinks, chat. While our room was delayed- AFTER his shift was over, he still went to try and find out what was the delay.

Room Tip: maybe ask about surrounding rooms.....
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank SLBuckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2012

My wife and I stayed at the FBW to celebrate New Years Eve. Great location: North End, excellent restaurants, business district, historical sites and Back Bay shopping. I have stayed in 3 other Fairmont hotels and I wanted quality service and staff, and a luxurious room. Before going to Boston, I went to Maine to do work on my 77 year old mother's house for a week. I therefore brought my older pickup truck. When I arrived at the Fairmont, the valet repeatedly asked me to use a local parking garage instead of using the hotel's valet service. On my insistence, the valet finally agreed to do his job. The rooms were so poorly constructed that anytime a guest closed their door, the walls shook, which also vibrated our door. This occurred throughout the night. There is very poor insulation between rooms, so I had the pleasure of listening to all that entails, including the apparent chest cold of the woman next door. (I went for NY eve celebrations, so I was not looking for silence, often returning to the room sometime after 2 a.m.) I brought the valet and noise issues to the attention of the front desk who replied, "Yes, we have gotten a lot of those complaints." I have stayed in cheap motels that left the light on for me which had better staff. I cannot recommend this Fairmont to anybody. The hotel also only has one dining option. Major disappointment. Despite the above, the hospitality staff was very good; the room design (not construction) was very elegant with big bathrooms and modern features.

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
2 Thank mfhphotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jana_Baseel, Fairmont Battery Wharf, Marketing Coordinator at Battery Wharf Hotel, Boston Waterfront, responded to this review, January 6, 2012
Hello and thank you for sharing your feedback with us. I was disappointed to hear about your experiences, as we strive to provide our guests with warm service and a comfortable quality stay. I have shared your comments with our Operations and Engineering team, as this sort of feedback represents a valuable opportunity for us to make improvements for all our guests. Thank you again for your feedback.
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New Hampshire
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 29, 2011

My husband and I just got back from an overnight getaway in Boston and stayed at the Fairmont. It could not have been better. The check-in process was very quick, the staff offered to let us switch rooms if we weren't satisfied with our rooms (we were very satisfied, lovely view of the harbor, spotlessly clean), and offered to help us with any needs. It is a quick walk up to the North End restaurants and less than 10 minutes to the T. The location is pretty quiet, away from the bustle and tourists. The coffee in the room was the strong and fresh. The room was well-stocked, nice robes, good magnifying mirror, lovely soaps, very comfortable bed and pillows. We will definitely be back.

Room Tip: Ask for a harbor view when you make your reservation. Floors above two have nice balconies.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FromNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damariscotta, Maine
Level 4 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed December 22, 2011

I have given this hotel three shots at being somewhere I would continue staying and there will be no more.
The hotel is a bit out of the way but still in a decent location. It feels like it is in the city and yet it also feels quite away from "downtown". Lots of great North End restaurants are within 10-15 minute walk.
The hotel is modernly lovely with amenities that you would expect from a Fairmont property, but it also has a rather "cold" impersonal feeling to it starting in the lobby.
I have found on all three stays that while the front desk staff are basically courteous, they are not particularly friendly and check-in is conducted in a very perfunctory manner.
Where the hotel really falls down is if you have arrived by car. There is no parking garage. Parking is strictly by valet. I have stayed at plenty of hotels where there is valet parking only and am aware that you may need to wait a bit for your car. At this property however, a bit can be 45-50 minutes. Totally unacceptable in my opinion. I waited 25 minutes for my car on my first stay. On my second stay, remembering my wait before, I phoned down 1/2 hour before I left my room and waited another 15 minutes beyond that! My third stay it took 50 long minutes for my car to arrive. AND they have the gall charge $42.00 a day to park!
To sum up, if you want to stay at a Fairmont and are going to Boston, choose the Fairmont Copley Plaza. The hotel is lovely, the staff warm and inviting and even though they charge the same $42.00 per day to park (again valet only) I have never waited more than 15 minutes for my car. The location is super and the Fairmont Copley is my preferred hotel when I am in Boston.

  • Stayed November 2011, traveled on business
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Helpful?
4 Thank PerfectJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jana_Baseel, Fairmont Battery Wharf, Marketing Coordinator at Battery Wharf Hotel, Boston Waterfront, responded to this review, December 27, 2011
Thank you for taking the time to post your review and share your experience with us. We read all posts and appreciate guest feedback. While we were pleased to see that you enjoyed our property’s modern décor, amenities and North End location, we were disappointed to read that your lobby and valet parking experiences did not meet your expectations. I have forwarded your comments to our operations team so that we can investigate these issues and make improvements to our service. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 21, 2011

My husband and I spent a getaway weekend in Boston, electing to stay at the FA Battery Wharf, primarily for the location. It is located in the North End, famous for it's hundred's of Italian Restaurants. THE place to be any night of the week.

The hotel was gorgeous, service was fantastic, my only complaint was the cost of parking, usd42/day!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TrixieTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2011

Hotel is newly built, for Boston standards, at least. Hotel is in a great location yet away from all the hustle and bustle of the city. If you are lucky enough to get a room with a Harbour view, the serenity is spectacular. I wish I would have ben able to spend more time there. The mattress quality was excellent. The size of the bathroom rather large. The hotel is split in to two buildings. Try and stay in the building where the lobby and the restaurants are. If you can't, it wouldn't be the end of the world. Breakfast in the outdoor patio is a great way to start the morning, except in winter!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dalailali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Battery Wharf Hotel, Boston Waterfront

Property: Battery Wharf Hotel, Boston Waterfront
Address: 3 Battery Wharf, Boston, MA 02109-1098 (Formerly Fairmont Battery Wharf)
Phone Number:
Location: United States > Massachusetts > Boston > North End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Boston
#12 Business Hotel in Boston
#20 Romantic Hotel in Boston
#26 Family Hotel in Boston
#27 Luxury Hotel in Boston
#30 Green Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Battery Wharf Hotel, Boston Waterfront 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
The centerpiece of Boston's Battery Wharf renaissance, The Battery Wharf Hotel, Boston Waterfront merges the North End's trademark charm with a contemporary appreciation for history and sense of place. Featuring 150 stylishly designed guest rooms and suites with extraordinary waterfront views, this luxurious boutique hotel on the pedestrian-friendly HarborWalk boasts two bars and restaurants, 6,000 square feet of meeting space, an award-winning Spa and Fitness Center and easy access to Boston's bustling Financial District, Freedom Trail, Faneuil Hall Marketplace and TD Garden, New England's premier sports and entertainment arena. ... more   less 
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Also Known As:
Fairmont Battery Wharf Hotel Boston
Fairmont Hotel Battery Wharf
Fairmont Hotel Boston

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