We made reservations for a 3 day stay to visit our son in Boston. Unfortunately, this was the weekend of winter storm Nemo that caused record-level snowfall on the Eastern seaboard, and the disruption in travel prevented us from making it to Boston as scheduled. When we called Clarendon Square to discuss our options once the weather situation became clear, we were told that their 10:00 am 48-hour cancellation policy is strictly enforced (despite the fact that we called approximately 2-3 hours after this deadline had passed, but still >48 hours from our scheduled arrival time). We corresponded with Stephen Gross, one of the owners, who told us that he was sorry but that we should have purchased travel insurance (which they offer and you must decline). We offered to forego our deposit or perhaps a night's lodging, but subsequent emails to discuss this were not answered. Our credit card was then charged for $631.68 - the entire amount for our scheduled stay that never occurred despite the fact that travel to Boston was impossible.
In our opinion, the insensitivity and inflexibility demonstrated by Clarendon Square violates the Bed & Breakfast 'spirit' that makes them special because of their informality and focus on the personal circumstances of the guests. Enforcing strict and unreasonable (under the circumstances) contractual requirements reflects behavior that might be expected at a hotel or motel, but certainly not at a botique inn.
This interaction with Clarendon Square was both disappointing and disheartening, and we are therefore unable to recommend Clarendon Square to anyone, and suggest that the buyer beware if you are considering staying there.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com and Orbitz so you can book your Clarendon Square Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Clarendon Square Hotel Boston