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“Beautiful with attentive service”

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The Langham, Boston
Ranked #22 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Marstons Mills, Massachusetts
1 review
“Beautiful with attentive service”
Reviewed December 1, 2013

Stayed here while I was in Boston for the night and I have to say I was impressed with the Langham. The rooms were beautiful, and the service I received was excellent. I had a billing concern that was addressed almost instantly by reception with no hassle.

Stayed November 2013, traveled on business
Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, December 3, 2013
Dear Patrick C,

Thank you for your review of your stay at The Langham, Boston. I am delighted that you had an enjoyable stay with us and found our accommodations beautiful and the service you received excellent. I am pleased to hear that despite having a billing concern, our Front Desk colleagues handled this quickly and efficiently. We look forward to welcoming you back to The Langham, Boston in the near future.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (347)
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Boston, Massachusetts
Level Contributor
219 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 28, 2013 via mobile

Lovely hotel with a surprising modern interior alongside shabby chic style. I love it. The staff is all ways available & very friendly. Especially to my children! That's a plus. It could look stuffy from the outside (& in) but the people inside, at least the workers are not!!!! It us very clean & full of mirrors. Clean lines. Purples, silvers & flowers. It's pretty. Worth it.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kslfromboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, December 3, 2013
Dear KslfromBoston,

Thank you for review of your stay at The Langham, Boston. I am delighted to read that you and your children had a memorable stay with us and especially loved the design of the hotels and Lobby. Thank you as well for complimenting our friendly and helpful colleagues. We look forward to welcoming you back to The Langham, Boston soon.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston UK
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 27, 2013 via mobile

The Langham trades on an olde worlde image of decor and style. I enjoyed the large room and comfortable bed but was irritated by slow room service, glasses unwashed but covered by a fancy cardboard lid, a coffee maker that didn't work - reported to no avail - and 'period' lamps with twiddly revolving switches which were a nightly challenge to turn on and off. The concierge staff and the 'turn down' staff were exemplary of service with a genuine smile.

Stayed November 2013, traveled with friends
Helpful?
3 Thank KatetripLivingstonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, November 28, 2013
Dear KatetripLivingstonUK,

Thank you for your feedback on your stay at The Langham, Boston. I am pleased to read that you had an enjoyable stay with us and found our accommodations spacious and comfortable. I am disappointed to learn about the shortfalls you encountered with our In Room Dining Service. Our Food and Beverage Manager has reviewed the importance of fulfilling all orders within 30minutes as well as the importance to ensuring all items are clean and polished prior to being delivered. We appreciate you informing us of these shortfalls, which has allowed us to correct them. Thank you for complimenting our Concierge and Turn Down colleagues for their exceptional and friendly service.

Sincerely,

Richard Bussiere
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2013

Just got back from a wonderful trip to Boston and loved staying at the Langham, formerly the Federal Reserve Bank. The hotel screams luxury from the formal doormen to the lavish common areas and tasteful rooms. It's in the heart of the Financial District, next to the Post Office Square park and walking distance to Boston Common, Faneuil Hall, the North End and the South Boston. The concierge staff was great at providing dining recommendations, travel tips and so much more. The hotel offers turndown service and all sorts of little touches that make you feel like you're in a special place. I would definitely stay at the Langham again and would recommend it. We literally parked our car at the hotel and walked everywhere.

Room Tip: The Superior Room is perfect: large closet, tub and shower, king-sized bed, coffeemaker, table with...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, November 28, 2013
Dear Sue A,

Thank you for taking the time to review your stay with us at The Langham, Boston. I am delighted to read that you had a wonderful stay with us and enjoyed our accommodations and in room amenities. Furthermore, thank you for complimenting our Concierge for their knowledgeably and helpful service during your stay. We look forward to welcoming you back to The Langham, Boston soon.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo West, Colorado
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 25, 2013

Checked in for several nights and had a great time. The staff was extremely profession and catered to our every need. The room was comfortable, clean and updated recently. The hotels decor is beautiful and extremely well maintained. The hotel resturant was clean and the staff was extremely tentative to there customers needs. I would definitely recommend the hotel to any and all persons visiting the boston area.

Room Tip: book early and stay often
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, November 28, 2013
Dear Donald P,

Thank you for taking the time to review your stay at The Langham, Boston. We are pleased to read that your stay with us met your expectations and you found our accommodations comfortable and clean, and our décor beautiful. Thank you as well for mentioning our colleagues in Café Fleuri and throughout the hotel for their professional and tentative service. We look forward to welcoming you back to The Langham, Boston in the near future.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 25, 2013

I love the Langham - maybe it's because I am part of their loyalty program and receive the associated perks, but I am always delighted by my stays at this hotel. It is old-world charm but without being stuffy or chabby chic as some other hotels come off. The staff is lovely (not to mention their delightful British accents are certainly "ear candy" for us Americans) and accommodating and willing to go out of their way in order to ensure a solid experience. I even find the doormen to be incredibly chipper and helpful.

To give just one example, one time I left my clothes strewn across my bed as I rushed from a business meeting to a networking dinner and when I came back, the turndown service not only left me slippers, a chocolate,and a lovely turn down, but also had hung up all of my clothes! it's the little things folks!

Lastly, in regards to location, this hotel is prime. It is close to all of the businesses in the Financial District but also only a short jaunt to Fanuil Hall and Beacon Hill for dinner/nightlife.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Csquared777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, November 28, 2013
Dear Csquared777,

Thank you for your flattering review of your recent stay with us at The Langham, Boston. We are delighted to read that you are an 1865 Member and continue to stay with us during your visits to Boston. Thank you for being a loyal guest and for complimenting our colleagues for their friendly and exceptional service. We look forward to welcoming you back to The Langham, Boston on your next visit to the city.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maine
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 25, 2013

The location of this hotel couldn't be better. It is essentially a 5 - 10 minute walk to just about everything and anything that you would want to do in Boston. We had two events(Bruins Hockey in the afternoon and a play in the evening) planned for the weekend and we were able to walk to both of them very easily. The lobby is interesting but sparse with touch of elegance.
The rooms are very nice and the beds quite comfortable.
My only complaint would be the fact that the front desk seemed to be short handed. When checking in on Saturday morning there was two people at the front desk with 6 people in line. It took over 20 minutes to finally get to the front. The same thing happened upon check out (you need to return the minibar keys to the desk). Once again two people at the desk with a line of 6 people. We had to make it to the airport for a flight and were afraid that it would make us late.
Fortunately there isn't any traffic to speak of on Sundays and we made it to the airport in less than 10 minutes.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingbuddyMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langhamboston, General Manager at The Langham, Boston, responded to this review, November 28, 2013
Dear travelingbuddyMaine,

Thank you for taking the time to review your stay at The Langham, Boston. We are delighted that you had an enjoyable stay and found our location with walking distance to the TD Garden for the Bruins Game as well as within walking distance to the Theatre District ideally suited. Thank you for letting us know that you encountered a shortfall with our Front Desk. We have reviewed the scheduling of Agents to ensure that there is enough coverage during peak arrival and departure times. We appreciate you letting us know and look forward to welcoming you back to The Langham, Boston in the near future.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Boston

Property: The Langham, Boston
Address: 250 Franklin St, Boston, MA 02110-2807
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Boston
#10 Family Hotel in Boston
#14 Romantic Hotel in Boston
#15 Luxury Hotel in Boston
#16 Business Hotel in Boston
#27 Green Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Langham, Boston 4.5*
Number of rooms: 317
Official Description (provided by the hotel):
Housed in a famous architectural landmark, The Langham, Boston offers a unique blend of history, charm and urban sophistication. The hotel is in Boston's financial district and within a 5 min walk to Faneuil Hall Marketplace. It is also steps away from the Boston Harbor, the North End, Boston's finest shopping district, major colleges and universities, theaters, and the Freedom Trail to name a few. The Langham, Boston is ideally located for both business and pleasure and offers three delectable dining options,The Reserve, boasts a polished aesthetic that reflects the elegance for which The Langham, Boston is known. Sip, savor and socialize, in the refined lounge serving inspiring cocktails and Afternoon Tea with Wedgwood daily. Bond is a premiere destination for cosmopolitan dining, cocktails and entertainment. Cafe Fleuri offers contemporary New England cuisine for full breakfast and Lunch (mon-fri)and our decadent Saturday Chocolate Bar and renowned Sunday Brunch. All guests at The Langham, Boston enjoy our signature Langham Turn Down service, plush robes and slippers, and full complimentary use of the fitness center and indoor heated pool and jacuzzi in our charming and intimate pool pavilion. ... more   less 
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Also Known As:
The Langham, Boston Hotel Boston
Langham Hotel Boston

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