The hotel is nice and the facilities are nice. The staff seems eager to please. Only downside was when I called to request a late check out I was told no. The front desk clerk told me that she was sorry, but that the hotel was fully booked the next night and therefore they could not allow any late check outs. She told me I could leave my bags with the concierge after checking out until I was ready to leave. None of this was a problem. I understood and thought 'oh well'. Then I went down to the front desk with my bags to check out.
While I was checking out, a man stopped by the counter next to me and asked for a late check out and he was granted one. Now THAT was a problem. I was still denied a late check out even after pointing this out to the front desk clerk. Why? At the very least there is a communication problem between management and frontline staff. This place, while very nice and elegant, just isn't worth the time or money. I really can't stand inconsistencies in service at hotels.More