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“Great service, great location”

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The Langham, Boston
Ranked #18 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
89 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great service, great location”
5 of 5 bubbles Reviewed November 5, 2012

I stayed here for only one night on a weekend to Boston and although it's one of the pricier hotels I've stayed in recently, the service and facilities are amazing and if you want to spend a little extra cash, it definitely is a relaxing way to do so. The beds are VERY comfortable and the rooms have all those little extra bits and pieces you expect in a high-end hotel. Really close walking distance to anything you need. The Bond bar inside the hotel is a must for pre-dinner drinks.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Liztiz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Bristol/Dawlish, England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

We stayed at The Langham (pre-cruise) for two nights. Prior to arriving we had made several requests. We had booked a limo transfer ($150) a bit pricey but worth every penny. From leaving our plane, clearing passport control, getting our cases and clearing customs took 30 minutes!!! (unheard of in the US). The first thing we saw was our driver - the car was clean and the driver well presented - we were at the hotel in 15 minutes.

On arrival at The Langham everything was great. Warmly greeted. Cases taken care of. Front desk staff exceptional. We were shown to an excellent room on the 5th floor. Very clean and well presented. Beds were great. Room Service top marks too. We had pre-ordered flowers and wine - all ready in our room on arrival also.

Throughout our stay the team at the Langham could not have been more professional and friendly.

Was everything perfect? Well no - we had one bad experience with our booking in Bond. This left us more than unhappy. But what makes a good hotel stand out from a bad hotel is the way they deal with feedback. The next morning we asked to speak with the duty manager and Anton duly arrived in our room. He apologised for the error (Human of course!) and more than adequately dealt with the situation so that the negative was turned into a big positive and we left not only happy customers but we would return without doubt and would also highly recommend .... It is so important that hotels recognise the value of customer service and staff can make or break an experience. The Langham Boston has got it right!

We will go definitely back one day ..... if only so we can eat at Bond which we missed out on.

Location excellent and one of the highlight of our holiday was that Anton took us down to the cruise terminal in The Langham very distinctive Pink London Cab!

My one tip to all is that if you are not happy with any aspect of any hotel, tell the team - it's the only way they can resolve issues and in the case of The Langham they did for us. Great hotel, great staff and well done Anton :-)

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Dominowomblestocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut, USA
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

This was a great experience from the time we step out of the car till we left. Location was close to Quincy market and north end.the pool ,gym and spa were wonderful. The staff went above and beyond our room exceeded our expectations we didn't want to go home. The Bond bar was a great place te relax and enjoy a drink or a bite to eat. The hotel is a little more on the expensive side but worth it.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beemags69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 25, 2012

We really enjoyed our stay here- the room was beautiful & clean, and the staff was super friendly. They even put a chocolate on your pillow at night! Sweet touch!
The location was perfect for walking to faniel hall & to the restuarants in the north end. Parking was easy too, we went with the underground garage right next to the hotel and the overnight rate was very reasonable for Boston.
We had brunch at Cafe Fleuri & it was even better than the reviews!
If you are considering this hotel, you won't be let down.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manzie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

We got a decent deal here on Priceline after leaving a convention hotel. We wanted to be closer to the North end area and this was a great hub for that. Close to the T line, in the financial district.
I can't say enough about how friendly the staff was from check in to departure. The property is beautiful and reminds me a lot of the Ritz Carlton (for about half the price). We stayed in a King Superior room overlooking the park, which was perfect. Quiet hotel, great staff, lively bar scene @ BOND, and my wife loved the Spa. We didn't try the food as we had plenty of local spots but everything we sampled at this hotel was simply perfect. If you are in the Boston area, I can't recommend this place enough.

Room Tip: Ask for a room facing the park.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topherashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buxton, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 23, 2012

We stayed at the Langham in September and had a comfortable room. Too expensive to eat here, ate breakfasts at the Panera cafe, just a short walk towards the waterfront. Everything is well within walking distance including the Freedom Trail.
We took the Boston's Best Sightseeing Tour, which covered more of the city than other tours. You get two days and a free boat tour, which is a bargain. We used it to hop on & off over the two days we were there.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DGT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed October 20, 2012

We thoroughly enjoyed our stay at the Langham and would recommend this hotel to anyone looking for 5 star service.
First, this is a beautiful hotel in a historic building!
The service is superb and the location perfect! Such a quick walk to Faneuil Hall and the North End. We were upgraded to junior suite without asking, A++. The room was amazing, Everything was so clean and the spa and pool was nice and modern. Unfortunately, we forgot our bathing suits and the spa was booked so we missed out. I would recommend that you enjoy these facilities when you stay. We also enjoyed BOND Restaurant and Lounge. This restaurant is so cool as you feel that you have been transported back to the time of the Great Gatsby! A+, we will be back again to enjoy the lovely Langham in charming Boston!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swiftlysaid38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Boston

Property: The Langham, Boston
Address: 250 Franklin St, Boston, MA 02110-2807
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Boston
#10 Family Hotel in Boston
#12 Luxury Hotel in Boston
#14 Romantic Hotel in Boston
#16 Business Hotel in Boston
#27 Green Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Langham, Boston 4.5*
Number of rooms: 317
Official Description (provided by the hotel):
Housed in a famous architectural landmark, The Langham, Boston offers a unique blend of history, charm and urban sophistication. The hotel is in Boston's financial district and within a 5 min walk to Faneuil Hall Marketplace. It is also steps away from the Boston Harbor, the North End, Boston's finest shopping district, major colleges and universities, theaters, and the Freedom Trail to name a few. The Langham, Boston is ideally located for both business and pleasure and offers three delectable dining options,The Reserve, boasts a polished aesthetic that reflects the elegance for which The Langham, Boston is known. Sip, savor and socialize, in the refined lounge serving inspiring cocktails and Afternoon Tea with Wedgwood daily. Bond is a premiere destination for cosmopolitan dining, cocktails and entertainment. Cafe Fleuri offers contemporary New England cuisine for full breakfast and Lunch (mon-fri)and our decadent Saturday Chocolate Bar and renowned Sunday Brunch. All guests at The Langham, Boston enjoy our signature Langham Turn Down service, plush robes and slippers, and full complimentary use of the fitness center and indoor heated pool and jacuzzi in our charming and intimate pool pavilion. ... more   less 
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Also Known As:
The Langham, Boston Hotel Boston
Langham Hotel Boston

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