It has to be said that (having read the reviews on Tripadvisor) we were a little bit disappointed when we first walked into the Lenox tired after a long flight from Seattle. First impressions were of rather grand old style hotel in need of something of a refit, and – as it turned out – this was true of our room too. Nevertheless, by the time we left 3 days later none of that seemed to matter. Our room was spacious (apart from the bathroom which was not)...the bed was very comfortable...and when things were not quite as they might be, the staff always seemed genuinely concerned to put things right....even to the extent of the Bell Captain taking us over the road to buy a phone card to help us contact the UK after our own mobile stopped working (a problem we had in Boston and Washington...but not New York strangely enough!) The only irritation (a common one in US hotels in our experience!) concerned internet access which was important to us (for domestic reasons). Basically it didn’t work in the rooms. Eventually we discovered the Hotel’s own Business Centre and were able to communicate erratically with our son via webmail. We only used the restaurant for breakfast which was very good, and not too expensive. Apart from the main hotel restaurant, they are also linked with the ‘Irish Pub’ next door which served simpler food, even if it could get rather noisy! Overall, it is the staff the makes a stay in the Lenox a good experience; and – after a good bed – that is as it should be. Thank you everyone at the Lenox for putting up with us...and thank you especially for the Hotel car taking us to South Station when we left on a rather wet Saturday morning to move on to New York. That was a very nice touch...and very unexpected.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
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- Also Known As:
- Lenox Hotel Boston