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“Excellent hotel”
Review of Lenox Hotel

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Lenox Hotel
Ranked #6 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Berkshire
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent hotel”
Reviewed January 6, 2009

I stayed here with my boyfriend as a surprise for his birthday. I advised him that it was his birthday when I booked, and they left cheese and champagne and a card in the room on arrival which was a great touch-he loved it!

The reception staff were so friendly right from the moment we arrived. Concierge very helpful-nothing too much trouble for him.

Modern bar with good selection of cocktails and drinks. It was Christmas when we went, and the lobby was decorated beautifully. As it was below freezing when we went, the fire in the lobby was great.

Rooms modern and comfortable with great views of Boston. The location was excellent, pretty much next to the underground station and shopping centre.

I love this hotel and would definitely stay here if we were to return to Boston.

  • Liked — Service and location
  • Disliked — Nothing-everything was perfect
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Ashley321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 16, 2008

I have just returned from staying at the Lenox Hotel. From the moment the door man opened the door it was 5 star service all the way.

My room was on the 9th floor with great views of the Boston skyline, the room was nicely furnished I even had a working fireplace. I especially enjoyed the complementary water each night in the room. The Concierge staff were very friendly and always there to help me with my questions, they even got tickets for me to see a celtics game. I will definitely return to the Lenox when I am in Boston again.

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank richard o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandown, United Kingdom
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 14, 2008

Hotel package was excellent - would have liked to have been given the breakfast incl but not an option at time of booking - it was nevertheless worth eating as food quality very good. First room offered was very small and bathroom poor but replacement was fine, lovely decor and very clean. The hotel is perfectly situated for visiting/walking to all shops/amenities. All staff very good, particularly the concierge dept - they were incredibly helpful. We booked the hotel chauffeur service to return to the airport - a very pleasant way to return home from a truly memorable holiday.

Stayed December 2008
Helpful?
1 Thank babsbutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london central
Level 5 Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 8, 2008

stayed here for two nights for a wedding. Had a classic room which was small and no view, might have been disappointed if had been staying longer, but for a quick stopover it was fine. Old fashioned decor charming, bathroom small but fine, robes nice. Room service was efficient (if pricey but that is what you would expect). It just has a very nice feel and atmosphere, classy and relaxed.

  • Liked — location and atmosphere
  • Disliked — small bathroom and no coffee/tea making facilities
  • Stayed November 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twoplusonetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level 5 Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed December 5, 2008

We were looking forward to our stay after reading the positive reviews on Trip Advisor. We booked a deluxe room and on arrival we were shown a room with peeling wallpaper, marked skirting boards.
After pointing out the description of a deluxe room to the Manager we were offered another room which initially seemed fine.
However the view was of a department store roof & service yard. There seem to be some sort of electrical engine running somewhere below our room, which could be heard throughout the night. On the final morning we were woken at 4:00am by the waste disposal truck. When using the shower the whole room vibrated! No tea or coffee facilities in the room, it is available in the hotel lobby in the morning.
On a positive note the staff were very friendly and the location was good.

  • Liked — Friendly staff
  • Disliked — The constant noise
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jabiru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 28, 2008

We stayed at The Lenox for the second last weekend of November 2008 and left just before Thanksgiving -- we went to Boston as a shopping and site seeing trip.

Loved it!

Flew with BA out of T5 at Thiefrow, which was okay, but not as impressive as imagined it would be. On arriving at Logan Airport cabs were easy to come by and we paid $30.00 to get to the hotel which took about 20 minutes.

The hotel had just been dec'd out for the holiday season and it was very classy -- we got a very friendly and proffessional welcome and our room was very impressive in terms of comfort. Not the biggest room in USA terms but had a big walk in wardrobe (which became handy!) and a 42" flat screen HD TV at the end of a huge King size bed. The bathroom was adequate.

The Lenox staff are superb and nothing is too much for them - they get 10 out 10 for this.

The location is top notch being just off of Newbry Street and around 15 to 30 minute walk (dependant on route) to the furthest shopping area of Quincy / Faniuel Market. The Prudential Centre and other shops are right on the doorstep.
There's also plenty of sightseeing within 5 minutes walk and the Duck and Trolley Site Seeing tours can be picked up just around the corner.

Also loads of eating establishments to suit every taste are on your doorstep and an Irish pub which does good food and lovely Baileys coffee is attached to the hotel.
The hotel lobby offers "The City Bar" which is quite a trendy spot by all accounts (locals queuing to get in on the Saturday night) but is far from being rowdy at all.
The hotel resteraunt served up two very nice breakfasts (not that cheap but worth it) and the menu seemed nice for lunch / evenings but we didn't sample. Again the service was impecable.

The hotel is also a pick up point for the bus going to Wrentham Village which is a must if you are visiting Boston for some shopping --- that large wardrobe DID come in handy! The bus costs about $35.00 each and Wrentham will take you a solid day to do (we caught 8.00pm bus back). There's a coule of grills etc there so no problem for eating.

I'd recommend doing the Old Town Trolley Tour (tickets sold at Lenox) which takes about 2 hours and one of those hop on hop off jobs. This shows you what a nice city Boston is and gives you some good history information.

We touched lucky with the weather -- it was COLD but lovely and sunny and most importantly dry.

As a final bonus we got the use of the hotel car to get us and our overflowing bags back to the airport. this cost slightly more than a cab at $35.00 but door to door service in an A/C four wheeler with leather seats and complimentary drinks was worth it.

We'll be going back to Boston once the credit cards recover and will DEFINETELY be looking to stay at Th Lenox again when we go.

  • Liked — Serive of highest standards in clasy surroundings
  • Disliked — The queue for the bar Saturday night!!!
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Goodmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 18, 2008

We stayed at the Lenox for 4 nights and were treated like special guest through out our stay. The room was spacious and elegant and their committment to the environment was impressive. There was a filtered water access in the hall so need for buying bottled water. It was a special occasion and when they found out they sent wine and cheese to our room. I will definitely stay there the next time I return to Boston.

  • Liked — The committment to excellence in all that they did.
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OklahomaBrenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Family Hotel in Boston
#3 Romantic Hotel in Boston
#5 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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