This was meant to be our grand finale of our tour of New England so we paid more than for most of our other stops. We seem to have paid for the age of the building as this place was pleasant but for Brits/Europeans at least, not worth the extra charged. The 2 hotels from the 'historic hotels of America' group we stayed in this holiday both lacked a sense of belonging once you pass reception and a very young staff who would benefit from some more mature colleagues to show what going the extra mile really means - ie. more than smiling and shining. This was well demonstrated when I was passed from one female member of staff to another and in my earshot was described as 'she'. The Lenox' position in Back Bay is excellent - at the heart of shops and eateries. The rooms are of a good size. However our hanging space for clothes was so small we couldn't get hangers in without angling them round a corner and then we could only fit about 12 garments in! Both bath and sink plugs were faulty and the sink cracked. There is no hotel directory - for ecological reasons I was told on enquiry (!) and no coffee or tea making facilities in the room (for fear of a fire in an 'old' building I was told on enquiry!!) I live in a house the same age as the Lenox - 1900- and have electrical equipment....The rooms are pleasant and the reception area attractive but they are no better than many hotels that charge half these rates. People are paying for 'old' and position and could do better for their money. Disappointing but I did not have the heart to give 'average' - but the Lenox is not 'very good' - it is pleasant, comfortable and expensive.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
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- Also Known As:
- Lenox Hotel Boston