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“Perfect Hotel & Staff In a Perfect Location”
Review of Lenox Hotel

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Lenox Hotel
Ranked #6 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Perfect Hotel & Staff In a Perfect Location”
Reviewed April 28, 2014

My husband gifted me with a 2-night "milestone birthday" celebration in Boston at The Lenox. It was our second stay & everything was just perfect. The room was exceptionally clean, large, comfortable and had a great view of Boylston Street. Complimentary gifts were waiting in the room - a plate of delicious mini cupcakes, a box of Lindt chocolates & a chilled bottle of prosecco - my favorites! We had kept Nina's (the concierge) business card from our previous stay and she was full of great ideas for dining. When she made our reservations at the Atlantic Fish Company and Mistral Bistro, she evidently told them it was my birthday and they really made it so special for me and my husband. THANK YOU to everyone at The Lenox for making this such a special & memorable birthday celebration. Nina, Nate & Casey - you guys are the best!!!

Room Tip: King rooms are very spacious with large bathrooms.
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  • Stayed April 2014, traveled as a couple
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Helpful?
Thank Michelle_Schwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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germany
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 27, 2014 via mobile

Having paid £550 for 3 nights room only we were very disappointed with The Lenox overall. Out room, 1107 was tiny and had such a small bathroom that two people could not stand in it at the same time. The Kiehl products were excellent but strangely no shower cap, cotton wool etc were provided. Nor were there tea or coffee making facilities in the room, a very basic modern amenity provided in hotels worldwide, even those in a cheaper category. Also used glasses and a cup were not removed when the room was cleaned. The location is excellent and the staff courteous and efficient. But overall the size of our room and lack of basic facilities was disappointing.

  • Stayed April 2014
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Helpful?
Thank GermanyMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey, United States
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 27, 2014

My son and I enjoyed a delightful 2 day stay at the Lenox. Service from head to toe was warm and welcoming and gave a great sense of being part of something fun. There were so many repeat guests all bantering with the staff. The beds were really delicious as was breakfast. Back Bay is a great location. We walked everywhere.

  • Stayed April 2014, traveled with family
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Helpful?
1 Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater, New Jersey
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 24, 2014

The Lenox Hotel was a wonderful experience for my niece and me, everything from the décor to the staff to the room. The room was lovely - , comfortable, clean, spacious and so quiet - it was the first time in any hotel that I could not hear the people on either side of me. And the room climate was perfect, because I could control the heat and air totally. The staff was terrific - they couldn't do enough and they were very sincere in wanting to help. We had breakfast every day during our stay and it was great - fabulous eggs and bacon! If you forgot anything, they would provide it for you at no charge, everything from toothpaste to nail polish remover!!! The location couldn't have been better - we were central to Copley and transportation. Loved, loved, loved the hotel.

Room Tip: I always ask for a room on a higher floor, away from the elevator and ice machine.
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Green Features: I learned that the provider of the towels for the Lenox was the first with the idea of re-using towels by hanging them up.
  • Stayed April 2014, traveled with family
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    • Sleep Quality
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    • Service
Helpful?
Thank ChiccaDag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2014

We were lucky enough to have been given a four-night stay at the Lenox Hotel. I have never been treated so well! We had an anniversary gift waiting for us in our room. The Concierge not only handled dinner reservations, but surprised us with complimentary dessert choices at the restaurant. A staff member even went grocery shopping because their snack supply was low, and then he delivered a bag of abundant snacks to our room. A staff member drove us to the Train Station the morning we left. They even found my husband's glasses and drove them to the Station in time for us to make our train. Truly amazing service! They went above-and-beyond on numerous occasions. They made us feel very special, and very fortunate.

  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed April 23, 2014

Impressed with the service and comfort of the Lenox. A beautiful gem in a 'sea of sameness' with hotels. Just stayed at another chain hotel in Quincy, that was $25.00 more expensive and not nearly as nice and a much better location in Boston. Bravo to Lenox! I will be back!

  • Stayed April 2014
    • Value
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Helpful?
Thank EdzioS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Canada
Level Contributor
3 reviews
Reviewed April 21, 2014

We spent two nights at the Lenox in February and are looking forward to a return visit. The location is central and accessible, the hotel is comfortable, and the staff make the difference. We were storm delayed in arriving, but from the moment we arrived, we knew we were in good hands. From an unrequested but much appreciated upgrade at check in, to courteous and helpful suggestions throughout our stay, to a very kind gift bag for our travel to New York, the people who work at The Lenox truly made our trip a great experience. Highly recommend this hotel.

  • Stayed February 2014
    • Value
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Helpful?
Thank CanadaColls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Family Hotel in Boston
#3 Romantic Hotel in Boston
#5 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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