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“Great hotel let down by poor room service”
Review of Lenox Hotel

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Lenox Hotel
Ranked #6 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 1, 2013

My wife, daughter and myself stayed for one night at the end of a two week trip as a quick visit to Boston and to be close to the airport for our flight home. All of the staff were pleasant, friendly and couldn't be more helpful. Our room, on the ninth floor, had a nice view over the city and the room itself was a good size and comfortable. Out daughter rates hotels by the size of their TV and this one was huge! After going out for a meal we returned to the hotel quite late and decided to order a drink and dessert from room service. After half an hour I called and asked where it was and was told it was on its way. I'm not sure what route they took but it was a further 25 minutes before it arrived so ths spoiled another wise annoy able stay. However, the hotel did apologise and waived the cost which was a nice gesture and appreciated. Parking is quite expensive at $45 for 24 hours.

  • Stayed: August 2013, traveled with family
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Thank druidstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,439 - 1,445 of 3,421 reviews

Reviewed September 1, 2013

We recently celebrated my husband's birthday in Boston and stayed at the lovely Lenox Hotel. I wanted the trip to be special so I worked with Kristie to surprise my husband with champagne and snacks upon our arrival. All I can say is WOW! Kristie and the Hotel really out did themselves. It was wonderful. You will never have to ask someone for help at the Hotel as they are constantly making sure you are taken care. Incredible service, lovely room, overall fantastic trip!

  • Stayed: August 2013, traveled as a couple
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Thank BaseballFan113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Our recent stay at the Lenox was terrific - I intend to stay there whenever I return to Boston. The Lenox is wonderfully located in Boston's Back Bay, and offers excellent value for money. Our room was very clean, comfortable, quiet and well-appointed, with lots of lovely extras and Kiehl's products in the bathroom. Most important, everyone we dealt with - from front desk staff to housekeepers to valet drivers - were attentive, friendly, and helpful. This was move-in weekend for a lot of Boston colleges and the hotel was filled with parents, students, and luggage- despite this, the staff were unfailingly cheerful, timely, and thoughtful, working to anticipate our comfort (umbrellas, water bottles, directions) and needs (quick and efficient check-out, luggage and packages delivered promptly to our room). Bravo!

  • Stayed: August 2013, traveled with family
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013 via mobile

Stayed here for three nights, lovely check in staff, warm brownies at reception, free tea and coffee and the rooms,.... Perfect could not fault them, lovely comfy beds, well appointed just perfect. The location is fab and i would highly recommend this hotel.

  • Stayed: August 2013
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Thank viaustraining
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013

We stayed here in July (family of 5) for a weekend break in Boston and had a wonderful time. The hotel staff were friendly and helpful with ideas and directions on things to do in the area. The hotel itself was beautiful and the rooms very spacious. The location is the best in town. A very big thank you to the Lenox for making our stay so memorable, will definitely return.

  • Stayed: July 2013, traveled with family
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Thank Phyllis72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Really a good managed hotel, there is not much else too add when everybody is so engaged and motivated.
The location is the best in Boston, with countless shops and restaurants within 10 minutes walk.
The street below is a tad noisy, remember to ask for a quiet room.

  • Stayed: August 2013, traveled with family
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1  Thank PelikanJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Having stayed here a couple of times on business, I decided to take the family here when we had our New England vacation. Totally impressed at the way we were looked after. The girls were given a lobster soft toy on the way in and they were looked after superbly throughout. bIg thank you to all the staff who made our stay a real pleasure.

Easy walking distance to all the the main Boston attractions

  • Stayed: August 2013, traveled with family
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1  Thank spoons m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lenox Hotel

Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Romantic Hotel in Boston
#3 Family Hotel in Boston
#5 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range: $184 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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