I previously stayed at the Lenox last year on a business trip and gave it a glowing 5-star review. When it came to returning back this year (on a business trip again) I was looking forward to staying here again. However, I didn't such a great experience this time around. I'm not sure if this is a sign of standards slipping or if it means I just got lucky last time...
First up, the room was much, much smaller than before (despite it being the same type). I guess it's just the luck of the draw which one you get. I really could've done with more closet space - it was tiny - not even big enough to squeeze in my medium-sized suitcase. The bathroom was also small too and felt a bit claustrophobic.
Also I had a problem with the TV which was never really resolved. It wouldn't switch on at first, then when it did, it would intermittently come on and go off. I quickly reported and they sent up an engineer. After trying various things he eventually brought me a "new" TV which worked for the first evening, but the same problems returned the following evening. I didn't have an hour to wait to get it fixed again, plus I was only there for one more night, so I didn't report it. This wasn't such a big deal as I didn't spend that much time in the room but, to be honest, the whole thing felt a bit sloppy (especially since the engineer assured me it was a new TV).
Room service was another negative. Not a huge selection, way overpriced (I paid $30 for a sandwich and a beer) and when it arrived it was dry and rather tasteless. Needless to say I only ordered this one night... My advice would be to eat downstairs at the restaurant or the bar. The food is delicious!
The good points: the room was spotlessly clean, the toiletries (Aveda) were great, and the peanut M&Ms at turn-down and free coffee/tea in the lobby were nice touches.
Overall, it's still a good hotel. I was just let-down after having such an excellent stay last year. And it did make me consider whether I got lucky and it was just a one-off. For that reason, I don't think the Lenox would be my first choice again next time I'm in Boston.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Hotwire, TripOnline SA, Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your Lenox Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lenox Hotel Boston