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“RETURN VISIT” 5 of 5 stars
Review of Lenox Hotel

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Lenox Hotel
Ranked #6 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
ireland
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“RETURN VISIT”
5 of 5 stars Reviewed November 13, 2012

I travelled with my husband and 3 friends to the Lenox hotel for 6 nights the first week of November. As we had visited this hotel in October 2009 we decided to try it again as we very impressed with the hotel, service and quality. I was delighted to see that the hotel is just as charming and staff so friendly as I remembered it 2 years ago. We had a corner room on the 9th floor as it was great. When we mentioned it on check in that we had stayed there before we were asked to have some drinks sent up to us on the house as a token of our group staying there again. The only downside to the hotel is the horrible Irish bar Solas what a let down.Staff were so rude and very unfriendly. I would recommend the Lenox hotel to anyone who is looking for a great hotel with 1st class service.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank liamoIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,072 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 10, 2012

A last minute booking and what a gem. Cost a little more than I normally spend but the comfort, service and location were worth every cent.

It's an old style hotel with old style service. The bell boys and concierge not only great to look at but full of information and helpful hints. Makes giving out tips worth it when they actually show an interest in you and what you are doing.

Special mention to the waiters in the in house restaurant for their great suggestions and relaxed service style. Loved the food too. Wow. And also to the driver who got me to the airport so quickly. Forget the taxi and take the hotel car. Might be $5 more than a taxi but well worth the peace of mind and you get great conversation on the way.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Tontenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 6, 2012

I can't say enough about this wonderful hotel. We had an excellent stay there and I would not hesitate to go back.

The Good:

- Super staff, very friendly and helpful
- The location in Back Bay is ideal
- Close to the subway
- Walking distance to many attractions
- Spacious room
- Chocolates on our pillow every night (very few hotels still do that)
- The hotel scent in the lobby is nice - not overbearing (you can purchase a candle with the scent)
- Near many restaurants
- As a runner I was happy that it was close to the river - beautiful paths to run along there.
- Comfortable beds, pillows
- Upon check-in the staff gave cloth bags to the kids with markers

The Bad? Nothing really. Parking in Boston is expensive. You can use the valet parking or you can park your car yourself. Check the hotel website for the parking garage coupon - print it and bring it with you - present it at the end of your stay when paying the parking attendant. Well worth it.

It's a great hotel.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deerfield, Massachusetts
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 6, 2012

My college roommates and I have few and far between weekends together. We deliberately selected the Lenox for its location and also for the option for a larger room we could sit and chat in (compared to some other Back Bay hotels we've all stayed at on different, separate trips). Our room was spacious, and we enjoyed the corner room views. The Bose stereo came in handy and each of our phones took a turn playing music. The fridge was also a nice place to store our wine. I did not appreciate that there were only 2 glasses in the entire room. I honestly would have expected "regular" glasses for the bathroom and highball or wine glasses next to the ice bucket. Instead, we had to call down to housekeeping just to order extra glasses. When our room was cleaned, the extra glasses weren't noted and replaced, which at this price point I expected. Our beds were extremely comfortable. As other reviewers state-- the location was fantastic, we were able to walk outside the door and eat brunch at Stephanie's, shop up and down Boylston and Newbury and take quick cab rides to the North End. The smell really is fantastic. My girlfriends and I actually ordered candles to be shipped to us (the hotel had sold out) as mementos of our stay!

Room Tip: Corner room had a lot of sun
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank momsadreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed November 6, 2012

My wife and I first visited The Lenox in April 2010 (see previous review) and we were so impressed then that we thought we would round off a 10 day trip to New England by returning there again. It is a very special hotel, not just because of the quality of its rooms; but because everyone is so helpful. It is a 'can do' sort of place...and having stayed in 5 hotels in MA and RI on this trip, this is what marks it out as something very special. If you need something - they will always try to provide. If you do something silly, they don't make you feel small. All of the staff we encountered on our 2 night stay were - without exception - courteous and friendly. They actually seemed to want to help!

I gather that my son emailed them to tell them it was our anniversary, and a bottle of wine and a hand written note was in our room on arrival welcoming us back. On our 1st night - when I asked at Reception if a hot drink was easily available - hot chocolate was delivered to our room...gratis as it turned out.

Thank you, Lenox for reminding me of what a Hotel can and should be like. All I have to do now is pay off my credit card bill...but worth every penny...sorry cent! We hope to return again one day.

Room Tip: All rooms are good...just some are a little bit better. Ones that look outwards especially....
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Clifftopman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed at the Lenox for six days at the end of October 2012 for business.
I paid the standard Superior King Room Rate and was given a room on the top floor (11th)
the room itself, is clean, with an antique feel with their bed/furniture. The mattress was extremely comfortable, the desk appropriate size and also a mini-fridge to store food/drinks. You are provided with two complimentary bottle of water each day. The bathroom was a shower in a bath tub, with soap/amenities provided, and the bathroom of reasonable size.

Two main things that impressed me with the Lenox
1. Staff: friendly, helpful, particularly Kelly and Kristie, who helped me prior to arrival and during.
2. Location: although my conference was at the Boston Convention Centre, I chose to stay in the backbay area. Certainly not walking distance, but the subway only 100m away, i could easily get to the conference and many other places. Having Bolyston St, Newbury St, and the two malls (Prudential and Copley) gave an abundant array of shopping choices. Also, lots of places to eat nearby and within the malls too. All outside the doorstep of the Lenox. Having a Shaws supermarker essentially next door was handy.

Highly recommend, and will stay again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kingfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed there over a long weekend, the junior suite was spacious, the staff super nice and most of all the location was perfect for shopping and eating out. The hotel just came out from a big renovation but the rooms still have that old feel to it that is so charming. Be sure to book in advance as they re very busy and not cheap

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank 9CENT11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Family Hotel in Boston
#3 Romantic Hotel in Boston
#4 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Copley Square - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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