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“The Best in Boston” 5 of 5 bubbles
Review of Lenox Hotel

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Lenox Hotel
Ranked #5 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Tenerife, Spain
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
“The Best in Boston”
5 of 5 bubbles Reviewed October 15, 2007

Located off Copley Square, in the Back Bay area of Boston this lovely hotel is one block from Newbury Street, the Prudential Shopping Centre and Copley Place Shopping Mall and close to pickup points for the Trolley bus tours of the city.

The rooms are luxurious, the beds turned down every night and Lindt chocolates left on your pillow. The bathroom has good toiletries, hair dryer and super soft terry bathrobes. You will also find a complimentary copy of USA Today waiting for you each morning.

From the moment you arrive at the door you can feel the difference.
The staff were fantastic they booked our trips, leaving tickets in our room while we were out sightseeing, they advised the best shopping areas and restaurants. But a special mention has to go to Jimmy the oldest bellboy (84 years old) in Boston who is a mine of information, could have spent hours just chatting to him.

The whole experience was fantastic, will definitely stay here again.

  • Stayed September 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
22 Thank Aguilas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,233 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (596)
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English first
South Gloucestershire, England
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 5, 2007

We stayed at the Lenox recently (September 2007) for a couple of nights, as part of a fly-drive tour arranged through Virgin Holidays in England. We (my wife and myself) were really optomistic about the quality and service of the hotel, but were very disappointed to find that they had allocated us what must have been the smallest room in the hotel (we did later, however, find out that Virgin Holiday's negotiated rates are soooo low that all the hotels seem to reserve the shabbiest rooms for Virgin Holidays' customers!).

We made do with the room until, at 5am the following morning (jet-lag), I found the hot water didn't work. The night-duty manager arranged to meet me outside another room for me to take a shower, but was late, so I was hanging around a corridor in a towelling robe for 15 minutes until he showed up.

The room was bigger and I had a shower, and was particularly pleased whn he said we could move into it for the rest of our stay. About an hour after we had packed all our kit again, moved and then unpacked it, we got a call from reception advising up that they were working on the room, and we would have to move again! They upgraded us to a junior suite, but didn't seem to sense how much they had messed us around. The staff member they sent up to help us move the bags also made it very clear that he expected a tip despite the hassle(which he didn't get).

So, we were very disappointed with the attitude and complete lack of understanding of the hotel management - they very clearly operate a 'class' system based on the amount of money you've got, and didn't really care at all about the poor quality of the first room, us having to wait around to be moved, or the hassle of moving across three rooms in a couple of hours.

We would never stay there again, and would strongly advise our fellow travellers against a holiday with Virgin Holidays (for a whole host of reasons, including their evident pricing policy at the expence of their customers' comfort).

  • Liked — The room we were finally moved into
  • Disliked — The attitude of management / lack of interest in the hassle they caused us.
  • Stayed September 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank mgi120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
united kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 4, 2007

This hotel is superbly located in the Back Bay area of Boston next to the Prudential shopping centre which has hundreds of shops. It is also next to Beacon street a very rich neighbourhood. It is 2 minutes walk from Copely Square were the Trinity church is and a markets is held there once a week. Also it is next to the public library and I advise that everyone goes in the library for their breakfast, it is the most wonderful setting I have ever been in, its like a roman paradise abd you would never know it exisied from the outside, please go in and have your bagels in the tranquil setting of the fountain and roman pillars on the bisto tables its truly fantastic. Also go up the Skywalk in the Prudential Tower again fabulous and not many people know about it take some ID with you though. We used the Grey Line tours daily to different states, like Maine, New Hampshire and these trips are worth every penny if you do not want to drive, well organised and plenty to see and do. We went to \maine and went in a white horse and cart around the streets that no tour bus could get around what a fabulous tour really recommended. Again the coach will pick you up from you hotel and drop you off so there are no worries!!! Then hop on the tube " T" to Harvard University and watch all the students reading in the square, and look around the dorms what a fasinating place have lunch on one of the pavement cafes and listen to the students playing whatever instruments at the time are being played. From the Hotel you can walk a few hundred metrers to Boston Common and the Public Gardens beautiful on a lovely warm wintery day.

We walked to downtown along Tremont Street tpicked up the Freedom Trail which is indicated by a red brick line and followed it all the way down to Quincy Market and the harbour side boats. It only takes about twenty minutes and it is a very safe walk. Have your lunch on the cafe at the bayside they give you a bleeper if busy so you can walk around until your table is ready very good food indeed. Quincy Market has all the street entertainers, lots of shops but I bought some gifts from the small carts which I later found half the price in the downtown shops so beware of that. I think the Back Bay area is the best place to stay as you are near the back bay river and you can still walk to the harbour downtown area to take the harbour cruises. You also have the boston common for walks etc. Finally I would like to add I was unsure as to if Boston was a safe city as you hear so many stories, it was absolutely 100% safe infact the safest place in America I was ever in and would definately be returning again for the next fall and i will be staying in the Lenox hotel again.

  • Liked — professionalism, courtesy and luxery
  • Disliked — lifts
  • Stayed September 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
7 Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 2, 2007

Had a great stay at the Lenox after researching on TripAdvisor.
All staff welcoming and helpful - rooms spacious (we were offered a small dark room at first, but they changed it without any fuss). Central, perfect location in Back Bay
Overall would highly recommend it and would stay there again.

  • Liked — Helpful staff and great location with nice rooms for what we paid
  • Disliked — Nothing
  • Stayed September 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank foxbeliskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
89 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 bubbles Reviewed September 18, 2007

Anyone who has travelled to Boston knows that finding a hotel room is tough.Finding a good hotel room is tougher.
And finding a good hotel room at a decent rate is nearly an impossible task!
Here's my tip based on recent experience - when u enter Massachusetts stop at the first Cisitors center u find - we entered on the I-90 from NY state - and stopped at Lee Visitors Center.They have friendly personnel there who are glad to help u phone ahead for available accomodations.In addition there are flyers there for great hotels at amazing prices - we tried about 6-8 different hotels but all were fully booked.Finally we tried the Lenox which the visitor center flyer promised for a room rate of $205 +tax per night.When we called the hotel reservations said yes,they did have a room available and quoted us c $410 +tax for a room for three for one night.When I mentioned that I had a flyer with a $205 rate quoted the reservations clerk hesitated,put me on hold for a minute and then came back and agreed to book us a room at that rate provided we gave her a credit card on the spot,reservation was not canceable and we had to show the flyer upon check in.
We did all that and we did get a spacious room with 2 double beds at the 100 year old Lenox.
Only downside was that they would not let us stay on a second night when we requested.
The hotel itself is grand,service is impeccable and location is very god - near the prudential center,newbury street etc.
Parking for our rented car was a high $42 per day.
But all in all a god experience.

  • Liked — classy hotel with great service
  • Disliked — parking was a high $42 per day
  • Stayed September 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Omri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 2, 2007

Over the last few years my husband and I have taken about 20 trips to Boston staying at many different hotels. I only wish we had found The Lenox years ago. As other reviewers have said, it is in a great location- close to the T, close to restaurants, close to shopping. For me though it's the rooms that make it my favorite hotel in Boston. I usually have trouble sleeping in hotels. Not at the Lenox. The rooms are quite, the bed is comfortable and the black-out drapes truly keep the room dark. I highly recommend the Lenox.

  • Stayed August 2007, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank kejibeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 1, 2007

Arriving in Boston for a quick business meeting, I checked in to the Lenox rather late, after 9 p.m. The staff were mostly older gentlemen that time of night, which was odd... but the person at the front desk was young, pleasant, and accommodating.

That time of the evening, they were completely booked. But because I had a reservation, the front desk person proceeded to upgrade my room to what the staff call the "Judy Garland Suite." Apparently the Hollywood legend "lived" there for a month or so at one point in her turbulent life.

The room didn't disappoint. Its walls were lined with stately wood, and a small but comfortable living room came attached (couch, ottoman, high-backed chairs, the works). The bathroom was richly appointed as well: large vanity, gold-plated fixtures, big shower. It was a blast from a more fashionable past, and positively oozed with history.

The entire building is beautifully restored. My suite was cordoned off (with other suites of higher value, I'm assuming) by a separate set of doors in our own little wing. It only underscored the already palpable sense of VIP privacy and exclusivity.

A quick call to the concierge got me an equally quick reservation at a nice restaurant that was open late, just a five-minute walk away.

The hotel bar was also recommended for late-night snacking and drinking. I didn't opt to hang out there, although it looked modern and inviting.

Overall, a quick, nice stay in the historic heart of Boston that was unique, convenient, and memorable.

  • Stayed June 2007
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank busterfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Family Hotel in Boston
#3 Romantic Hotel in Boston
#4 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Copley Square - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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