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“Our Boston getaway”

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Holiday Inn Express Hotel & Suites Boston Garden
Ranked #71 of 83 Hotels in Boston
Fall River, Massachusetts
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Our Boston getaway”
Reviewed November 24, 2013

We stayed here and caught a Bruins game, walked the city to Fenway as well as Hanover St, and enjoyed ourselves. Our room/bathroom were large and the bed/pillows were very comfortable. The room in general was very well appointed to a 4 star level. The hotel is older and was remodeled but the location was perfect for us. We took in a Bruins game. We walked to Hanover St and had Italian pastry at Mike's. We took in a Ducktour of the city. We also walked through Beacon Hill, Boston Common, Newbury Street and Copley Place as well as Quincy Market.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, January 3, 2014
Hello H K, thank you for being our guest. It was great to hear you had a nice stay and were able to take in some of the local attractions while visiting. Please return and see us soon!
Warm Regards and thank you again
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Troy, New York
Level Contributor
96 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 22, 2013

Dated and a lot of money for a rough hotel. The location is great but it is in need of rnovation ten years ago. Staff is very friendly, but comeon, call the contractor! When You have to work to flush a toilet I am not a happy camper , and this wasn't far from camping. Maybe I am a bit particular but fro a couple hundred a night, I expect more and especially from Holiday Inn!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JVRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, December 9, 2013
Dear JVRyan,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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Seminole, Florida
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 19, 2013 via mobile

I stayed at this hotel for one night for a Concert. The location was perfect to walk to everything. It's in a "walking safe" area and across the street from TD Garden. Valet Parking as well.
The free breakfast was adequate. The staff was very friendly, accommodating and helpful.
I did read other reviews about this hotel and noted one complaint about room noise. I figured it was only one so not to worry. I was very wrong. We were given room #203. Facing Friend St. Small, but nice room until you wanted to sleep!! Granted, this hotel is in a very busy urban area but when we tried to go to sleep at 12:30 am, it was impossible! There was construction, trash removal, people yelling. I felt like our bed was literally outside down on the sidewalk!! There was no insulation from any street noise whatsoever. Needless to say, I didn't get much sleep.
The next am while checking out, I expressed my concerns to the front desk. They apparently must know there is an issue with this room or the ones facing the street as they gladly discounted my room charge to compensate me. I was happy about that.
In a nutshell. I recommend staying here, just ask for a " back room away from the street" as the front desk said to " for next time". Or.. Bring heavy duty ear plugs!!

Stayed November 2013, traveled as a couple
Helpful?
Thank CCEMTPRNcess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 22, 2013
Dear CCEMTPRNcess, thank you for your recent feedback regarding your stay. We were excited to hear all the nice things you had to say about the service and the hotel. We do apologize for the noise issue you experienced. We would have gladly moved you to an interior room or a room on an upper floor had we known. We hope that you will be our guest again soon.
Thank you
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Brussels
Level Contributor
796 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed November 14, 2013

Actually I was expecting something more from the hotel.
No view from the window but just a interior view with the noise of the air conditioners.
The room was quite big with a sofa and a kitchen but the furnitures were not so great.
The breakfast was quite unispiring: both the place for the breakfast and the breakfast itself.
The staff was very friendly and responsive to your questions.
Positive things are the presence of a gym (which I didn't use) and a business center with two PCs (which I use).
A consideration: the prices in Boston are quite expensive

Stayed May 2013, traveled as a couple
Helpful?
Thank Rosario_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 22, 2013
Dear Rosario_it,
Thank you for being our guest! Feedback like yours is crucial in improving for our guests and we appreciate you taking the time to post it. I was happy to hear the nice comments regarding the size of your room, the hotel amenities and especially the staff as we take pride in providing excellent service. I do apologize that the breakfast was uninspiring and the view was not to your liking. We do have rooms facing the exterior of the building and would be pleased to offer you this next time. We hope you will come back and visit in the near future.
Warm Regards
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Nord Italia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 14, 2013

The location isn't in a glamorous area of the city, but very close to public transport and at walking distance from the North End, the USS Constitution and right in front of the TD Garden. The building is not recent, but has been refurbished quite well on the inside. Rooms are spacious and well appointed. Staff is friendly and make you feel at home. Breakfast is not bad, with cold and hot food being offered on the buffet, though it is served in a rather crowded area of the main lobby. Some more space and a separate breakfast room might make the experience a bit more relaxing and enjoyable. The price for the room was quite steep, though I understand that's fairly standard for Boston.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank turistingiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 22, 2013
Hello turistingiro and thank you for your feedback!
We are glad you had a nice stay and everything went well. Thank you for the nice comments regarding service and our team. We appreciate that and hope to have you as our guests again soon.
Thank you and have a great day!
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Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 6, 2013

We were staying in Boston one night to visit our daughter, and looking for a relatively inexpensive place to stay (<$300). We are chain hotel people and not into B&Bs. We have stayed at HIEs before, so we pretty much knew what to expect, but it didn't work out particularly well for us. First of all, the valet parking was $39 for each room night. Now I know this is Boston, but for that kind of money I'd expect for my car to be parked in a garage, rather than an unfenced lot down the street. Thanks to other T/A reviewers, we parked on the street.

This brings me to the location. The street the hotel is on is small and not very clean, and its neighbors included two large sports bars, which on our Saturday night (after the Red Sox parade) were pretty full, with a lot of smokers outside on the narrow sidewalk. The windows in our room kept out most of the noise, but you could tell it was getting loud as the night went on. I can only assume it's more intense when there's a game at the TD Garden. The two "No Public Bathrooms" prominently displayed on the front door give you the idea (and make such a lovely first impression). So if that is the crowd you like, you're all set; others should keep this in mind.

The room looked good, and included a desk and a nice easy chair with a footstool, but there were some problems. Problem #1 - the room was very dark and there was no light on the desk or near the chair. When we called the front desk about this the maintenance man did come up with two more floor lamps for us. (He was already out of desk lamps!) So the problem was solved, but a hotel where you apparently need to request lighting at check-in? Seriously?

Problem #2 - the toilet didn't flush adequately. This was odd because it was a Toto, and we have one and it's very good. But in this case, the "solid matter" just sat there while the water went around it. Again, someone came up to fix it, but still.

Other than that, the bed was decent, as was the bathroom, the TV was OK, and the thermostat worked.

The staff was, as others have reported, very friendly, with the exception of one fellow at the desk. When we came back down after going to the room, we asked for our "Priority Club" amenity (usually a bottle of water, but what the heck), and he started cross-examining us to make sure we weren't trying to double-dip or something. For a bottle of water?!? (We actually got candy bars too, but we didn't know that when we asked.)

The hotel is close to Boston downtown and attractions, but since it's mostly a business district most of the retail (including Starbucks and Au Bon Pain) is only open M-F, so really no place close by to go for breakfast or a sandwich.

As they say, you pays your money and you takes your choice. We won't be back.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OneToughMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 22, 2013
Hello and thank you for your recent review and feedback regarding your stay with us. It was great to hear some of the positive experiences you had and thank you for sharing them. I was however, disappointed to hear some of the issues you encountered like the bathroom issue and the darkness of your room. I am glad that we were able to correct the lighting issue. Also regarding the valet, we do park all of our vehicles in a garage located just a couple of blocks down our street which is covered and secured parking. My apologies for the confusion. Please contact me directly as I would like to discuss your stay. Thank you
Jamie Gleason
General Manager
gm@hiexboston.com
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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 3, 2013

We stayed at this hotel in early October during a road trip to Boston to watch an NBA pre-season game. We were travelling with an infant so needed a crib in the room.

WE arrived and were offered valet parking for our car, which was good. We were upgraded to a King suite, which was terrific considering we would need some space for our little boy. The staff arrived with the crib shortly after our arrival in the room.

The room itself was clean and comfortable. Lots of space and most importantly, it was located steps away from TD Garden.

Little pubs and restaurants are also located around the hotel, and it's a short walk to the north end, the historical walk in the city, Faneuil Hall etc etc.

Staff were very helpful and gave us directions to local shopping. I would stay there again if we were going to another event at the Garden.

Room Tip: Ask for the King Suite facing the Garden if you want to be close to/see the action
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marsh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, November 6, 2013
Dear Marsh1980,

We are glad you had a comfortable stay and that everything went well traveling with the little one! We agree our location is second to none and we were pleased to know it was convenient for you and your family. We hope to have you again as our guests in the future.

Thank you for your comments and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Property: Holiday Inn Express Hotel & Suites Boston Garden
Address: 280 Friend St, Boston, MA 02114-1801 (Formerly The Hotel at Boston Garden)
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#57 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Boston Garden 3*
Number of rooms: 72
Official Description (provided by the hotel):
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 
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Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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