We booked under the AmEx Platinum Fine Hotel and Resorts Program and were treated like second rate guests being thrown scraps. We were shown to two different rooms that were dirty. The first was strewn with dirty towels and empty bottles and the second smelled like a stale cigar and old beer. At the second room, the bell boy tried to explain that a wedding party had stayed over the weekend. No excuse for an alleged 5 star hotel. It really calls into question the quality of the housekeeping. The room smelled like a "dive bar" and they didn't notice...IT'S A NON SMOKING HOTEL!!! After being traipsed around the hotel from room to room, you would think they would have given us a fabulous upgrade...WRONG. The staff seems to be under the mistaken belief that treating their guests ungraciously somehow passes as being exclusive. We checked out and went to the Ritz where we were treated like valued guests.
- Official Description (provided by the hotel):
- An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more less
- Reservation Options:
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- Also Known As:
- Mandarin Oriental, Boston Hotel Boston