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Reviewed September 7, 2016

Wonderful location, friendly efficient staff, beautiful room and excellent breakfast.
We spent 5 days in Boston for a family wedding and really don't think we could have stayed in a better hotel.
The staff could not do enough for us throughout our visit.

Room tip: Mandarin deluxe room over Back Bay.
Date of stay: August 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Clive W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded September 9, 2016

Dear wisemanclive,

Mandarin Oriental, Boston hopes that you had a wonderful wedding experience and we are very honored that we could be part of such a special occasion for your family. We are delighted to hear that you enjoyed your guestroom, our great Back Bay location, and that our colleagues provided you with excellent service throughout your entire stay. Thank you very much for taking the time to post your kind review and we look forward to welcoming you back soon.



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Reviewed August 30, 2016

Great Location, very friendly reception with superior service. The bar offers great food and an excellent rage of wines and spirits and the staff behind the bar were really great. Even breakfast was lovely.

Date of stay: August 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thomas B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 31, 2016

Dear Thomas B,

Thank you for taking the time to post your review. Mandarin Oriental, Boston is delighted to hear you enjoyed our convenient Back Bay location and that you felt so welcomed by our colleagues. We are also happy that you had the opportunity to experience several meals at Bar Boulud and that you enjoyed them and the wonderful service our colleagues provided to you. We look forward to welcoming you back soon!

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Reviewed August 30, 2016

I am so pleased we made the MO our base for our recent hospital visit in Boston.

The location is second to none. Back Bay is a beautiful area to stroll through, but if the weather does not permit, access the hermitically sealed Prudential and Copley shopping malls (as well as their restaurants) from the 2nd of the hotel. A pharmacy is located directly across the street (along with all of Back Bays wonderful restaurants) and a huge Star grocery/liquor/prepared meals store is a minute around the corner.

From the snippets of conversation I heard by the concierge desk, it is not uncommon for visitors to Boston’s excellent health service to base themselves at the MO. And I can understand why. We had 3 weeks there, and importantly, when you have a member of the family who is not quite well, our stay was supremely comfortable. The staff were discreet and helpful. Housekeeping kept the room very clean. The room was incredibly quiet (facing the courtyard, although on our last stay, we faced Boylston Street, and the small amount of white noise that drifted up didn’t bother me at all, and I loved that view).

All the little touches were particularly helpful when we “house bound”, such as complimentary water, same day laundering, turndown service, bathrobes, speedy in-room dining, access to the business centre.

Our favourite part of the day was breakfast in Bar Boulud, where the wait staff were very kind to our little person. The purpose of our visit to Boston may not have been the under the best of circumstances, but the MO helped leave a very positive memory for us in this big expedition.

Room tip: I loved the view to the Back Bay, and it was very quiet.
Date of stay: July 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank EscapeNow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 31, 2016

Dear EscapeNow,

Thank you very much for taking the time to post your very kind review of your stay at Mandarin Oriental, Boston. We are so happy our team was able to provide a calming relief during a very trying time for you and your family and that we were able to exceed your service expectations on so many levels. On behalf of the entire team thank you and we hope that all is well with your family.

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Reviewed August 24, 2016

I needed a hotel in Central Boston for one night - before flying out of Boston early the next morning. The hotel is only 20 minutes (if that) taxi ride from the international airport... so it made perfect sense. I've always loved Mandarin Oriental's level of service... attention to detail... and remarkable staff. The hotel is in the perfect location in the heart of Boston with great shops nearby. When I checked in, I had been upgraded - which was a great surprise... and the hotel then delivered a delicious raspberry ice tea to the room as a welcome drink. Lovely. I wanted a lazy evening in the city... and this was the perfect hotel. I ordered room service.. it arrived promptly. The room was so spacious... with everything you could need. I can't wait to return for a longer visit

Date of stay: August 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank CraigNewcastle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 26, 2016

Dear CraigNewcastle,

Thank you for taking the time to review your recent experience here at Mandarin Oriental, Boston. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide. We are delighted you enjoyed our convenient Back Bay location as well as our accommodations and the 5-star service we strive for. Thank your loyalty and we look forward to welcoming you back to Boston for a longer stay next time.

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Reviewed August 24, 2016 via mobile

We have sampled all of the Boston big luxury hotels. By far our recent experience at the Mandarin was the best. All the amenities and service of the other choices. Yet, somehow you feel like you are being treated with normal courtesy without the over-the-top hovering of the competition. The room, spa, and amenities were perfect. And, the convenience to business meetings in both Boston and Cambridge can't be beat.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank 320kennethh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 26, 2016

Dear Kenneth H,

Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered one of your favorite hotels in the city. We are delighted that you enjoyed our convenient location, our guestrooms, and that you had the opportunity to experience our beautiful Spa. Most importantly though, we could not be happier that our colleagues provided excellent service to help make your stay so memorable. We hope you have the opportunity to visit us again soon.

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