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“Nice spa and nice hood”

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Mandarin Oriental, Boston
Ranked #7 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 19, 2014 via mobile

Came here for two days of business meetings. Restaurant and bar currently undergoing renovation. Breakfast served in lobby plus room service only options but excellent food. Top notch spa with huge breadth of treatments. Very nice walking neighborhood around with lots of trendy dining and shopping options on Newbury St.. Would have rated higher with restaurant open.

Stayed: August 2014, traveled on business
Thank BusyBerliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 23, 2014

Dear BusyBerliner,
Thank you for selecting Mandarin Oriental, Boston for your recent business trip. We are delighted that you enjoyed our award-winning spa, our convenient Back Bay location - steps from Newbury Street and our Lobby Lounge and In-Room Dining. We hope you will be able to visit with us again once our highly anticipated restaurant, Bar Boulud, Boston, opens in September.

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368 - 374 of 724 reviews

Reviewed August 18, 2014

Recently visited Boston and based on a thorough search on Tripadvisor decided to stay at Mandarin Oriental. One of the best travel decisions I have made. The hotel is elegant in every way. Right from the moment you enter the wonderful lobby, you feel happy about your decision. The front desk staff is great and very helpful.I interacted with Monika and Eugenia and both were excellent.

I stayed on 8th floor in the Mandarin Back Bay Room with King Bed and everything was picture perfect. From the furniture, to the work area, to the seating area, to the walk-in closet and finally top of the class restroom. The room has a lot of space in general in addition to the numerous storage cabinets. The in-room dining is one of the best with a great menu and an awesome drinks selection. I was also able to customize some dishes to my liking thanks to Natalie and Jackie.

I read so many great reviews about the Spa at Mandarin Oriental and all of them were absolutely right. The spa experience is one of a kind at this hotel. Thanks to Kenny for the great work. Access to the shops at Prudential center from the 4th floor of the hotel just adds to the ease and comfort of staying at this hotel. And if that's not enough, the numerous restaurants, bars and coffee shops in walking distance help. This was my first stay at Mandarin hotel and I think I found my new favorite.

  • Stayed: August 2014, traveled solo
    • Location
    • Rooms
    • Service
Thank Anupam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 24, 2014

On behalf of the entire team at Mandarin Oriental, Boston, we are honored to be considered your new favorite Boston hotel, and that staying with us was one of the best travel decisions you have ever made. We are delighted that our colleagues were able to provide a superior standard of service and that you enjoyed our specious guestrooms, our award-winning spa and our convenient location attached to the Prudential Center. We appreciate your review and look forward to welcoming you back again soon.

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Reviewed August 18, 2014

Very good location, near shopping etc. good service esp. the concierge. But you have to pay for everything including wifi. That's ok if you are on company expenses, however, if not, can empty out your wallet pretty quickly. Top tip - the complementary water is revolting - best to get your own !!

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Dipak P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 23, 2014

Mandarin Oriental, Boston appreciates you taking the time to share your comments. We are delighted that you enjoyed our convenient Back Bay location on Boylston Street and the service that our concierge team was able to provide. Mandarin Oriental, Boston does provide our guests with some of the fastest Internet service in the city at speeds of 1Gbps. We are disappointed to learn that you did not enjoy the complimentary water but we do appreciate your feedback. We look forward to welcoming you back in the future.

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Reviewed August 18, 2014

A terrific experience - not to be missed! You have never expereinced luxury until you stay at the Mandarin Boston. Pricey but worth it!! The staff truly cares about each guest. They are a great combination of professionalism AND not pretentious.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bizzy4257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 23, 2014

On behalf of the entire team at Mandarin Oriental, Boston, we truly appreciate your kind words and your feedback. We are delighted that you had a terrific experience and that our colleagues were professional, caring and made you feel comfortable and at home. We look forward to welcoming you back in the future.

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Reviewed August 17, 2014

We have had the pleasure of staying at this hotel three times, each time taking advantage of convention-related discounted rates. Otherwise, it is very pricey to our budget. Great location, especilaly if you have sometihing at Hynes Center since you can walk thru the inside shopping halls to Hynes, the Sheraton Boston, and even as far as the Westin Copley, going thru the Copley Square Mall. A block away from Newbury Street shopping, and walkable even to Fenway Park. A new Bar Boulud is going in, which should be a nice addition. We were fans of L'Espalier, also in the hotel, before it moved here, but have drifted away from it in the new space. The rooms are very nice; a little wider than most upper-end hotels; the bathroom was top shelf with both bathtub and walk-in shower. The staff was cordial and accommodating. Very comfortable sleeping. The downstairs bar was only open until 10:30, which was thought was a little odd....seems a bit early to close with a series of convention professionals who know each other eager to use it. So if you can get a discounted rate, or for those without budget concerns, an excellent place to stay in a great location.

  • Stayed: August 2014, traveled on business
    • Service
Thank Conseiller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 24, 2014

Thank you for selecting Mandarin Oriental, Boston for your recent convention trip and for taking the time to share your comments. We are very pleased you were able to take advantage of our convenient location attached to Copley Place Mall, the Prudential Center and Hynes Convention Center. We are also delighted that you had a relaxing night’s sleep and enjoyed our spacious guestrooms and accommodating staff. Bar Boulud, Boston will open this September, we do hope you will have a chance to experience it during your fourth stay.

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Reviewed August 17, 2014

I have been partial to Ritz, but I will look for Mandarin Oriental henceforth. The service was way above excellent. The room and amenities were quite good but the staff is just superb.

All of the light controls being right at the door is a great innovation.



  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 23, 2014

Mandarin Oriental, Boston would be delighted to welcome you back. We are thrilled that our colleagues were able to provide you with the 5-star luxury service we strive for, and that you enjoyed our guestrooms, amenities and our new light control system. We look forward to your next visit.

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Reviewed August 14, 2014

This is a beautiful hotel and in a great urban location in Boston. The staff treat everyone like visiting dignitaries. The rooms are comfortable, clean and relaxing. Being so close to Newbury Street and all off the great restaurants in the area is a plus.

  • Stayed: August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank FoxboroTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this reviewResponded August 23, 2014

Thank you for selecting Mandarin Oriental, Boston for your recent business trip. We could not be happier that our team was able to extend a warm royal welcome and superior service. We are delighted that you enjoyed our beautiful hotel, relaxing guestrooms and our convenient location in the heart of Back Bay, steps away from boutique shopping and dining on Newbury Street.

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Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#6 Luxury Hotel in Boston
#8 Romantic Hotel in Boston
#11 Family Hotel in Boston
Price Range: $501 - $896 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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