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“Welcoming and wonderful”

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Mandarin Oriental, Boston
Ranked #11 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Jersey, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Welcoming and wonderful”
Reviewed December 19, 2012

We stayed at the Mandarin Oriental in Boston in August. We had a suite with an adjoining twin room for the children. It was really really lovely. The suite had a modern bedroon and bathroom and a large sitting room where you could sit and plan your day or relax after walking the Freedon Trail. We had room service one night which was excellent.
All of the staff at the hotel that we met were helpful and nice . Its one of those hotels where you would go back to visit Boston just to stay at the hotel.
We walked to the centre of Boston quite easily each day and evening.
Overall I would recomend this hotel for family's, or couples or if you are away on business.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Geraldine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, January 9, 2013
Dear Geraldine M,

We sincerely appreciate you taking the time to write about your stay with us over the summer. We are especially pleased to hear that your family’s experience was memorable and we hope to have the pleasure of your company again in the future.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Paris, France
Level Contributor
58 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed December 16, 2012

I'm a fan. This hotel has all of the features one would expect from a 5 star hotel: beautiful rooms, a great spa and gym facility, efficient and discreet service....Our room was very spacious, with a good sized walk-in closet, and a separate seating area. The bathroom was beautifully appointed, and was loaded with amenities. The gym, which is connected to the Spa facility, is equipped with good modern equipment, including a Pilates reformer and Kinetic wall. One can use the R&R facilities (steam, sauna, jacuzzi...) after the work-out, and there are separate facilities for men and women. I'd highly recommend booking spa treatements well in advance of arrival date, as the spa is really top shelf and tends to be in constant demand. I called a week ahead and had some trouble get a slot for a massage! This being said, it was well worth it. On the food and beverage side....breakfast at Asana is good - a bit on the pricey side but very tasty. The bar is an issue - it tends to fill up with a yuppie crowd and there's no where to sit really and have a drink. Trying to get a drink at the bar is impossible, as the bartenders act as if they were working in a yuppie bar, so you don't exist until direct eye contact is made that lasts for more than 3 seconds. There are two other restaurants "in" the hotel, but one cannot charge meals to the room in these. The hotel lifts stop directly in front of these eateries, and as the concierge suggested either one for a light dinner, we simply assumed that a room number and signature would be acceptable....not the case, which was somewhat embarrassing. Service at the hotel was fine -- check-in was particularly good. In the Boston context, this hotel shines, as there is a real dearth of good hotels in the city.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank voyageur à paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 19, 2012
Dear voyageur a paris,

Thank you very much for taking a moment to write about your time with us at Mandarin Oriental, Boston. We are delighted to hear that your stay with us was a pleasant experience overall. Additionally, we appreciate the commentary about your experience at M Bar & Lounge, as we are continuously looking for ways in which we can improve services for our guests. We look forward to welcoming you back to Boston in the future.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2012

I brought my my girlfriend here as a surprise after a nice dinner in Boston. I was able to check into the room early and set everything up for later. Everything about the experience was excellent, we both had a great time. The room was absolutely gorgeous and the bed was one of the most comfortable I have ever slept in. I would definitely stay again!

  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank ThatIsCheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 19, 2012
Dear ThatIsCheese,

Thank you for taking the time to review your stay at Mandarin Oriental, Boston earlier this year. We are pleased to hear that you and your girlfriend enjoyed your time with us and we look forward to welcoming you back soon.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 11, 2012 via mobile

I stayed here with a friend in October 2012. This is our second visit, we gave them a second chance which is all I will say about the first visit. The hotel is beautiful as is the food but the service is appalling. Forgotten breakfast orders, plenty of apologies and promises about not so clean rooms but the piece de resistance was a hypo allergenic duvet which consisted of an old throw. This was pointed out in the morning only to be replaced with a blanket. Come on, go out and buy a duvet in Marshall's. even the holiday inn has these types of duvet for feather allergies. Badly handled and we will never return to this hotel. Avoid at all costs and go to the four seasons. They take the time to train their staff.

  • Stayed October 2012
    • Value
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Helpful?
4 Thank chanelle d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 12, 2012
Dear chanelle d,

Thank you for taking the time to write about your recent experience with us at Mandarin Oriental, Boston. We sincerely apologize that your stays did not meet the standards that we endeavor to provide to each of our guests.

It is our understanding that our Front Office Manager was in touch with your travel companion during your stay and as a result of their conversation, our Resident Manager has attempted to make contact several times without success. Naturally, we remain anxious to connect with you as soon as possible. Please reach out to us directly at mobos-socialmedia@mohg.com with your telephone number since our Resident Manager would like to speak with you personally to resolve this matter.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hingham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 20, 2012

Rooms are sensational, service is exeptional and you can't beat the location. My wife and I stay at the Mandarin Boston every year for our anniversary, it's alway have a fantastic stay. My wife raves about the Spa.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Roy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 19, 2012
Dear Roy L,

Thank you for taking the time to write about your stays with us at Mandarin Oriental, Boston. We are delighted to hear that you and your wife join us each year in honor of your anniversary. We look forward to helping you celebrate many more years of happiness and wedded bliss.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 18, 2012

Just returned from a 4 night stay at The Mandarin Oriental Boston and it was exceptional!

Upon arrival we were greeted by a helpful bell boy who took our luggage and lead us to reception. Check in was efficient and friendly. We were allocated our rooms, numbers 525 and 527; both of the Back Bay category.

The rooms were beautifully appointed with a view to the front of the hotel. Every conceivable convenience and comfort had been thought of. The rooms were large with walk in wardrobe, seating area, writing desk, large tv and mini bar.

Bathrooms were wow! Walk in shower, bath and separate toilet. Toiletries were luxurious. Fluffy towels and robes provided.

The bed was very comfortable with Frette bed linen, pure luxury!

Maid service was discreet and efficient.

Whilst there my partner and I used the gym and again it was without fault.. Each station having towels and water. Headphones (disposable) were supplied for tv/radio and fruit and cold towels for post workout.

Breakfast in the Asana restaurant was excellent. The menu was varied and the portions more than enough to start the day. Beverages were also replenished as required. Staff great.

I must pay special thanks to the staff at the Mandarin Oriental, especially Kelly the concierge and Tim the bell boy. Nothing was too much trouble.

Another nice touch of this hotel is the direct undercover access to the Prudential shopping Plaza.

The lobby area provided a welcome rendezvous for afternoon tea/drinks.

Superb location for sightseeing, shopping and restaurants.

A truly fabulous luxury hotel with a relaxed and friendly atmosphere. Wonderful experience from start to finish.

Bravo Mandarin Oriental Boston!

Room Tip: Worth paying extra for Back Bay rooms
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  • Stayed November 2012, traveled with family
    • Value
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Helpful?
4 Thank discerningsingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 19, 2012
Dear discerningsingle,

It was an absolute delight to read about your recent experience with us at Mandarin Oriental, Boston. We appreciate your kind remarks very much and hope to welcome you and your family back to Boston in the near future.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 13, 2012

My conference was held at this hotel. From walking through the doors I was greeted as a valued guest. I have never felt so comfortable in a luxury hotel as I did here. I was always greeted by name and felt comfortable sitting in their elegant foyer. The room was superb with upscale furnishings and very comfortable couch and bed. The room was facing the back of the hotel and looked over a manicured lawn. The bathroom was the best I have experienced with tub and walkin showed along with seperate toilet closet. The very large room was without defect and spotlessly clean. In addition the hotel is internally connected to the Prodential Center, so no need to brave the cold if you wanted an evening stroll before retiring. This truely felt like my home away from home.

Room Tip: Any of the rooms would be a pleasure to stay in.
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  • Stayed June 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank westwindsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, December 19, 2012
Dear westwindsor,

Many thanks for taking the time to post about your stay with us earlier this year. We are very appreciative of your kind remarks and look forward to welcoming you back to Mandarin Oriental, Boston in the near future.

All the best,

Alain Negueloua
General Manager of Mandarin Oriental, Boston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Boston

Property: Mandarin Oriental, Boston
Address: 776 Boylston St, Boston, MA 02199-7841
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Green Hotel in Boston
#4 Spa Hotel in Boston
#4 Business Hotel in Boston
#8 Romantic Hotel in Boston
#9 Luxury Hotel in Boston
#11 Family Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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