My colleague and I had a conference in September here and we arrived at the hotel to check in at 10:30 pm. We were given a handicap room with a king sized bed. I called the desk and we were told that all the rooms were booked, but they gave us a roll-away bed. The remote for the tv didn't work, so we called for batteries and they said that that engineering would bring them up. The next morning, my colleague took a shower first and when she came out she commented that the floor outside the shower was wet and she put another mat down. When I finished with my shower, the entire bathroom was flooded. I called down to the desk immediately and someone was sent up to check out the flood of water that was seeping under the bathroom door and into the carpeted area. Housekeeping arrived with 2 towels and I mentioned that they would need a mop. The first person to arrive commented that this might be the call he received about a leak downstairs. We were not able to finish getting ready for our conference in the room, btw. the people and the water. We brought our luggage down to the front desk to check out before the conference and the attendant stated that he could have our luggage placed in our car for us. I thought, "This is a reputable hotel, sure." After the conference we had our car brought to us, tipped the valet and drove down to Marshalls to do some shopping. I opened the trunk to put items from the conference into it and the luggage was not there!!! I called the Mandarin and asked to speak with the Manager who needed a description of our luggage. Luckily, he found it and I told him to bring it to us, which he did. He gave me his card and offered to upgrade me the next time I returned. I will not be returning.
- Official Description (provided by the hotel):
- An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more less
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- Also Known As:
- Mandarin Oriental, Boston Hotel Boston