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“A Quiet Escape from the Bustle of the City”

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Mandarin Oriental, Boston
Ranked #15 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Bloomfield Hills, Michigan
Level Contributor
185 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“A Quiet Escape from the Bustle of the City”
4 of 5 bubbles Reviewed January 13, 2012

I don't normally stay at such an upscale hotel. I honestly feel that it isn't worth the money to go to such an expensive hotel. It is a lovely hotel and atmosphere but not so lovely that it is double the price of most nice hotels. Everything extra has a cost. There was not free wifi or coffee in the lobby or any of the services that our complimentary at so many lower end hotels. The room was extremely quiet with lots of space and the bathroom was just beautiful. The faucets were all like fountains. We had room service bring my coffee in the morning and they followed our instructions perfectly. I wanted the coffee left outside my door so as not to wake me if I happen to be able to sleep later than expected. The hotel has a free shuttle but we did not book it in advance so it wasn't available to us. The location is excellent and close to great shopping. If you are looking for a quiet, expensive get away, this will be a good choice for you.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LEllen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 reviews from our community

Traveler rating
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    43
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
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English first
London
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

We stayed at the Mandarin Oriental on Boylston Street over new year 2011/2012 as it was a friends 40th birthday and she naturally wanted to do something special. New Year there was great fun although we both were suffering from jet lag and our partners were betting on whether we would actually be awake to see in 2012!! You cannot say anything bad about the hotel, reception of staff was excellent, room was fantastic, the bar areas were lovely. It was so very expensive to eat and drink there though. We therefore did not have breakfast there as we didn't think that it would be value for money, we did drink in the bar but not too many times. We have stayed in some brilliant hotels around the world but never with this chain so it was a first for us all. We did have a problem with our "do not disturb" light on the door which meant that our room wasn't seerviced by the time we came back in the evening, but after we informed them of this, our room was cleaned straightaway and hotel manager said that they would check the fault. We also had a problem with the lighting system in that we couldn't switch on the side lights in the bathroom at night without switching on the whole room and there was nothing in the hotel services book to tell you how to operate them etc. We mentioned this on our critique when we got home and had an email back straightaway saying that they would attend to this aspect and thanked us for bringing it to their attention. I would most definitely recommend the hotel, but beware of the price of everything from the spa ($350 for a massage) to the bar and also the taxes that get added to your bill, nearly $90 on each days stay which meant that our room rates were nearly $700 and $600 respectively. The problem is that when you book a hotel in the States you always know that there will be additional taxes but not how much. We should also mention that it is in a great location on Boylston and within in easy walking distance of Fanueil Hall and Cheers etc. Overall we did not think that we had value for money despite how nice it was and how nice the staff were but if you are looking for somewhere special then I don't think you could find a nice place.

Room Tip: Our rooms were on the front and overlooked Boylston but I believe the rooms at the back overlook the...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Linergan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 6, 2012

I stay here about once a month. Great service, great restaurants, spacious and well appointed rooms. I work out of the Pru when I am in Boston, and the hotel is connected through the mall. It could not be more convenient.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BT1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

Spent the New Year here. Check in was a little awkward and not as friendly as you would expect from the Mandarin- it must be the northeast attitude thing that is absent once you go west or to Europe. Anyhow, the room was relatively big and the bathroom was very nice. Service other than the reception staff was always friendly and welcoming. The location is great since it is connected to the Prudential center which then connects to Copley, so if you like to shop, then this is the hotel to stay at. Also, a block away from Newbury, which is also a great place to walk, shop, and dine.
Spa is also great, so if you have time, definitely make an appointment to get pampered. Fitness center is a little small, but has enough to get a full workout in.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jetsetterandfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed November 28, 2011

This chain has managed to transplant the same quality of rooms and service of their Asian outlets to here in the United States. Enough said. Service was appropriate and not overbearing. The hotel has an excellent restaurant and bar in the lobby that was pretty much packed the whole time we were there. I would definitely stay there again.

  • Stayed November 2011, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 25, 2011

Beautiful spacious room, great service and amazing spa. Expensive, but worth the splurge. Great location.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYC102005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed November 11, 2011

Very nice hotel in a great location. I found it easiest to park at the Prudential center. All staff quite nice. Bar was good. Room super quiet with excellent maid service. Heating/cooling in the room off a bit - perhaps I should have said something and they may have fixed it. Alternated OK , then cold. Price is the big downer. Hard to spend $400 per nice, and that was a special rate for a conference. Good for a splurge.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gitano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Boston

Property: Mandarin Oriental, Boston
Address: 776 Boylston St, Boston, MA 02199-7841
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#8 Romantic Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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