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“Great old hotel in a perfect location”

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Fairmont Copley Plaza, Boston
Ranked #20 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great old hotel in a perfect location”
Reviewed April 16, 2014

The Fairmont Copley Plaza is perfectly located in central Boston within easy walking distance to a shopping mall and many restaurants. The rooms are very comfortable, clean and have high ceilings. The staff are professional and friendly and there is a cute black Labrador named Katie who lives in the hotel. This is a very old hotel so it has character and is not a cookie cutter type of place. This means there are a few small idiosyncrasies like creaky elevators. In my opinion, a small price to pay for a beautiful hotel with an authentic old Boston vibe.

Stayed January 2014, traveled on business
Helpful?
Thank Rebecca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, April 23, 2014
Hello Rebecca,
Thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your stay, from our comfortable guest rooms and friendly staff, to our central location and grand atmosphere. Thank you, again, for your comments. We hope to welcome you back soon!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (517)
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Athens, Greece
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 16, 2014

The hotel is located at the Copley plaza which is in the center of the city and is near by the Hynes Convention Center which is surround by a big mall. It is very useful when you are on business and you want to get a present !
Personel is very friendly and always helpful !

Room Tip: Ask for a room which faces the Copley Place.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Γιώργος Κ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 16, 2014

I have been lucky enough to stay twice at this hotel and I just adore the feel you get from walking through the doors of the hotel. It has a stunning lobby and even when I am not staying here, I like to have a walk in and see what stunning floral arrangements they have on show. The rooms are spacious and modern, even though the corridors are not quite so (but who hangs out in the corridor) The resident dogw, carly copley and catie copley are two little gems of the hotel, you can even take them for a little walk. The staff are incredible and will do what ever they can to help you. The on site restaurant is wonderful, food is great and there is a nice outdoor seating area which I just love to watch the city go by. Location is perfect! I would stop here again and again if I could.

Room Tip: Room over looking the park if possible
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunshine_Worshiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, April 23, 2014
Hello,
Thank you for sharing your feedback with us here on TripAdvisor. I'm pleased to hear that you have enjoyed both of your stays, especially that you find my colleagues so helpful and accommodating - including canine ambassadors, Catie and Carly! I look forward to sharing your comments with our team. Thank you, again, and we look forward to welcoming you back.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2014

Ideal location, great service. We were traveling up from New York for the weekend and found this place ideal. Whilst it was just the two of us this time, there were several families present. Parking isn't the most convenient with the valet service taking a bit of time, but we were able to walk to most places, so this was not an issue for us.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lafir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, April 23, 2014
Hello Lafir,
Thank you for taking the time to share your experience with us! I'm so thrilled to hear that you enjoyed your stay overall, from the service to our central location. We do appreciate you letting us know that you were not completely satisfied with the valet service - while we do utilize a third party vendor for this, I will be sure to share your feedback with the team.

Thank you, again, for your post. We hope to welcome you back soon!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 15, 2014

Ideally situated in central Boston, our party of 15 had a great time getting to see Boston.
The Oak Bar is very impressive, and we really enjoyed the ambience. The room was average, although the lobby and entrance were very grand and glitzy! Complete with a friendly black Labrador which lives next to check in. The building is approx 100 years old and is handsome from the outside. Handy for great shopping and getting around by foot, we had a very enjoyable stay. Our room was next to the massive presidential suite, and when the interlinking door was left open, so the kids enjoyed sneaking around the suite on tip toe! Exciting, but naughty! The hotel was handy for the large shopping centre opposite, Boston library, Apple Store, and Newbury Street with great shops. Recommended.

  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank timm h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington
2 reviews
Reviewed April 15, 2014

The Fairmont Copley Hotel is a wonderful place to stay when visiting Boston. It's location is perfect if you enjoy shopping, sight seeing, dining, night life and the local sports scene. You can't go wrong staying at this hotel property.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Darren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, California
2 reviews
Reviewed April 13, 2014

Service from concierge and front desk good.Oak restaurant in hotel good.Location is excellent, but there are plenty of other good hotels in the same location.Otherwise other services and room very mediocre.Most of time no one at outside doors to assist you or open doors for you.Carpet in room old and dirty, did not want to walk barefoot on it.Housekeeping NEVER left and extra roll of toilet paper-ran out and had to call for extra roll on couple occasions.The surface on the bathtub had chipped off in 2 spots.It looked cheap and tacky and old.Wasn't bothered by it until a chipped piece came off while in shower and cut bottom of my foot.For the price, not worth it to stay here.My friends stayed across the street at Westin Copley and it was so much better in every way.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank mimg6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, April 22, 2014
Hello,
Thank you for sharing your feedback with us here on TripAdvisor. While I'm pleased to hear that you were impressed with the service from our Concierge and Front Desk team, I am quite sorry that you were not happy with your stay overall.

The carpets in all guest rooms were replaced in 2012, coinciding with our centennial renovation project. Also, we appreciate you letting us know that your bathtub was not in the best shape - I have shared your post with our Director of Rooms and our Executive Housekeeper, so that we may look into this further and make any necessary repairs.

Thank you, again, for your feedback.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Copley Plaza, Boston

Property: Fairmont Copley Plaza, Boston
Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#14 Luxury Hotel in Boston
#14 Green Hotel in Boston
#15 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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