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“Very nice place. Pricey but centrally located”

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Fairmont Copley Plaza, Boston
Ranked #19 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 12, 2014

Nice old hotel. Very fancy place. They even have a pet dog that hangs it the lobby.
The rooms are small but very nice. The hotel restaurant was great although also pricey.
Staff was great as well.

Room service pizza was ok. Not great, and $36 for it was humorous.

They allowed us to check in at 7 am with no problems at all. It was a nice touch.

Can't get a much better location in boston than this hotel, in the summer you could walk anywhere or jump on the T.

  • Stayed: March 2014, traveled with family
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1  Thank J-rod1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,937 - 1,943 of 3,176 reviews

Reviewed April 12, 2014

Stayed with my daughter and the staff treated us like we were special. Along with the staff's great attitude we enjoyed our stay. The hotel dogs are also a hit with kids! Thanks to Sam at the front desk for being kind to us.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Fairmont Hotels & Resorts
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded May 9, 2014

Hello,
Thank you for your post. I am so pleased to hear that you and your daughter enjoyed your stay with us during the NSTA conference. It is especially great to hear that my colleague Sam (as well as Catie Copley!) made your visit all the more memorable. I look forward to sharing your feedback with our team. Thank you, again.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

Pre check in does not work, you still have to wait at least 1 hour. Should get comped at time of check in if you have to wait for your room not after you have waited. Room was small and poorly set up.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded April 22, 2014

Hello Elaine,
Thank you for sharing your comments with us here on TripAdvisor. I am sorry to hear that you were not pleased with the speed of check-in and I have shared your feedback with our Front Office Manager for further review. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

Like all Fairmont hotels, the Fairmont Copley Plaza is a beautiful and luxurious hotel. I recently spent three nights here while attending a conference. The location of the hotel was great and the staff of the hotel were outstanding. Of course having the resident labradors, Catie and Carly Copely, are the best.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Leigh34703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

Albeit we paid a conference rate for our room but we were initially put in a first floor room overlooking loud traffic and then were moved to another room looking at brick wall!
Either pay to upgrade or don't stay here!
Next time back to a Kimpton hotel!

  • Stayed: April 2014
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1  Thank HKMK90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded May 9, 2014

Hello,
Thank you for sharing your feedback with us. I'm sorry to hear that you were not satisfied with either of your guest rooms. I do hope you'll consider giving us another chance to "wow" you on your next trip to Boston. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

It's clear that the Fairmont Copley Plaza has invested in significant renovations to its facility, which is ideally located for those having business or visiting Boston's Back Bay. The staff are customer focused and extremely pleasant and helpful. Unlike some other older hotels, this one has been kept up very well. One of the nicest things from a pet lover's point of view is the resident dog, Katie Copley, whose bed is in the lobby area. A grand dame for a grand hotel.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Steve30341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded May 8, 2014

Hello Steve,
Thank you for taking the time to share your feedback with us here on TripAdvisor. I'm so pleased to hear that you found my colleagues so helpful, and that you admired our thoughtful renovation. Our canine ambassador, Catie Copley, definitely helps our hotel feel more like a home away from home. Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Had a very enjoyable stay in a gold room. They staff could not have done more to make our stay a good one, even before we arrived.

Chose floor for the extra benefits of the gold lounge, and it was well worth it. The lounge provides an excellent breakfast, with lots of choices. You can also use the lounge during the day and get drinks and snacks. From 5pm they serve the most amazing hor d'oeurves. Some of the best I've had in club lounges.

The staff are really helpful and friendly and certainly go the extra mile with their service and attention to detail.

The room we had was large and had plenty of space. The bathroom was particularly nice.

Next time I am in Boston, I would stay here again and choose a gold room.

  • Stayed: March 2014, traveled as a couple
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Thank MysticManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#15 Business Hotel in Boston
Price Range: $207 - $865 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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