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“Wish I could have stayed longer” 5 of 5 bubbles
Review of Fairmont Copley Plaza, Boston

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Fairmont Copley Plaza, Boston
Ranked #23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Hudson, New Hampshire
Level Contributor
237 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Wish I could have stayed longer”
5 of 5 bubbles Reviewed February 17, 2014

I stayed here with during a one-day business trip to Boston. The room on an executive level was well appointed with all the usual amenities that you would expect in a fine hotel. The junior suite was very large; especially considering the age of the hotel and its urban location. Breakfast in the lounge was absolutely perfect with attentive service, just the right amount of quality food in a warm and inviting atmosphere. This is place has kept the charm of an old grand hotel but it’s kept up with the times. I would love to come back.

Room Tip: Stay in a junior suite.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BoilerDaveNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, February 19, 2014
Hello Dave,

Thank you for sharing your feedback with us here on TripAdvisor. I'm thrilled that you enjoyed your stay with us! It sounds like you were well taken care of on the Fairmont Gold floor - it's wonderful to hear that you found the atmosphere "warm and inviting." Thank you, again, for your comments and we, too, look forward to your next visit!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,760 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (491)
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 13, 2014

The Fairmont Copley is grand, Boston hotel centrally located. The rooms are beautiful, beds very comfortable and staff extremely helpful. My gluten allergy was catered for 100% with many gluten free foods available.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Half Moon Bay, California
Level Contributor
163 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed February 12, 2014

This kind of hotel is not my thing. If "Classic and of an era gone by" are what you like then this might be good for you. The lobby area drips with crystal, mosaic tile, and other fancy stuff and is interesting to wander through. Looks like a great event venue for fancy occasions but not so much a trendy business stopover. My visit wasn't that great because they were renovating the restaurant so you had to go out to eat. Room service food was good the one night I used it but $$$$. Room was a yawn. Grey and blue with dark wood, dull. Small bathroom, with little counter space. Maintenance on a standpipe right outside my room went on for awhile. No vending if you want a late night beverage. Sundries store closed at 8:00 pm. Would have been nice had they said when I checked in...our restaurant is closed here are 3 options right near here and handed that information over. For the price, my recommendation is to look at all the options in this area. I love the Fairmont in San Francisco, this isn't anything like it. Maybe I had that expectation of the Fairmont Brand being consistent.

  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LinGal2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, February 19, 2014
Hello and thank you for sharing your feedback with us here on TripAdvisor. I'm so sorry to hear that you were not completely satisfied by your recent stay with us. In particular, I'd like to extend our sincerest apologies for the restaurant being closed - we had some cosmetic work that needed to be done and unfortunately we could not complete it off-hours. Still, this should have been appropriately communicated to you upon check-in, and for that I do apologize. Thank you, again, for your comments and I hope you'll consider giving us another chance to "wow" you on your next trip to Boston.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

My fiance and I have been to this hotel twice, and each time we have been amazed at the beauty and opulence of the interior. We have stayed in both a one-bedroom suite and a standard room, and can confidently say that I doubt that there is a mediocre room in this hotel. The staff are also gracious, welcoming, and extremely helpful. The location is also very walkable to many of Boston's most popular attractions, such as the Boston Common, Newbury Street, and others.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TwoRoamingTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, February 19, 2014
Hello, and thank you for sharing your experience with us here on TripAdvisor. I'm thrilled to hear that you and your fiance enjoyed both of your visits - especially that you found my colleagues "gracious, welcoming, and extremely helpful." Thank you, again, for your post and we look forward to welcoming you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
165 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed February 9, 2014

This is a classic boston hotel located in Copley square. The rooms are like most other fairmonts, to say they are well decorated, clean but from a different era. The hotel has got a fantastic lobby with beautiful hotel dog to welcome you. The bar and restaurant has been updated over the years and is now a modern bar to hang out in. The wifi in the hotel is fast for a phone device but maybe not a laptop. Great location.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank soapdodger73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north america
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

Wonderful location in Boston (across the street from Copley Plaza, a short walk to Newbury Street and a within steps of great restaurants).
The lobby of this hotel is very ornate and attractive and the service was second to none. We stayed in a beautiful suite (the Catie Copley) which was decorated with modern amenities but the style still adhered to the quality of this stately hotel.
We ate twice in the Oak room and the food was delicious, presented nicely and served with a smile. The staff were efficient and friendly, as you'd expect in Boston. I highly recommend this hotel to anyone looking for a high standard of accommodation.

Room Tip: Ask for a room overlooking the park
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travelwoman4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, February 19, 2014
Hello, and thank you for your feedback. I'm very happy to hear that you had a wonderful stay with us - the Catie Copley Suite is certainly lovely! I'm also pleased that you enjoyed our central location and popular restaurant, OAK, and found my colleagues to be warm and friendly. Thank you, again, for your post and I hope we'll be able to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
180 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

I usually opt for newer hotels but was very pleased by the roof that the Fairmont Copley Plaza offered me last night. It has the beauty and the character of a legendary hotel without the sad worn look of the common rooms, accomodations and bathrooms. Service was just ok as they were very busy but food was solid. Rooms are big and bathrooms are classic without being outdated. Great location close to Back Bay Station. Would deifnitely stay there again.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rdkflk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Copley Plaza, Boston

Property: Fairmont Copley Plaza, Boston
Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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