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“Excellent Stay at the Copley”

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Fairmont Copley Plaza, Boston
Ranked #19 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 23, 2008

Had the pleasure of staying at the Copley for 1 night on Saturday March 8 while attending a convention at the hotel. We reserved one of their ‘hotel within a hotel’ ‘Gold Signature’ rooms and highly recommend this added indulgence. After checking several web sites, we found the hotels own web site actually offered the best nightly rate for the Gold Signature accomodations and number of booking options.

The interior of the hotel is elegantly appointed and reminiscent of a bygone golden age of lavish and extravagantly designed hotels. The staff were equally as attentive and professional as the ambiance was sophisticated.

The Fairmont ‘Gold Signature’ level is on its own special floor (4th flr.) and provides a private check-in desk on the 4th floor just for guests staying on the Gold Signature floor. Amenities on this floor include a private, multiple room lounge area classically decorated complete with crackling fireplace and mantle, and a large pantry (the size of a standard kitchen). These rooms are all connected together in one area by doorways and create a sort of large square floor plan with each room decorated differently. One of the rooms was decorated in the style of a classic personal home Library and included books and a small collection of DVD’s that Gold guests can bring to their room which all include DVD players. There was also a large closet sized room with two computer stations with fax printers and free internet. High speed internet access is also included in all Gold Signature rooms.

During the morning and early evenings, the counters in the pantry are lined with a generous spread of complimentary food and drink, however, there is a significant collection of wine and liquor set up during most other hours of the day and evening. All food and non-alcoholic drinks are complimentary, but the liquor is an ‘Honor Bar’ in which guests mix their own drinks from the well stocked collection of full size liquor bottles and are ‘requested’ to write on a provided piece of paper any alcohol that they take which is charged to your room. As the pantry is unsupervised (except for the occasional staff person checking to ensure nothing needs refilling), they don’t seem to police the policy, but do appeal to people’s honesty in abiding by the honor system.

At 5:00, the pantry was setup with a very nice number hors d'oeuvres including imported cheeses & crackers, scallops wrapped in bacon, spinach stuffed puff pastry, humus, prosciutto and cheese stuffed hot peppers, and many other items. Breakfast consisted of both hot and cold items including your standard breads, pastries, croissant, eggs bacon, home fries, smoked salmon, yogurt and granola parfait, fruits and cereals as well as other items. During all times of day there was an endless supply of juices, soda, and water. Several newspapers were also available for guests relaxing in the Gold lounge.

Our Gold Sig King room was very nice and slightly on the large size for a studio room. It was not overly appointed, but was very nice and classically styled. The room included a nice Bose 'like' stereo system with iPod docking station on one of the night stands, a business desk with stationary, chairs and small round table, and amoire with enclosed standard TV (not Plasma or flat screen) and minibar. The Bathroom had a standard shower tub and rather small vanity sink. While nice, I expected a slightly more luxurious bath for the price of the Gold Signature accommodations, but it was still nice. The obligatory plush robes were of course there as well.

At night, turn down service is standard in all Gold Sig rooms. When we returned to our rooms later that evening, the bedspread was removed and neatly folded in the corner of the room, slippers on the floor on either side of the bed, lights dimmed, and soft classical music playing on the Bose stereo. A small bottle of Evian water and small drinking glass were also neatly placed on both night stands.

We did not experience the hotels one restaurant ‘The Oak Room’, but we did relax in the Oak Bar late during the evening for some fine wine and conversation. The room was very classy and cozy with a live band playing classic tunes at an audible level low enough to partake in conversation yet loud enough to still be enjoyed. Martini’s were $20 a pop but that is about the norm in today’s ultra luxury hotel lobby bars.

The last appointment that we rather enjoyed seeing and surprised that such a posh hotel would allow was Cattie, the Canine Ambassador. Cattie is the hotel’s resident Black Lab and is a retired Seeing Eye dog living out the rest of her days greeting guests as they arrive in the main lobby area. She was very sweet and friendly, yet unobtrusive and never seemed to approach guests on her own but rather seemed to wait for guests to come to her. Don’t know if it’s still allowed, but the Copley’s web site states Cattie can actually be ‘borrowed’ for morning or daily walks by guests who miss their own four legged loved ones left at home. As I understand it, Cattie does not live in the hotel and goes home at the end of her busy work day with one of the hotel employees which I believe is now her owner.

On a side note, this would be much more exciting an anecdote had we actually SEEN him, but there was a rumor through out the hotel that Tom Hanks was staying at the hotel on the Gold Signature Floor as well. Of course the staff were all tight lipped and denied any knowledge of his presence when pressed, but that is of course expected and a reflection of their professionalism. The next evening while watching the local news at home, who but Mr. Hanks himself was shown being interviewed on the news at the Boston Public Library which is literally across the street from the Copley, so there may very well have been some truth to the rumor that weekend.

All in all, we will most definitely return to the Copley and the Gold Signature floor again and highly recommend it for a classy, extravagant escape.

  • Stayed: March 2008, traveled as a couple
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2  Thank Mirthrindr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,760 - 2,766 of 3,122 reviews

Reviewed March 17, 2008

Stayed at the Fairmont on March 6-9. Loved it. Super attentive and friendly staff. Quick, painless check-in. Great location in Copley Square area - one block from Mass T, across street from Boston Public Library and Copley Square mall. Best bar for drinks. We'll stay there again!

  • Stayed: March 2008, traveled as a couple
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Thank professor01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2008

Lovely hotel, but unfortunately our stay was marred by a theft. Our daughters purse was taken from the Oak Room even though we were the last customers to leave that night, so another patron didn't take it. The purse was gone in the morning. There are security cameras all around; but they don't bother to use them for security reasons such as this. I'm not sure what they are for; but whoever stole the purse must have known they aren't on, or aren't reviewed. The staff, except the Oak Room evening manager, didn't seem to care much about the problem.

  • Stayed: January 2008, traveled with family
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3  Thank LynnMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2008

We are always skeptical using priceline, especially in expensive Boston, but we were pleasantly surprised with the Fairmont Copley Plaza.

The Fairmont is everything you want Boston to be, steeped in tradition, yet totally comfortable and inviting. The location is perfect, right next to Newbury Street, a multitude of shopping at Copley Plaza, and a short stroll to a toasty Starbucks. One warning, when walking by the John Hancock Tower (the tall glass buliding) beware of the extreme winds.

Back to the hotel...very nice room details, comfy bed, great bathroom.

I have two issues that must be discussed:

1.) The heating system...we could not turn it off. We were in a room with a fantastic view, but the windows would not open. The front desk quickly mitigating this with a fan. Annoyance gone!

2.) I hate when expensive hotels nickel and dime you....a bottle of water for $5?? Give me a break. Run next door to CVS and pick up some Poland Springs for $.99.

Stayed: November 2007
3  Thank FrankandBruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

After browsing the reviews here, we decided to book a Gold Signature room at the Fairmont Copley Plaza for our 5 night stay in Boston in mid December and we were certainly not disappointed. As we had a long flight from Australia to Boston, we decided to arrange for a car to meet us at the airport. I called the hotel concierge a week before to arrange this and the driver was there to meet our late night flight which was most welcome after our very long day of travelling.

The hotel was really well located for a tourist in Boston. Many attractions are within walking distance, a subway station is across the street and the Amtrak rail station is a couple of blocks away. We hired a car from Avis when we left Boston and it was also walking distance near the Amtrak station.

The hotel is a beautiful historic building - only 6 0r 7 storeys high - with lots of ambiance. It reminded us of the Willard Hotel in Washington DC, where we have stayed previously. The rooms have all been renovated but still have that classic style rather than a modern look. Our room was a good size and the King bed was extremely comfortable. We slept very soundly during our stay. The Fairmont Gold concept is excellent. The whole of the 4th Floor is devoted to Fairmont Gold rooms and the dedicated concierge, lounge and breakfast room is based at one corner near the elevators. We had a room facing Copley Square which provided excellent views. The windows are double glazed, so it was very quiet.

While the cost of the Gold rooms is more than the normal guest rooms, the inclusions make up for the difference. For example, the buffet breakfast with waiter service is free, the internet is free, overnight shoe shine is free and you have access to a large lounge area with an open fire, newspapers, games etc. The breakfast was excellent and it was very easy to walk from your room to the lounge area each morning. The Gold staff was delightful, friendly, personal and extremely helpful. For example, we locked our selves out of our room one morning and they prepared two more keys while we had breakfast, wrapping them in a huge red ribbon so we wouldn't miss them. The concierge even remembered our room number.

Our experience at the Fairmont Copley Plaza was wonderful and really made our visit to Boston an enjoyable one. We would certainly recommend the hotel to anyone looking for a 4/5 star experience in Boston. We got an excellent rate online at the hotel's website and felt the rate was very good value when considering all the inclusions.

  • Stayed: December 2007, traveled as a couple
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3  Thank AusTravellerSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2008

I loved staying in this hotel. I was booked here purely by accident for the final night of a week-long business trip to Boston, and loved it. The service was top-notch, the room was plush, and the amenities left nothing to be desired. I would stay here again under any circumstances. I loved the room's decor and layout; the bathroom was stunningly designed (I even took photos for inspiration in my own home), and of course the hotel itself is remarkable to behold. The location is certainly convenient to many Boston attractions, such as the Public Garden. Great hotel.

  • Stayed: September 2007, traveled on business
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Thank snoussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2008

On approach to this hotel i wasnt really impressed by the exterior . While fine it just didn't seem to live up to the pictures I'd seen on the hotel website.

Well the old phrase, never judge a book by its cover was never more appropiate.

On entering we were ushered in by tradionally uniformed doormen to a beautiful lobby and checked in. Our room wasnt ready and was asked to wait in the Oak Bar. Thirty inutes later i enquired if it was ready yet and they were extremely appologetic as it was not and handed me a token for free drinks.

This was no hardship as the Oak Bar was beautifully resting with oak panneling and tradionally furnished in a gentleman club type manner or in a very tradional London hotel style manner.

We were to spend a few evenings there and found it to be both vibrant with a classy air and popular with Bostonians. The cocktails may appear expensive but they are large and strong.

In the lobby we noticed a black dog a labarodor i think and was informed that it was the hotel mascot called Catie Copley. Well i want that job as she was rubbed and loved by everyone and when not being cooed over she was asleep in her kennel.....a fantastic mascot.

The room was ok, a mini suite but as it was on the inside overlooking a roof it seemed dark. The hotel has been renovated recently and though you knew that, the decorating seemed a little sombre. But the comfort and quality could not be faulted. I was a little disappointed that the internet wasnt free as in many American hotels but it wasnt as expensive as some European ones.

We didn't dine in the hotel, but brunch was fantastic and the Oak Room was as classy as the Bar.

The location of the hotel was fantastic close to many of Bostons sights and within walking distance of the city centre. If you are a shopper then there were two malls close by and of course Newbury Street which even with the £/$ rate in your favour will give your credit card/wallet a severe going over.

The staff were attentive personable and above all professional.

I would high recommend this hotel as a bastion of tranquility over and above the, seen it a million times sameness of the big chains

  • Stayed: November 2007, traveled as a couple
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Thank 747wade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#15 Business Hotel in Boston
Price Range: $231 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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