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Reviewed July 5, 2011

Luxury is as expected. Check-in staff and concierge were top-notch. Staff remembering check-in notes about anniversary was a plus. No coffee in room, even upon request was a let down. $10 pot of coffee is a bit steep. Could have more working plugs in this day and age. Pay for internet is a bit passe. Amenities were a bit stingy. No refills or replacement after use, even though I had stayed for 3 nights. Location is a little far from the main attractions, so you will have to take either a tour or learn to use the subway. Management handled security well despite the raucous outside from the July 4th celebrations. Express check-out was painless.

  • Stayed: July 2011
    • Value
    • Location
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Thank tangogurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

We stayed at the Fairmont for our annual 4th of July tradition of seeing the Boston Pops Orchestra and fireworks dislpay on the Esplanade. We normally pick a hotel to use as a home base for the 3rd and the 4th.

The Fairmont is an older hotel in a great location - the heart of Copley Square. As with most older hotels, the rooms are small. Ours was clean, a little worn but nicely appointed. It would have been the perfect size for someone travelling alone.

The hotel gets very high marks for the things that I care about in a room - great bed, good water pressure in the shower, extremely courteous and helpful staff.

On the "needs improvement" side, the air conditioning was almost nonexistant. I realize that it must be a nightmare to retrofit a building built in the 20's with A/C, but when it's 90 degrees and high humidity it gets pretty uncomfortable when it takes 8 hours for your room to go from 75 to 65.

My biggest complaint, though, is the price. I'm not singling out the Fairmont on this. Any hotel in Boston is expensive. Even with the special internet bargain rate that I was able to get, this place was still pricey. Parking is extra, and you pay for internet (a pet peeve of mine.)

If you are looking for a conveniently located high end place and are willing to pay the price ($28 for a continental breakfast - REALLY???) the Fairmont would be a good choice.

If. however, you have the option af staying just outside of the city there are many less expensive places available.

Room Tip: ALWAYS ask if there is an upgrade available.
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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1  Thank R77556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2011

The hotel itself, like Boston, is full of historic details. The lobby is lovely, with a feeling of grandeur. The staff were fine, but not overly helpful.

The queen room was small, with not much space to put suitcases, or anything else. The bathroom was decent in size, but not much room to put toiletries. The shower was older, with the showerhead loose from the wall. Although one wants the "historic" feel, it just feels old overall, making it not quite comfortable.

Pros:
- convenient location near the Prudential Center, and Newbury Street, Boston Public Library
- 2 blocks from the Back Bay station
- duvet covers...no icky bed spreads!

Cons:
- no free wifi
- small rooms
- old feeling..."historic"? (thus, not feeling completely clean)

I probably will choose a different hotel with more modern amenities the next time I come to Boston

  • Stayed: June 2011, traveled as a couple
    • Value
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2  Thank alwaysbetraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWTravelerBoston, Public Relations Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded July 5, 2011

Thank you for sharing your recent experience at The Fairmont Copley Plaza. I have shared your feedback with our operations team and am sorry that your stay didn't meet your expectations. As a point of clarification, WiFi is complimentary for Fairmont Presidents Club members, which is free to join so I hope that you'll consider joining for your next visit. We will also be undergoing a renovation of our guestrooms, which will make the guestrooms a bit more contemporary, while complementing the historic grandeur of the property. Again, thank you for your valuable feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2011

We booked in to the Fairmont for a 4 night weekend getaway. The room itself was lovely but the basic amenities you would expect for that price range were noticably absent. There is no coffee in the room, no hair dryer in the bathroom, no full sized mirror and our window looked straight at courtyard full of air conditioning vents. To order in a pot of coffee for the morning was over $20 after taxes and tips and there is no other place in the hotel to pop down to get take out. I have no objection at all to paying top dollar for good value.... there was just too much missing here to justify the price.... and I hate having to keep the drapes closed because the view is so bad! My husband crossed the street to the Westin where he was able to pick up two Star Bucks coffees to go for just over $2. He ended up booking a 22nd floor room (which had coffee, mirrors, hairdryers and a stupendous view of the square) for $100 less per night. We used the $300 savings to book Father's Day seats at the Sox game right behind home plate. Now THAT was a good value!

Stayed: June 2011, traveled as a couple
3  Thank TorontoMorgans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2011

This is a beautiful hotel very very grand and the rooms were really nice and as far as the location is concerned its just excellent and good as it can be.You can do all the sight seeing easily in the city from this location.
In parts like for example the conceiarge service was superb,they told me routes to get to places which were not widely advertised so to their credit to go that extra mile for me to reach places by public transport.
The service as far as the room servicing is concerned can improve and infact there is a communication problem for on days my room was not done even though i had informed the reception.
There is a great value lunch available in the Oak Room which is nice.
I will definately go back to this hotel for sure

  • Stayed: May 2011, traveled with family
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Thank passiontravel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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