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Reviewed June 22, 2011

We booked in to the Fairmont for a 4 night weekend getaway. The room itself was lovely but the basic amenities you would expect for that price range were noticably absent. There is no coffee in the room, no hair dryer in the bathroom, no full sized mirror and our window looked straight at courtyard full of air conditioning vents. To order in a pot of coffee for the morning was over $20 after taxes and tips and there is no other place in the hotel to pop down to get take out. I have no objection at all to paying top dollar for good value.... there was just too much missing here to justify the price.... and I hate having to keep the drapes closed because the view is so bad! My husband crossed the street to the Westin where he was able to pick up two Star Bucks coffees to go for just over $2. He ended up booking a 22nd floor room (which had coffee, mirrors, hairdryers and a stupendous view of the square) for $100 less per night. We used the $300 savings to book Father's Day seats at the Sox game right behind home plate. Now THAT was a good value!

Stayed: June 2011, traveled as a couple
3  Thank TorontoMorgans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2011

This is a beautiful hotel very very grand and the rooms were really nice and as far as the location is concerned its just excellent and good as it can be.You can do all the sight seeing easily in the city from this location.
In parts like for example the conceiarge service was superb,they told me routes to get to places which were not widely advertised so to their credit to go that extra mile for me to reach places by public transport.
The service as far as the room servicing is concerned can improve and infact there is a communication problem for on days my room was not done even though i had informed the reception.
There is a great value lunch available in the Oak Room which is nice.
I will definately go back to this hotel for sure

  • Stayed: May 2011, traveled with family
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Thank passiontravel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2011

My husband and I showed up a day early for a little leisure before a business conference. We checked in and quickly requested a different room as the first one was extremely musty smelling. It was on the first floor overlooking Copley Plaza. We sacrificed the view and a bit more roominess for a back hall room that smelled better on the top floor. We faced another building. Oh well. This room at least smelled like they put some type of fabric softener sheet in the vent. I suppose in a hotel of this age, maybe they can't get rid of the smells, but I don't remember the Plaza smelling like that in New York.

Our new room's bathroom was the size of a closet. I'm NOT kidding. The tissue box cover was metal and sat atop the back of the toilet, which was slanted toward the bowl. So, you guessed it, the tissue box was forever falling on the toilet lid. There's no place to put your toiletries, no counter at all. The closet was so small, the two of us could not get all our clothes in it for a four day trip. Not much drawer space either.

Anyway, it irks me to be asked to pay for internet access and coffee when the room rate is over $200 a night. (There is a Starbucks at the Westin across the street and a Panera .8 miles away.) The desk staff are quite inattentive. Just a so-so place for quite a pretty penny. Just enjoy a walk through the lobby, and then keep walking.

Room Tip: Higher floor probably has less musty odor.
  • Stayed: June 2011, traveled on business
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1  Thank HayOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2011

Beautiful old hotel (nearly 100 years old). In possibly the best location, close to subway stations right in city centre. Staff are friendly and helpful, nothing was too much for them.
The only drawback is probably part of the attraction - the hotel is old and grand , but at the same time the rooms are old and would benefit from a full renovation. Many of the rooms face inwards, towards an inner courtyard therefore no view or sunshine, and you should ask for a sunny room facing the street. Also the hotel does not have a pool or gymn, which is a drawback for those who like a swim/train In fact there is an arrangement with local gymns/YMCA but you have to pay extra and this costly.
On a positive note the rooms are quiet and private.

Room Tip: ask for sunny room with street view.
  • Stayed: May 2011, traveled on business
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1  Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWTravelerBoston, Public Relations Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded July 5, 2011

Thank you for sharing your feedback regarding your recent visit to The Fairmont Copley Plaza. I was delighted to read your comments about our staff and our location. Since 1912, the hotel has been a landmark in Boston, and we have a number of exciting projects currently underway. In the fall we will debut a new fitness center on the roof, which will provide guests with a wonderful new workout space. In addition, we will be renovating all of our guestrooms as we prepare for our Centennial Celebration. Again, thank you for your feedback, and we hope that you will be able to give the Fairmont Copley Plaza another try in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2011

This is an iconic hotel, old school charm located in downtown Boston. Staff are well trained helpful and pleasant to deal with. Our first room was large and clean, however much of the fittings were worn, surprising for a hotel of this character. No in room coffee maker and wireless internet was available throughout (not free unless you are a member of Fairmont President's Club). We later moved to the gold floor and the room was in better shape. (which included a great coffee maker).

Summary: The hotel needs to throw out the old tattered linen's towels, drapes, etc. I think it is a lack of attention to detail. Somehow in an old grand hotel one might notice these imperfections more so than in a dark new sleek hotel.

  • Stayed: June 2011, traveled on business
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1  Thank LMC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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