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Reviewed June 19, 2011

My husband and I showed up a day early for a little leisure before a business conference. We checked in and quickly requested a different room as the first one was extremely musty smelling. It was on the first floor overlooking Copley Plaza. We sacrificed the view and a bit more roominess for a back hall room that smelled better on the top floor. We faced another building. Oh well. This room at least smelled like they put some type of fabric softener sheet in the vent. I suppose in a hotel of this age, maybe they can't get rid of the smells, but I don't remember the Plaza smelling like that in New York.

Our new room's bathroom was the size of a closet. I'm NOT kidding. The tissue box cover was metal and sat atop the back of the toilet, which was slanted toward the bowl. So, you guessed it, the tissue box was forever falling on the toilet lid. There's no place to put your toiletries, no counter at all. The closet was so small, the two of us could not get all our clothes in it for a four day trip. Not much drawer space either.

Anyway, it irks me to be asked to pay for internet access and coffee when the room rate is over $200 a night. (There is a Starbucks at the Westin across the street and a Panera .8 miles away.) The desk staff are quite inattentive. Just a so-so place for quite a pretty penny. Just enjoy a walk through the lobby, and then keep walking.

Room Tip: Higher floor probably has less musty odor.
  • Stayed: June 2011, traveled on business
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1  Thank HayOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2011

Beautiful old hotel (nearly 100 years old). In possibly the best location, close to subway stations right in city centre. Staff are friendly and helpful, nothing was too much for them.
The only drawback is probably part of the attraction - the hotel is old and grand , but at the same time the rooms are old and would benefit from a full renovation. Many of the rooms face inwards, towards an inner courtyard therefore no view or sunshine, and you should ask for a sunny room facing the street. Also the hotel does not have a pool or gymn, which is a drawback for those who like a swim/train In fact there is an arrangement with local gymns/YMCA but you have to pay extra and this costly.
On a positive note the rooms are quiet and private.

Room Tip: ask for sunny room with street view.
  • Stayed: May 2011, traveled on business
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1  Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWTravelerBoston, Public Relations Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded July 5, 2011

Thank you for sharing your feedback regarding your recent visit to The Fairmont Copley Plaza. I was delighted to read your comments about our staff and our location. Since 1912, the hotel has been a landmark in Boston, and we have a number of exciting projects currently underway. In the fall we will debut a new fitness center on the roof, which will provide guests with a wonderful new workout space. In addition, we will be renovating all of our guestrooms as we prepare for our Centennial Celebration. Again, thank you for your feedback, and we hope that you will be able to give the Fairmont Copley Plaza another try in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2011

This is an iconic hotel, old school charm located in downtown Boston. Staff are well trained helpful and pleasant to deal with. Our first room was large and clean, however much of the fittings were worn, surprising for a hotel of this character. No in room coffee maker and wireless internet was available throughout (not free unless you are a member of Fairmont President's Club). We later moved to the gold floor and the room was in better shape. (which included a great coffee maker).

Summary: The hotel needs to throw out the old tattered linen's towels, drapes, etc. I think it is a lack of attention to detail. Somehow in an old grand hotel one might notice these imperfections more so than in a dark new sleek hotel.

  • Stayed: June 2011, traveled on business
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1  Thank LMC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2011

There is no question that this is a lovely, beautifully and ornately decorated hotel with elegantly and comfortably furnished rooms. The tariffs are high, and for that you get the room and use of the fitness centre. This is the third hotel I stayed in during a 2 week part business, part leisure trip to Boston. Compared to the other 2, also in the Copley Square vicinity (and to be reviewed separately), the Fairmont somewhat lacks a personal touch. There is no complimentary bottled water. It is available for purchase at $7 + tax + 10% restocking for a 1L bottle. There is no facility for making coffee/tea in the room and there is a $25 charge for emptying the minibar to make room if you want it for your own use. No little touches such as cotton wool balls or newspaper either and breakfast/room service seems a little steep, although probably appropriately priced for a joint like this. Internet is complimentary if you are a President's club member (free to join) but is frustrating as you have to reconnect every other minute. Some of the doormen appear to be averse to opening doors for you. Being in a room overlooking the central 'courtyard' that houses the fire escape and air conditioning unit, the view leaves much to be desired but the consolation is that there is no street noise and the sleep quality has been quite good. I have to say, this probably wouldn't be my first choice of hotel when I come back to Boston, given the other hotels around here. I can see the attraction if you are on a romantic and indulgent weekend away. Having said that, the conference facilities here have been good.

  • Stayed: June 2011, traveled on business
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1  Thank littlewol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

As a member of the Present's Club with "rewards" from the nights I stayed last year, We booked a suite for four days of dining, walking and museums.. A very large gracious space with an entry foyer, large bathroom, separate closet room and two beautiful rooms with antique and reproduction furniture from the early 20th century. We kept waiting for Teddy Roosevelt to join us. Check in and all other staff encounters were polite and professional. The location which permits easy strolling to Newbury and Commonwealth, the Commons and both the Back Bay and Beacon Hill areas is hard to beat.Thankfully, if you are looking for modern, flashy, hip and loud this will not be your cup of tea. It is not and hopefully never will be those.

  • Stayed: April 2011, traveled as a couple
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Thank sjf101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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