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Traveler rating
2,241
1,617
677
261
137
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All reviews great location street level downtown crossing the theater district freedom trail south station parking garage fitness center corner room central location faneuil hall quincy market king bed hotel restaurant few blocks beacon hill the north end
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46 - 51 of 4,933 reviews
Reviewed 4 weeks ago

Room was comfortable, clean and quiet. Was working late for business so I ordered room service. The service was quicker than promised, and the food was exquisite! Very happy with the room and location, price point could have been better, but it is downtown Boston...

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank thysler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel was very clean and presentable. The staff was friendly and knowledgeable. The room was large and very comfortable. Enjoyed my stay and would recommend this hotel to anyone traveling to Boston for business or pleasure.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank lgraham2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed a few days and went for a fairly expensive suite (USD 900,.-/day).
Despite the very large size of the room we were quite disappointed for the following reasons:
- the look and feel of the room was quite old
- a strong smell in the room
- a fairly small and old bathroom. The shower handle kept falling onto the floor....
- the (american) coffee machine was not working properly and had to be replaced
- As we arrived, we had two mugs that we used. Housekeeping took them away and never replace them. We had to have tea / coffee in plastic glasses....not great when considering the price of the room
- housekeeping in general was weak: no attention to details, we received two conditioners and two body lotions and no body wash nor shampoo...
- No view from the room
- valet parking (at USD 58.- / day) could not be reached...we had to go downstairs and wait. As there was only one person on duty he could just not handle the request...
- unfriendly staff at reception

On the positive side, TV-sets (three in the room) are good, the bed is comforable, the temperature can be well monitored and the staff at breakfast is efficient and friendly. The buffet is also quite good.
The way to the fitness studio is terrible but the fitness itself is well-equipped and fairly large.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank zelal25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg N, General Manager at Hyatt Regency Boston, responded to this reviewResponded 3 weeks ago

Thank you for your review of our hotel. We are disappointed that your stay with us was not ideal. Please send your stay information to qualitybosto@hyatt.com so we can connect and learn more. We look forward to speaking with you soon.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Very clean hotel. Staff are very friendly. Room was pleasantly up to date. We were close to walking distance from most attractions. We had room service for dinner and breakfast. The food was very good and the portions were a nice size. A little expensive bit worth it. Would definitely stay here again

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service was exceptional from beginning to end. Phone was answered promptly and I was treated with respect and consideration no matter what I needed. I forgot items at home like slippers and make up remover pads and the hotel offers several convenience items at o charge that are high quality! Very helpful!!!!!!!!!!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank flemins4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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