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“This is a Hyatt?”

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Hyatt Regency Boston
Ranked #32 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Manchester, VT
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“This is a Hyatt?”
1 of 5 bubbles Reviewed January 1, 2005

Spent New Year's weekend in this Hyatt pretender. Read on, agh!

No rooms renovated, ignore the blurb on the web site. Toilet paper
not replenished, ditto kleenex. Tacky dispensers for shower soap,
conditioner and shampoo hanging on tub wall and next to sink. Trying
to find this one is a real pain with the one way streets and lack of sign-
age. I've been coming to Boston for over 30 years!

Restaurant staff very nice despite "Beavis and Butthead" pair abusing
each other and the waiter. Front desk crew like programmed robots.
Bellhop service surly and slow. No doorman and had to walk over
the the Ritz Boston Common two blocks away!to find a cab! On and
on and on! Who's in charge here.

In short, four star rates, no star service. Room made up at 5pm on
"New Year's Day" with a lot of rooms empty. If Paul Revere had
stayed here he'd have left for Lexington and Concord at lot sooner.
Even the elevators have a mind of their own! Don't even ask about
the state of the bathtub! That's enough! Bottom line? Don't even
think about it!

2 Thank Isolated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed December 8, 2004

We recently stayed 2 nights (mid-Nov 2004) at the Hyatt Fin District over a quick weekend Boston trip. We booked the rooms on Priceline (for about $90/night) and, for that price, we were quite happy with the hotel. If however, we were paying the more standard $200-300 for the room, I would not be satisfied.

What got me especially excited prior to our stay was Hyatt's website, which advertised that, in November 2004, the hotel would be renovated with "Boston's Newest Hotel Room." The website certainly makes it appear that the renovation would be completed by then, though it does not explicitly say so. Given our rate, I was under no false impression that we would actually get one of these nice renovated rooms, only wishfully hopeful. It's a crock. Turns out, NONE of the rooms have been renovated (as of our stay); we know because we asked the staff. He mentioned that no guest rooms were, though they had done one room up as a "model". Don't believe the false hype of Hyatt.

Nonetheless, the rooms was standard Hyatt/Marriott level. Nice, satisfactory, nothing overly special. Our friends and us had adjoining rooms, with a door between, which was nice. The first rooms we were given were on a smoky floor (though it was non-smoking), and we asked to move and the front desk staff was excellent in quickly changing our room. In fact, front desk staff was excellent on the whole and extremely professional and courteous.

Parking in the garage is outrageous, though I'm sure fairly typical for downtown Boston. I forget the exact number - $30+/night. We were lucky in finding street parking and, given that it was a weekend, only had to feed the meter on Saturday.

The location is excellent for those who do the FAnueil Hall/Quincy Market thing. About a brisk 10-minute walk away. Very close to Boston Commons as well (5 minute walk).

On the whole, satisfied for the price. If you are expecting luxury, come back to earth (at least until the renovation is actually started, not to mention completed). But the Hyatt is a standard business hotel in a decent location.

In terms of the elevators mentioned by a previous poster, we also found that extremely annoying and time-wasting. To get from the ground floor to the reception level, you take one set of elevators. To get to the hotel rooms, you must take another set. Our friends told us that the hotel used to be a shopping center, which might explain the odd set up.....

4 Thank dtcec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed November 21, 2004

I used a American Express Travel Reward to stay at the hotel. As many other people have noted, the Lobby is a bit annoying, as it is on a seperate level of the hotel, but do not let this distract you. The hotel is very plain and average. They are undergoing a major renovation, which will take months..I would WAIT to book here until that is complete. The Staff were very friendly, but there seemed to be very few of them. The room was very plain, and the bathroom horrible...clean, but very aged. The bed was the only plus about the hotel. Very plush. I would book somewhere else, until they are finished with renovations.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, New York
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed November 15, 2004

My wife and I stayed here for 5 nights in late October 2004. We have stayed in at least 5 different nice hotels in Downtown Boston and this one is the BEST so far. The location is centrally located for business or leisure activities. Ordering Breakfast in the hotel's restaurant is a must. It was very fresh and made of the highest quality ingredients. The staff was very attentive, friendly and had a "willing to do whatever it takes" attitude, especially the housekeeping department. The Neutrogena body amenities in the bathroom were conveniently placed and well stocked. This hotel knows how to treat their guests and goes out of their way to make sure that your stay is a pleasant service oriented one. We will return here on our next trip.

1 Thank erikm313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 12, 2004

My husband and I spent a night at the Hyatt recently. We found that all of the staff we encountered were very helpful, friendly, and professional. The room decor is very pleasant, neutral and comfortable. The bathroom left something to be desired though - it could have been a Holiday Inn bathroom with slightly better wall paper. I understand that they are undergoing a major renovation so I imagine that the peeling wallpaper and old tub won't be a problem in the future. As other folks mentioned, the walls are on the thin side and about 2:00am the person next to us had their TV up quite loud (we'd just arrived and were getting ready for bed). We called down to the front desk to see what could be done and a moment after we hung up the phone rang in the room next to ours and the TV was turned down immediately. At least it's nice to know that they take guest requests seriously. Overall we enjoyed the hotel but we would probably stay somewhere else next time just to sample the other hotels in Boston. As many other people mentioned, we booked the Hyatt through Priceline - $121 - we probably could have gone much lower and certainly will try that next time.

  • Stayed November 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank whitneyji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 5, 2004

Centerfolds is a strip bar in the red light district. Boston abounds with many venues around and near this hotel. Fenuil Hall, Quincy Market, the Freedom Trail, Parks, and other venus worth seeing and doing. I disagree with your assesment of this hotel. If it took 1 hour for you luggage to arrive, did you take the time and call anyone after 15 minutes had elapsed. I have stayed at many Hyatt hotels, I find this assesment to be completly out of focus. Having stayed overinght many times at this location, I have never been woken up by food service carts rolling by, nor the 'thin walls" as the author stated. Perhaps a pair of earplugs would be helpful. On the contrary, I have found the rooms to be clean, beds were comfortable, and the only noise that I head was fire trucks going by one time. As for the location, sure its downtown, but it is central to most places to go. I and my wife have attended concerts in the park until 11PM and have never had a problem walking back, or for that matter, walking to chinatown late at nite for a bite to eat. For the $12 USD you have to pay tor a movie, nextime watch HBO for free or go to the Lowe's Cinima around the corner and pay more.

1 Thank SteveRBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 31, 2004

We stayed here from 22 - 25 October for $100 a night via Hotwire and found it very good and excellent value. Our room was large and very comfortable. The desk staff, concierge and chambermaid were all friendly and helpful.

A highlight for us was the wonderful breakfast buffet in the hotel restaurant (very ambient, lots of light wood, colourful modern art and soft jazz). For $15 ($7 per child) you can fuel up on cereals (including a deliciously creamy, fruity Bircher porridge), fresh fruit salad, bagels, smoked salmon, cold meats, pastries, eggs, bacon, sausages, french toast, pancakes - I could go on and on - we made it our main meal of the day!

The location in a kind of no man's land between Downtown Crossing and Chinatown is extremely central and convenient for shops, attractions and transport. However, the actual block the entrance to the hotel is on is pretty quiet, just banks and parking lots, and not many people or cars around, so we did feel a bit vulnerable walking around there early in the morning or after dark.

Having said that, we'd very happily stay there again, especially now we're more oriented to the city.

Thank kayess00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Boston

Property: Hyatt Regency Boston
Address: 1 Avenue de Lafayette, Boston, MA 02111
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Boston
#23 Luxury Hotel in Boston
#31 Family Hotel in Boston
#35 Romantic Hotel in Boston
#43 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Boston 4*
Number of rooms: 502
Official Description (provided by the hotel):
Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement. Tour the Freedom Trail, visit the Museum of Fine Arts, or catch a game at historic Fenway Park, all just minutes from Hyatt Regency Boston. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our casually chic restaurant, Avenue One. Relax in our heated, indoor saline pool and stay energized in the StayFit Gym. Convenient to the Theater District, the Financial District and attached to Macy's for convenient shopping, our downtown Hyatt hotel is also a 10 to 15 minute walk to the South End, Back Bay, the Charles River Esplandade, and is connected to the "T," Boston's mass transit system. ... more   less 
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Also Known As:
Hyatt Regency Boston Hotel Boston
Boston Hyatt Regency
Hyatt Boston

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