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Hyatt Regency Boston
Ranked #32 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Austin, Texas, USA
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, updated hotel!”
4 of 5 bubbles Reviewed July 17, 2013

I booked this through a Hotwire deal, and ended up being very happy. The rooms were nicely done, and the location was nearby to the main tourist spots. I took the silver bus line in from the airport, and then walked the 5 minutes to the hotel, which was nice, as well! The staff was courteous, and the workout area was well done.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chandilin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 23, 2013
Thank you for taking the time to share your feedback! We're thrilled to hear that you were able to take advantage of the Fitness Center at the hotel - we replaced all of the machines and weights with new equipment about a month ago, so we are happy to hear that it is well-received! Sign up for Hyatt Gold Passport for future hotel stays - some of the deals we have are even better than Hotwire! Thank you again!
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3,477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (401)
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London
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

well, the title is enough said, the hotel is very nice. location is just perfect. 5 mins walk from south station and right next to the subway. the staff are friendly breakfast was good...well, good enough for me!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank SuperRaptor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 18, 2013
We greatly appreciate you taking the time to write a review about your stay with us. Here at the Hyatt Regency Boston we put a strong emphasis on providing sincere and exceptional service and we are always delighted to hear we've satisfied our guests' needs. We hope to welcome you back to the Hyatt Regency Boston in the future.
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Salt Lake City, Utah
1 review
4 of 5 bubbles Reviewed July 16, 2013

Nice location in downtown Boston close to the park and pretty close to the North End. Amenities were very nice. They had a real gym, not just an afterthought and the pool was nice. Front desk staff were very friendly and the bar was fun.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dylan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 18, 2013
Thank you so much for taking the time to share feedback on our pool and workout facility. We take great pride in providing the resources needed for our guests to maintain their healthy lifestyles. We hope to welcome you back soon for another stay in Boston.
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Jersey City, New Jersey
1 review
4 of 5 bubbles Reviewed July 15, 2013

Great ambiance, location.... enjoyed my every stay here!
front desk service is excellent, you can step out and shopping area, china-town are very close by, lot of option around to hotel.

Food and breakfast are very good and lot of choices to choose. it was business trip but next time planning personal trip too.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 27, 2013
Thank you for taking the time to share your feedback. We are delighted to hear that you plan on joining us again for a personal trip! When you return, we look forward to having you dine with us again at the restaurant!
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Stockbridge
1 review
5 of 5 bubbles Reviewed July 15, 2013

Seeing the Boston Pops and the July 4th fireworks has been on my bucket list for many years. When planning our trip, I wanted to stay in a central location in downtown Boston. The Hyatt was absolutely the best place to stay. They helped make our trip a wonderful experience. The entire staff could not have been more helpful and pleasant, especially Stephan, the concierge. Antonio was our server at breakfast and he went the second mile in service. There is no doubt that when we visit Boston again, we will be staying at the Hyatt.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 23, 2013
Thank you for taking the time to write a review about your recent stay at the Hyatt Regency Boston. We are thrilled to hear that you utilized our great location in Downtown Boston. We're also very pleased that you were satisfied with the level of service you recieved. We look forward to seeing you when you return to Boston hopefully in the near future!
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Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

This was my first trip to Boston (work trip) and I chose this hotel based on location and price. It was a nice Hyatt Regency, but there were a few things that kep it from being a 5 star review. The biggest is that the walls are SO pape thin. I was put in a room next to the ice machine which is never fun, and it definitely was loud. But the biggest surprise, besides that my room had adjoining doors, was that the walls were so thin I could hear my neighbors tv, telephone convo etc. In the morning the hair blow dryer in someones room around me made a ridiculously loud sound that I can only compare to old pipes squeaking. The thinness of the walls would cause me pause to returning here. The staff was pretty good, you can tell they're well trained minus one night at 9:30PM they were working with some airline staff (guess a lot of the airline crew stay here) and they left the rest of us to stand around for 20 minutes! At 9:30 at night that's a bit ridiculous, however when another guy came out to help he was really quick and good at his job.
I also find it odd when I stay at a nice hotel like this and they don't leave ammenities in your room like a shower cap. You can call and get one, but typically nicer hotels have those things. They also offered a conditioner or shampoo in the shower, but not the other. I read it a few times to see if it was "2 in 1" but it didn't say that. There were multiple little things like that - water not out some mornings etc. that keep this property from competing with other hotels in the same price range/brand.
Room service is pricey, as is the restaurant, but that's to be expected at any hotel. Again, it's a pretty decent hotel and in a good location, but I wouldn't be reviewing fairly if I didn't point out a few small areas where they could improve. The noise is the only thing that I would consider before staying here.

Room Tip: Ask to move if you're by the ice machine.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, August 31, 2013
Thank you for having taken the time and energy to share your feedback about your recent stay. We certainly appreciate the information and your candidness, as it helps us to improve all of the amenities offered to our valued guest. We strive for a 100% guest satisfaction and feedback such as yours plays a vital role for our success, thank you! We consider ourselves very fortunate with our team members, as everyone has the same goal, “create a home away from home” for our guests, thank you for your positive comments. Please do not hesitate to reach out to our team at qualitybosto@hyatt.com prior your next stay and let us know if there are any special amenities you would like us to pre-set in your room. We are looking forward to welcoming you back soon! Thank you again.
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Raleigh, North Carolina
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

Great room and service. Courteous and helpful staff. Great location for business and sightseeing in Boston. Subway station just one block away. Lots of shopping nearby as well as the Boston Opera House.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, July 16, 2013
Thank you for going out of your way to write this review about the Hyatt Regency Boston. We're delighted to hear that you were able to explore the city due to our convenient location, and we're also very pleased to hear that our associates were able to satisfy your needs. We hope to welcome you back in the future for another enjoyable stay at the Hyatt Regency Boston.
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Additional Information about Hyatt Regency Boston

Property: Hyatt Regency Boston
Address: 1 Avenue de Lafayette, Boston, MA 02111
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Boston
#23 Luxury Hotel in Boston
#31 Family Hotel in Boston
#35 Romantic Hotel in Boston
#43 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Boston 4*
Number of rooms: 502
Official Description (provided by the hotel):
Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement. Tour the Freedom Trail, visit the Museum of Fine Arts, or catch a game at historic Fenway Park, all just minutes from Hyatt Regency Boston. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our casually chic restaurant, Avenue One. Relax in our heated, indoor saline pool and stay energized in the StayFit Gym. Convenient to the Theater District, the Financial District and attached to Macy's for convenient shopping, our downtown Hyatt hotel is also a 10 to 15 minute walk to the South End, Back Bay, the Charles River Esplandade, and is connected to the "T," Boston's mass transit system. ... more   less 
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Also Known As:
Hyatt Regency Boston Hotel Boston
Boston Hyatt Regency
Hyatt Boston

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